Arthouse Hotel New York City

My Day stay at the Arthouse Hotel was absolutely delightful! From the moment I arrived, I was greeted by the friendly and welcoming staff, who made me feel right at home. The atmosphere was warm and inviting, setting the perfect tone for my visit. One of the highlights was the lovely coffee and pastry bar. The selection of pastries was simply irresistible, and the coffee was exquisite—perfect for starting the day on a high note or enjoying a cozy afternoon break. Overall, my experience at the Arthouse Hotel was wonderful, thanks to the attentive staff and the charming amenities. I can’t wait to return!

We had an incredible experience staying at this hotel with my family. From the moment we arrived for check-in, we were welcomed with such warmth and genuine hospitality, along with great recommendations about the neighborhood. The rooms are very spacious, much better than other hotels in the area where we’ve stayed before. It made our stay even more comfortable and relaxing. They offer breakfast in the lobby in the morning and a bar in the evening, and in both places the staff were absolutely lovely and always ready to help. I especially loved being able to enjoy my favorite drink in the comfort of the lobby when it was freezing outside. The service throughout the hotel was outstanding, the doormen, housekeeping, and every staff member we interacted with were kind, attentive, and truly made us feel at home. We will definitely be back. Highly recommended!

Our experience here at the Arthouse hotel, has been absolutely wonderful. Serafina is next door through the lobby , that's great. Housekeeping was great fresh towels when you need them. Coffee and tea when you ask , everything when you need or when you ask for it. The housekeeping staff is very helpful always. I'm so glad I picked this hotel, it's one of the best decisions I've made this year. Our reservation was made through NYCHA Tempo. And that's because I chose this hotel. It's near where we live. My clinical Social worker helped me through the process. And gave me 3 choices, so I chose the Arthouse hotel. I wanted to experience this hotel. Glad I did , we stayed 6 nights and enjoyed it very much so.

My stay at Arthouse was an absolutely wonderful experience. I was traveling alone to New York for some quiet relaxing time and this hotel was the perfect choice.|I arrived early and was waiting for early check-in. There was a slight delay due to my unofficial English name, but the staff handled it so thoughtfully. They gave me a voucher for coffee and pastries at the cafe while I waited, and even upgraded my room to one with a balcony!|Even though I didn't spend all my time outside, having a balcony as spacious as the room itself provided such a sense of healing. It even started snowing, which made the whole stay feel so romantic. The bedding was spotless, and the atmosphere was incredibly peaceful. I would definitely choose Arthouse again for my next trip to NYC.

I look forward to staying at the Arthouse every time I’m there for work! This hotel has become a second home to me! The staff is kind, the rooms are comfortable, and the lobby offers perfect NYC charm. I love the weekly live music too. Perfect UWS location! Highly recommend!

I would strongly advise anyone considering staying at Arthouse Hotel in New York to think twice. It has now been over one month, and I STILL have not received my $650 deposit refund. I stayed from January 22–27, paid a $500 deposit and then an additional $150 deposit when extending one night. Since checkout, I have been calling daily, leaving voicemails for the front desk and accounting department, and sending emails — and I am being completely ignored. No one provides clear answers. No one follows up. No one takes responsibility. On top of that, they charged my card $229 in “urban fees” that were NEVER clearly disclosed during booking or at check-in. These fees were not properly explained, and no one can even tell me what these so-called “urban fees” actually cover. How are you charging guests hundreds of dollars without transparency? This feels extremely unprofessional and borderline deceptive. Keeping a guest’s $650 deposit for over a month without explanation is unacceptable. Adding unexplained charges after checkout is unacceptable. Ignoring repeated attempts to resolve the issue is unacceptable. If you value your money and peace of mind, book elsewhere. I have never experienced such poor communication and lack of accountability from a hotel. I will continue escalating this matter until it is resolved.

An amazing experience in NYC for the holidays! My first time staying at Arthouse, and I have to say I will definitely be back. Check in was very quick, and I was thankful the front desk offered me a better room with a view on a higher floor with no extra charge. I stayed alone in a king bedroom and felt like there was just enough space. The location is probably the best part. Super easy to walk to lots of sights in the UWS and also easy to reach the subway. My room was turned over every day and always had enough towels. No complaints here.

