David B.
Yelp
I hate posting negative reviews for stellar restaurants, because if the food were the only thing I'm reviewing here, it would be a 5++++ star. However my email to the company has gone unanswered and I am not one to be disrespected and let it blow over.
They make great pasta, the sauce is great and much of their food is authentic. The restaurant itself is a little outdated, but that's the attempt at old world Italian charm, so it's truly not an issue. Small dining space but not overpacked
My one issue (seriously 1 person) has been the server I've had the displeasure of being taken care of on 4 separate occasions now, of which 3 occasions were with other people who also noticed how rude he was (specifically to me). His name (or what he told me it was) is Joe. He usually works weekends/ evenings and the only thing he really serves is a poor attitude. I can definitely tell you that he is short with patrons, he has lied (we don't take Apple Card) except when I called him out on it because they do take it, he said "tips won't go through" of which I told him frankly that I was leaving tip with cash and then he agreed to accept it .
My most recent encounter was horrible, so at the end of the meal and being totally disregarded, I finally said something to him about his poor attitude to which he then decided to provoke an argument in the dining area in front of patrons (yes, there was yelling and curse words going both ways because I did not back down and most certainly told him where he could shove his ongoing attitude)... however...the fact that it was tolerated (absolutely no supervisor or manager stepped in to tell him to back off) and that I've been a paying patron there (even leaving him excellent tips in history to hopefully get him to curb his attitude), is unacceptable.
Any business that tolerates such blatant pompousness really needs to either better supervise employees or kick it to the curb. Maybe it'll humble him to have to find another place of employment.
Of the other multiple times I've been here (and their sister pizza restaurant) all other servers have been so kind and helpful. In fact, I'd say that if the menu items were the same at both restaurants, I'd never go back to this one.
I will definitely not be adjusting this rating until A. He is canned or B. My email is responded to in a way that is meaningful.
Proceed at your own risk, folks. If you get seated with a Joe, kindly ask for a change in table.
Good luck!