CLOSED - Artel Hotel by The Red Collection Times Square

As expected for a budget hotel. If you want something with a bit of luxury and comfort then this is not the hotel for you. But if you're looking for an excellent base at an affordable price then this hotel is suitable. The kids and I would normally stay in much nicer hotels, however we wanted to do new York at Christmas time and this was the affordable option. I went with low expectations and was pleasantly surprised, especially after reading the reviews which had me feeling very anxious ! The rooms are small with no frills, however the beds were comfy and we had everything we needed, we were only in the room to sleep anyway. The bathroom size was ample and the shower was good. Clean sheets and towels were left everyday which was great. Most of the staff were super helpful and the tea/ coffee facilities in the reception was amazing , the kids loved the hot chocolate. Everything is handy from this hotel with times square , Broadway, and amazing shopping close by and the subway / bus terminal just round the corner. Concrete floors are not pleasant and the heating is dodgy, we were freezing at night and had to go to bed wearing jumpers, apart from that it was a great stay !

Hotel staff was super friendly and helpful. They allowed us to leave our bags there while we went to our show and even offered to checked to see if our room was ready so we could check in early and even after checking out. The room was small which was to be expected. The beds were surprisingly comfortable. Best night of sleep I’ve had in a long time. The only down side was the walls were paper thin, the room could have used a bit more cleaning as there was hair all over the floors, and the shower was cold to lukewarm. The staff and the super comfortable beds is why I chose 4 and not 3 stars. Also the price was great and it’s close to everything.

I was attracted to the colorful decor online, but it's really in the hostel category, except no shared bathrooms. Homeless people sleeping right outside. Concrete floors, outdated security locks on the doors, very small TV with poor reception. And the worst part was the row of hampers and cleaning supplies outside my door. Very unsightly and unsanitary. Such an eyesore and poor presentation. This room was over $200 per night and definitely not worth it. The only thing I did appreciate was the beverage station. Management needs to do a thorough overhaul and detailed upgrades at this property. I'll never return.

Very fast check-in, great location, great price! Enjoyed the stay. We read a lot if the reviews and they were mixed, but since staying one night decided to book the room. Everything we were going to was less than a 10 min walk including train station. Loved that we were able to drop off our luggage at 9:30 am and not have to keep it with us throughout the day. We were also able to take a quick nap between shows and bed was comfy. I think we will stay again for a 1-2 night stay.

My stay in the Artel hotel was extremely good. Check in very quick and easy. No lines only 4 rooms on the floor so it feels very private. I love the decoration, lighting and set up of the room. Room as well as hotel super clean. The bed I just wish I can take home with me. Finally very hot water with strong stream which isn’t always the case. Of course they are also had no problem to store your bags which is a big problem in other hotels recently. Personnel of the hotel very, very friendly and helpful with anything and I believe I got set of playing cards from the owner who happens to be there. Shortly it’s def the max. 10 points for me. This is going to be my stop in the city from now on!!!! Truly recommend🏆❤️

The staff was super nice, helpful and friendly. The AC in the rooms was great-especially welcomed on this super hot weekend. The beds were very comfortable and the hotel was very quiet. Nice and cold ice water and hot coffee in the lobby was welcomed every day. The location is super convenient if you are planning on doing the theater/central park/high line. However, the general area (which isn’t one of the nicest areas in the city anyhow…) has not been treated well post-COVID. We are super familiar with staying in this area and surely never felt unsafe but if you’re not familiar/comfortable in the city, this area is not necessarily where you want to be. All this said, the pictures on the website look nothing like the rooms in person. Very disappointing. The fun, spirited art-deco vibe is non-existent and the entire hotel is in dire need of paint, decor and some extra TLC. We had three rooms booked for three nights and hot water in the showers was not necessarily a given each morning. The lobby doors open a lot and so there were flies in the lobby (which is fine because they’ll fly out just as fast as they flew in.) But there was fly tape hanging all over the ceilings in the lobby. Definitely not the first impression you want in a hotel as you check in. Disappointed as the vibe was not at all what was depicted on line, however, as they say, “you can’t always believe everything you see on the internet.” Overall, the stay was totally average and fine-but would not stay again.

Stayed from 8/17-8/21/22 to accompany my daughter to a daytime summer program. As other reviews note, the staff is very friendly & helpful. everyone from the front desk staff to cleaning & maintenance & office staff that helps hold luggage was very accommodating. We were granted a late checkout & they held our bags until later in the day. Stayed on the 19th floor, only 3 rooms on the floor & it was extremely quiet. King bed with a separate area for a bunk bed. Room was roomy enough, came with fridge & microwave, everything was very clean. Very nice bathroom with awesome water pressure. No dressers, but we did not need them. Cute wicker baskets were out for various storage items and there were several hangers. Ice machine located in the basement. The A-C was AWESOME...very powerful an adjustable. The beds were SOOO comfortable...slept so well! Best hotel mattress ever! The view of Empire State, specially at night, was terrific. Would absolutely stay here gain!

The room was relatively decent for the price and location. It was a small room though and the bed was low. The front desk agent was nice and accommodating. The window shutter was cool. You could slide it close to block the sun and it was also a mirror, served dual purpose. Oh and the water pressure is amazing.