From start to finish, the Arthouse made our vacation spectacular! Johnnie & Fatima checked us in and was even able to upgrade us to a junior suite with a late check-out (and robes!) and complimentary breakfast/coffee at their in-house cafe! They were able to hold our bags for us in a secure area until our room was ready and delivered them straight to the room once it was. The rooms were VERY clean and the housekeeping staff was incredibly friendly and helpful! The location is phenomenal- it never took long to get an UBER, and it’s close to subway stations. It’s even walking distance to Central Park in the summer! As we checked out at the end, they even told us about the hotel car service that could take us to LGA for much less than what an UBER would have charged at that time. The driver was top-notch and helped us with all of our luggage as well! I’ve been staying at this location for 10 years now and every time I come back it always exceeds my expectations!

The staff and service were very nice and accommodating, esp the on-duty manager while we were there. rooms are super small, floors are cold with no rugs. there was little to no warmth in the rooms or hallways. elevators are adorned with chrome bumper material suitable for moving or bad-cop movies. Not a great experience for my family. bar and entry were lively. The best part about our stay is they allowed us to cancel our 6-night reservation after one night.

Stayed at the Arthouse for one night in a Deluxe Double Double room. We have stayed in the past and have recommended it to others looking for a nice Upper West Side Location. I will not do so in the future. We arrived shortly before 1:30 pm and were informed that if we wanted to check in early, there would be a $50 fee. This is on top of ALL the other fees that are piled on to the final hotel bill. I understand check in time is for a reason, but we travel a lot. Even the best hotels generally let us check into the room if it is ready, as long as it is not unreasonably early. On one occasion at another hotel we were told that the computer system would not allow checkin before 12:00 noon without charging an extra fee, that is reasonable. The common areas are lovely, the location is very good, especially for a show at the Beacon The rooms are looking tired and need fresh paint. To their credit, they did provide a room frig on request and it came quickly. But be aware, in our circumstance, the room that started at $231 base price ended up at $374 with all the add'l fees. WE charged nothing to room. A few nearby hotels to check out if you are seeing a show at the Beacon, I will no longer recommend or return to Arthouse.

I had an incredible experience staying at this hotel with my family. From the moment we arrived for check-in, we were welcomed with such warmth and genuine hospitality, along with great recommendations about the neighborhood. The rooms are very spacious, much better than other hotels in the area where we've stayed before. It made our stay even more comfortable and relaxing. They offer breakfast in the lobby in the morning and a bar in the evening, and in both places the staff were absolutely lovely and always ready to help. I especially loved being able to enjoy my favorite drink in the comfort of the lobby when it was freezing outside. The service throughout the hotel was outstanding, the doormen, housekeeping, and every staff member we interacted with were kind, attentive, and truly made us feel at home. We will definitely be back. Highly recommended!

I have stayed at this beautiful boutique hotel twice these past two winters. I love the aesthetics and vibes of the establishment. Obviously, you have to fork up good funds in order to get really good rooms. Last year, I was fortunate enough to stay in one of the penthouses which had breathtaking views of both Hudson River and UWS. This winter I stayed in a regular room with city view, which as expected quite quaint room with a nice view. However, after upgrading to a penthouse for Christmas I realize that this room thus far the best room with glass windows that allow you to enjoy the breathtaking views from all entire views. I definitely encourage paying a bit extra for those upgrades, they're so worth it. I can't wait to return back to NYC and once again stay at the Arthouse.

Initially, I left a generally good review for this hotel. Through my CC, I booked a "run of the house" room meaning it's slightly lower and they choose for you. All hotels in NYC are expensive, so you gotta pick and choose wisely. Don't give them your email and phone at check-in because they'll just bombard you with ads. I got a smallish room, but enough space to swing a cat. Wasn't crazy about the confused theming with new cheap materials designed to look "upcycled". By contrast, they put a lot of effort into making the lobby look nice and classy which doesn't match the room aesthetic at all. There is a safe in the room, barely large enough for a laptop and a few books perhaps. There's a small Keurig coffee maker. No mini-fridge in my room. Bed pretty comfy. View out my window is of a brick wall (probably the cheaper rooms), but still a bit of indirect natural light. The bolt on my door did not work very well (had to pull up on the door hard for it to latch). Seemed pretty clean at first, however, there was a ring of hair that presented itself *after* my first shower of my weekend stay, which made me dry-gag a little. Otherwise, housekeeping does come daily. I had an extra charge that appeared a few days after checkout. I called about it, and it's some ridiculous "resort fee" that includes a lot of nonsense things, including the waters and coffee in your room, wi-fi, and simply existing... just another way to swindle money out of you. Mine was $179 for four nights! As another review said, totally intentionally sneaky. Irrespective of 'all hotels doing it' it should be illegal. Be aware of the fine print!

Had a lovely stay at the ArtHouse! I came here for my birthday as a staycation, and I specifically chose a room that had a balcony. One thing about this hotel is they do not have refrigerators in their rooms, so since it was January, the only way to have my drinks cold was to have it on a balcony (which worked out well). Now, you can rent a refrigerator for your room upon request, but in the winter time you don't really need it if you have a balcony. The room was clean, spacious, so I was hoping to have a bit of a separation between the self space and the actual bed like I had seen online. That threw me off a bit but wasn't a dealbreaker. When I checked in concierge gave me a free drink and breakfast since it was my bday (well, at least that's what they told me. Maybe they do that for everyone, I don't know). The gesture was very nice. I recommend getting a high floor if you can! The views are quite lovely and I was able to see the water from my room! The hotel is easy to miss, because of the scaffolding so just be on the lookout for Serafina if anything. That's the restaurant directly next to it. Clean, cute, artsy, great location. Total win!

Front desk including the manager are consistently rude and unfriendly. We stay here for the location. However more often then not the service is bad from the wait staff, front desk and the doormen are only occasionally helpful. Rooms are small. The Belleclaire across the street understands how to treat guests. After being treated rudely by front desk, for their mistake, I came into a room with the heat turned off and it's 20 degrees outside. Nice for a 500 buck a night hotel. Never acknowledge that we stay frequently. Done.

Very eclectic/artsy feel yo the hotel. The queen room was small as is common in NYC. The bathroom is narrow, and has a tub converted to a shower w a window in it (frosted glass) The room was very clean, had a coffee station complimentary bottles of water. We had a very noisy air conditioner, but the white noise sort of helped cancel out the city noise. The best part is that housekeeping makes your bed every day! Also cleans up, replenish the water and empty trash. Very nice front desk staff and doormen also.

not bad. my main complaint 1) they didn't have a bathroom vent 2) their filtered water dispenser in the lobby dispensed a pitiful amount. I ended up buying water from CVS across the street. Also, the hallways aren't climate controlled. I loved that they had a free steamer and refrigerator available upon request. The room size was much bigger than what POD hotel provides. 2 blocks away from the red 1 line subway.

I'm knocking the star down because the same thing that really bothered me the last time still exists. I stayed here in 2021 for a month. So when I need to stay on the Upper West Side I always look here first. The location is perfect. Staff is welcoming and excellent. From the doorman to the front desk, the housekeepers and general maintenance everyone is accommodating and friendly. Hotel is spotlessly clean and rooms are cleaned thoroughly. Great coffee shop downstairs that turns into a bar at night with live entertainment and nice cozy areas with boutique charm. I love staying here and it's really comfortable. My first time at the hotel, the elevators were spotty. 2 years later... the same elevator wasn't working. They have others to get you to your room, but 2 years later... now it''s questionable and should be repaired. My real gripe with the hotel is the $39 a night resort fee. This is not a resort. There's no pool and you only get 2 bath towels per room. Yes, if you call, they will bring you more, but the ridiculous "resort or city " fee whatever they want to call it, is just ridiculous and annoying.

Great stay! Amazing staff and room was as described. Central location made it easy to get around.

This is a great hotel. The staff is incredibly helpful and nice, and the location can't be beat. It felt very homey staying there, which was nice after a long day walking around the city. One small thing is that the building is under renovation at the moment. There is scaffolding around the building with a catwalk that the workers use. One morning, a man was outside my window straight up staring at me. I don't blame the hotel, though. Also, the cleaning staff does their best, but they can't keep up with everything. When I checked in, there were a few beard hairs (I presume) on the bathroom counter, and a toenail clipping on the floor. I removed those, and everything else was fine. All in all, I will stay here again. Thank you, ArtHouse Hotel!

This is a very unprofessional establishment as they do not give refunds for reservations cancelled WELL in advance (weeks ahead of time) despite numerous phone calls and online requests. In my last phone call with ArtHouse, I was put on hold for well over 40 minutes. I was given the run around with trying to get a refund processed as they copped out and referred me to the 3rd party booker (Expedia). Expedia tried to help with my request through multiple attempts but they were unable to get a refund for my cancellation as well. I would never recommend this greedy unprofessional establishment to anyone and the aggregate reviews on both Yelp and Google Reviews reflect this. Do not give your business to this greedy unprofessional establishment.

Ambiance: B+ Comfort: B+ Bed: A Cleanliness: A Customer Service: A+ ----- Stayed here for one night on business trip to NYC. Check-in was seamless, with very friendly service. The room was a fairly decent size for the city, nicely decorated and clean. The bathroom was spacious and the shower was really nice. My room was on the 7th floor and had ZERO street traffic nor could I hear other guest, which was great! Unfortunately, the heating system was a bit noisy at times but it wasn't horrible. The only real negative thing was the elevators. As one of the other yelper mentioned, there is one set of elevators that are very glitchy/get stuck which is never what you want to see when your room is up seven flight of stairs (fortunately, there are another set of elevators). Apparently, the elevators have been like that for at least two years which is - concerning, to say the least. But other than the elevators and some technical noise, my stay was great and I'd highly recommend.

This is a charming place and great location on the upper west side. You need to know some places to enjoy the location. We did have a suite and it was very nice with two patios. In terms of NYC it was an above average size room for reasonable prices. Close to Central Park, near some great restaurants and cool vibe.

Truth be told. Zero is Correct rating for the lack of graciousness lack of hospitality professionalism by security from desk staff C level tourist trade Alcoholics majority of customers at bar Loud talking Over Priced Rooms Lack of Cleanliness, only begins to tell the truth Avoid at all costs Manhattan has other lovely friendly charming well bred hotels where common civilit decency y towards its customers and guests is a pleasant given NOT HERE WORD TO THE WISE

Before you read my review, I do want to caveat that this is based only on my visits to the bar and not actually staying in the hotel. That being said, it is a great local higher end lounge that the neighborhood needed. Whether it's sitting at the bar and enjoying a cocktail or taking one over to the couches, you can't beat it. The couch section is very enjoyable and relaxing. There is also often live music to make the ambience even better. In the summer they open up the doors so if you are sitting at the bar it is kind of best of both worlds - - have the outdoor vibe while sitting in air conditioning! For me, the best part is I can bring my dog :-) Highly recommend if you are looking for a classier place to grab a cocktail!

This is a cute, no frills hotel with a nicely decorated bar and seating area in the lobby. I booked the penthouse and was a bit disappointed. The space was good, a bedroom and separate living room. I wasn't able to find photos anywhere online to make sure the penthouse had the terrace I was most interested in. Unfortunately the terrace is under a huge ventilation machine and blows hot air on you and the view is of other buildings and some skyline which is pretty in the morning. There are two huge communal terraces on the 16th and 14th floor so I thought I could utilize those instead but they have both been closed since Covid. I did request another room with a larger terrace facing the river but they were all occupied. The bathroom is very nice and spacious which was a plus. They also have tv's in the living room and the bedroom. The view of the river from the bedroom is beautiful. I guess my criticism would just be to market this space differently. Maybe call it a junior suite w balcony, it feels more accurate. As soon as you throw the word penthouse out there it inflates your expectations of the space. The rate was very fair and I would stay here again but just in another room. I also think they must add photos of the amenities and space of each room, you're kind of making a reservation hoping it'll be what you want.

Very bad on call customer service. The person who picked up the phone showed no energy whatsoever so I just hung up. Are these really the people that are getting hired?

Enjoyed our stay at the Arthouse Hotel. The location is perfect and the staff accommodating and helpful.

The standard rooms are small so be prepared. For the location the price is good. Staff was great, cafe and bar were pleasant. We stayed 3 nights touring the city by subway.

The room feels tiny but at least the bed is king size, however, the mattress slumps down and by the third night here, my lower back is feeling it. The good: lovely lobby with live music; water is in cans so feels environmentally friendly. Dark shades curtains. The bad: no ventilation in the bathroom, the bath curtain smells of water damage. No hooks and all the surfaces in the entire room feels un-clean. You can keep requesting stuff to be sent to your room because they charge after tax almost $45 of fees but expect to wait a long time for delivery and wrong items sent.

Stayed here for 6 days, our housekeeper Anna was awesome!! The people at the front check in were very professional and our time here was good, You do need to ask for a frig in your room. Our room was clean and the water and coffee was replenished everyday. We would stay there again

This hotel is very sneaky about the hidden fee. They didn't mention the urban fee $45/day anywhere on airbnb. After you booked it, suddenly you sent you a message and want to charge you $45/day more for the extra fee. Totally bat and switch. When you talked to them, they don't want to cancel it. You have to call the credit card company to cancel on them.

Check in: easy, fast, helpful. I got in late and they were great. Bed: a cloud of luxurious, fabulous awesomeness. Thank you. Wi-Fi: no issues, perfect. Shower: boo, no water pressure, took forever to wash my hair. Coffee: yes! Not only had an in-room option, but a bakery lobby option as well. Elevators: did not scare me at all. (This is not always a given these days.) Had to do the annoying room-card-choose-your-floor thing which means that people constantly missing their floors in the elevator cause no one tells them this, and/or they screw it up (me and everyone else to some degree). Bar: lobby bar with ambience and good bartenders. Great service. Restaurants: Serafina- delicious pasta. Yum. Catching Ubers: easy - right out front. Summary: stay here.

Very nice space, plenty of nooks and crannies to sit with guests, even a room off to the side if you'd like quieter conversation. Live band, salsa music, nice dance floor. A full bar with competent bartenders. Clean restrooms. Good time was had by all.

Loved my stay here. Very friendly and very attentive. Great location. Walking distance to Central Park and all the museums. CVS is right across. Highly recommend.

The lobby has been renovated and is a beautiful comfortable space that feels very much like an appealing living room. It was lively and busy our entire stay, though usually not overly crowded. Nearly all the staff we encountered were friendly and helpful, the overall vibe for service was professional, well trained and glad to help. The small bar turned into a coffee shop on the mornings; convenient for a coffee and pastries, but limited, nothing but pastry, not even orange juice. The room was not yet renovated and had a tired industrial feel. We were upgraded to a larger room with a separate small living area. There was only overhead lighting in the living area, so you were either sitting in the dark or in a brightly lit, and as a result unpleasant, space. Amusingly, if you did choose overhead lighting on, it would automatically turn off and leave you in the dark after a few minutes. TVs were hard mounted against the wall, so no chance of getting to the inputs to connect any devices. The bed and pillows were very comfortable, and the curtains nicely room darkening. The bathroom was a little tight, with not much counter space, but enough to make due. Their key maker was not working the first two days of our stay, so staff had to come up and let us in every time. I view this as a management failure - a single point of failure without a backup plan. Though I give them a little credit for always having someone available to take us up with only a short wait. Once the rooms are renovated, this should be a really nice choice, and there are not a lot of hotel options in the area, so even now it's worth overlooking a few flaws if you want to stay in the area.

The Arthouse Hotel seems to neglect customer safety. I stayed there last week. At 11:30 PM a man claiming to be a security guard entered my room without knocking, using a master electronic key. He had a walkie-talkie and said he was with building security, searching for the fitness center. However, my room was clearly marked as a private individual room, not near the fitness center. When I brought up this issue with management, they did not take it seriously. I have been waiting days for a call back from the hotel manager that has yet to happen. The front desk was dismissive and unhelpful in addressing the matter. They made me wait to speak to manager until I had to leave for my conference - seemingly trying to wait me out, rather than address a serious security concern. I suspect that some hotel employees might be involved in some sort of theft ring targeting guest rooms. As I was leaving, I overhead another guest complaining about a similar security breach. The front desk was dismissive to her as well. investigate further. Guest safety does not appear to be prioritized at this hotel; there may even be criminal activity taking place behind closed doors. Despite being promised communication from the manager multiple times over several days regarding this issue, I have received no response or resolution whatsoever which leaves me feeling extremely concerned about staying here again.

Very rude person on the phone right now. Did not help that I was calling about an unexplained $223 charge to my card. Still no answers.

Staff is crank and unhelpful. Elevators didn't work. Not worth the price of admission.

The bar is nice, or so my friends in the neighborhood tell me, but I stayed as a hotel guest last month and it was one of the worst hotel experiences I've had in years. They couldn't find my reservation, asked for my email and personal information three times, made me wait in the lounge for 30 minutes. At last the manager came and announced she "was going to honor the reservation" as if they were doing me a huge favor. My credit card had already been charged! She blamed it on the "third party aggregator." But this of course is their problem, not mine. The room they have me had dirty windows, a dirty floor, and broken lights. Three days after I left the hotel charged my credit card $45 for what the manager told me is an "applicable hospitality fee, also referred to as a facility fee, which is common among many hotels." I've never heard of this before and no one had told me of it either when booking or when checking in. I feel like I was cheated. Just avoid.

As someone who has both stayed here and worked out of here with my laptop, removing the coffee at 3pm everyday is the most illiterate decision I've ever seen from a hotel. People are still working, coming in from travel, and would be happy to buy coffee until 6pm.

I TRULY enjoyed my stay at the ArtHouse Hotel! The check-in process was smooth and easy. As soon as I pulled up, the staff were helpful, engaging and willing to answer any questions that I had. I didn't check in right away due to other factors, but I was able to store my bags before heading to work to make a deadline. When I returned in the evening, I met new staff with the same great energy, retrieved my bags and had a peaceful walk to my room. The hotel itself is clean, quiet, beautiful and the room was amazing! Everything was clean, neat and welcoming. Friday evening, I sat in the bar area and listened to some beautiful love jazz. Fly Me To The Moon was done so well! The bartender Brian was phenomenal and the menu options are just right. I recommend this place as a relaxing and comforting stay.

BED BUGS. Woke up from a nap covered in insect bites and saw one crawling on me. Was upgraded to a larger room, and that room wasn't any cleaner. Floors hadn't been swept or mopped, toilet hadn't been cleaned since the previous guest and there was residue in the toilet. Housekeeping carts were kept outside my room all day and staff with laundry and garbage always seemed to be riding in the elevator with guests yet there isn't a clean room in this place. Front desk staff are rude. Guest services manager Daniel escorted me to my new room and he was nice. Lady at desk didn't even look at me when I checked in, not a smile or an ounce of professional courtesy. Acted inconvenienced by me. Cafe charged me $35 for two coffees and a single slice of avocado toast. Elevator is on the fritz, stops on random floors and shakes. We travel to NY multiple times a year and this is our worst stay. Stay somewhere else for your money, Arthouse takes shortcuts with safety and hygiene. Don't be fooled by the trendy bar and lobby, it's a facade.

I don't write too many reviews so take my word on this place. First, weeks in advance, I emailed them to see if I could get an early check-in for my stay. The emails went unanswered, I had to call in and speak with the front desk and they told me I just needed to come in the day of my reservation because they couldn't guarantee anything.....fair enough. I was charged a 70 dollar early check in fee, which is the cost of doing business. When I got to my room there was a wad of toilet paper submerged in the toilet, which leads me to believe that it wasn't cleaned before my stay. Maintenance came up quickly to fix the issue. Does the Keurig in my room work? nope, just dispense luke warm coffee, found this out on the last day of my stay. One of the plugs on the dresser doesn't work. The bar is convenient but the bartender couldn't make a decent old fashion, the lady sitting next me didn't enjoy her drink either. The bar doubles as a bakery in the morning houses, the coffee was just ok and the bakery was subpar. Tv works but not every channel works, unless you want to spend 45 mins watching a 30 min show because the TV freezes all of the time. My room was next to the courtyard so I got to hear a bunch of kids playing a pickup basketball game with a tile floor early in the morning. 12th floor has a signs that say ice and vending machines. Unless I'm blind, there are no vending machines just an ice machine. But you can't beat the location. If you're coming to NYC, I recommend staying somewhere else.

Great location on the upper west side of NYC ; ) Convenient to Central Park, restaurants, cvs & the American museum of Natural history. We were in town for my daughters wedding, so we had rooms on different floors & they were all very nice, comfy & clean ; ) This place has it all except no microwaves & no fridges in any of the rooms we had. There's a nice piano bar in the lobby with lots of comfy sofas & chairs. In the morning the bar becomes a coffee place! Overall I'd give it a 5 star but they need to fix the shower temps, my room was on the 2nd floor & I had to let the shower run for awhile to get Luke warm. I'd definitely stay there again! Thanks to the Wonderful staff : )

I am unsure why this hotel has been getting negative reviews but my experience was the complete opposite! We came here for the Fourth of July weekend. Let me start with the check in... it was nice and easy. The girl at the front desk seemed to be new and when we reminded her of our upgrade, someone else had to help her to make sure they upgraded the room. As soon as we arrived, the room was ready... the room was nice and clean. The AC worked perfectly! The bathroom had new soaps, shampoo, conditioner and a fresh roll of toilet paper. The one thing I did not really like was that the room did not have a small fridge. Remember, we got an upgraded room and still no fridge-- we did have all day access to the gym, office room (I forgot the official name) and other little things! They obviously had an ice machine, but it was not clearly marked... usually, this information is on every floor or on the actual key card... Which brings me to my next point... I did like the fact that in order to ride the elevators, you have to use your card; this way, you do not have strange/random people walking into and around the hotel. I also enjoyed the different art they had on the wall!! ** THE LOCATION IS A BIGGGGG PLUS!!!

Well, I knew this wouldn't be a hotel to love about thirty seconds after I walked through the front door. There was a very loud group of suits in the lobby guzzling wine, while the front desk was taking an exceedingly long time to register guests. I felt like I was in a Vegas hotel way off the Strip, but I was in the Upper West Side in a supposedly hip boutique hotel close to midnight as the temperature was hovering just above zero. I was given a room on the second floor where the 24-hour bright light of the CVS across the street came streaming through my window. The room itself lacked any cozy feeling with strangely blocky furniture pieces and the wallpaper replicating a brick wall a particularly bad decorating move. I also hated the use of army-style locker doors on IKEA storage shelves as a replacement for an actual dresser. At least it was clean, a blessing since I stayed four nights there. The final disappointments came when I checked out. First, the front desk clerk wasn't able to print my receipt and promised delivery by email in two minutes. Three days later... Second, I was finally able to take advantage of my complimentary breakfast at the adjoining Serafina Upper West restaurant. With my luggage in tow, I was asked for a voucher that I never received. I explained I had been a guest for the past four nights, but it fell on deaf ears. Even though I could have expensed the ten-dollar meal, I refused to give them my business because I didn't appreciate their patronizing attitude. The room was only $105 per night, but now I understand why. I was done. The only true art I saw at the Arthouse was the art of indifference. RELATED - Here a collection of New York City hotels I've tried and reviewed: bit.ly/2OfTYZr

Perfect location Close to everything... zabar's... fairway...72nd street subway station Great hotel with coffee and pastries in the lobby in the morning and cocktails and bar snacks after 5 pm with Live music which was terrific! This place feels like home... like a European place with great staff who are responsive to needs and location location location!!! Will definitely be my go to hotel for all future NYC trips!!!

We've stayed here pre-Covid and absolutely loved the hotel and the location. But, we're not sure what's gone wrong since then. In addition to a front desk STAFF that is really NOT HELPFUL and somewhat incompetent, the facility is not being well maintained. Of course, they are in the process of cosmetic renovations, but too many of the problems encountered were not related to the renovation. We paid for a City View King Delux room (top of the line), but the front desk put us in a tiny room, and when I went down to correct it, the woman at the desk argued that was the room I paid for - so it took the manager to come to the rescue and correct the problem. This was typical of our interactions with the front desk staff throughout our stay - not following up on requests, etc. The next situation was being TRAPPED IN ONE OF THE ELEVATORS for half an hour until the Fire Department arrived. The other person trapped with me and my husband immediately called the front desk and received a rather casual response about the whole situation. From that day on, only two of the 4 elevators were running - and that was in the middle of summer with a full house - we did a lot of waiting around for elevators. Other problems: there is only one falling apart ice machine for the entire hotel which is a 16-stories and several hundred rooms; my feet got filthy walking barefooted in the room - clearly not washed in a long time; etc. I hope the management cleans up the mess because the hotel has had real charm in the past and the location is just perfect for those of us who want to stay on the upper westside in NYC.

We booked Penthouse Suite for two nights (July5-7th). The a/c in the room was not working. The only room the hotel had available to switch was a standard king (with terrace). As per the hotel website, the two night difference in rooms was $316 (plus applicable taxes). The hotel credit me only $150. I called hotel when I got home and after much discussion I was given an additional $86 credit (the "Urban" fee)- still leaving me $80 short. It's not so much the $80 as it was the inconvenience of repacking to move rooms, 5-6 calls to the front desk to get the room moved and the need to call again because the bill was not correct. And along the way, not one apology. The room was tiny, with a bathroom that reminded me of an airplane bathroom. The terrace had broken tiles and didn't feel safe. The "view" from the terrace was the building across the street. We arrived early (around 1:30). The front desk clerk said the room was ready, BUT, check-in time is 4:00. He could let us in the room now, but for an "early arrival" fee of $50- which we reluctantly paid. This is in addition to an Occupancy Tax, a Javits tax, a city tax (5.875%), sales tax (8.75%), and an "Urban Fee" ($86).

One of the worst hotel experience ever. Booked via Airbnb, and there was mention of hidden fees in reviews, so I asked the hotel. I was reassured multiple times by the hotel that there's no additional fees and taxes other than the Airbnb cost. Then I was charged an additional $500 during checked out for resort fees and taxes. After dispute, they reduced it to $90, but then proceeded to charge my credit card $400 anyways 3 days after I checked out. The front desk and the multiple departments I talked to are not helpful. To make it worse, the room was not clean. There was hair and bread crumbs on the floor, even after the room was 'cleaned'. The towels, coffee, body wash etc was not refilled.

This 5 star review belongs to Shalanda the house keeping manager, She was super helpful and did everything she could to ensure we were satisfied and kept a positive attitude through the entire process, Thank you Shalanda me and my wife appreciate you.

Even by NYC standards, this is a substandard hotel for this price category. Our prison like room (no daylight to speak of) was dirty (with long black hair on the floor) on arrival. Our hot water sporadically worked. Mgmt offered us a different room but we had no interest to move to the next prison cell. The elevators continuously break down and you stand there waiting for an empty one. If you happen to lock yourself out of your room by accident, they will not allow you back in unless your name is on the reservation- regardless of whether you know all the details on your reservation and your 12 year old daughter is alone in your room at 11pm at night. The only positive was that the beds are actually comfortable. What a poorly managed shithole!

This was my first time in NYC! I stayed here on Columbia's dime as a prospective PhD student. Location in the Upper West Side is awesome, close subway stations. It's walking distance from a lot of great restaurants as well, I walked to three different restaurants straight from the hotel during my stay. The room itself was smaller than I expected for a 4-star hotel, but also it's NYC so that small room was probably very expensive real estate! As the name suggests, there was cool art on the walls and the overall vibe of the room was cool and modern. I think it's awesome that they sometimes have live performances in the lobby as well! The water pressure of the shower seems to vary depending on the room; I talked with some other prospective students who were also staying at this hotel and some agreed with me that the shower water pressure was abysmal while others said it was hefty. The hotel is also across from a bunch of apartment/condo complexes so you can also do some people watching from your hotel room lol. Overall, the rooms seem to be newly renovated and the location is great so I would definitely recommend staying here during your trip to NYC!

BED BUGS! I stayed at Arthouse in spring of 2023. After checking in I noticed a bed bug on the blue curtain behind the bed. I caught the bug and gave it a member of the management team. They put me in a new room, and I spent the weekend with my luggage in garbage bags. Multiple people from Arthouse management promised me and my husband they would send the bug to a lab to determine if it was a bed bug, and provide us a copy of the report. Instead they sent me a report that the room was "inspected" and no signs of bugs were found. But what about the LIVE bed bug I found? After asking 5 times for the report, weeks after checking out they informed me that they could not provide me a copy of the identification report. Probably because they didn't want to show me a report that identified it as a bedbug! Dishonest, dirty hotel that has no business advertising as 4 stars. Hiding the ball and denying that they have bedbugs instead of addressing the problem. Stay far, far away!

Overall: Average hotel in a fantastic location. It may have been better if we could have seen our view but the curtains were broken and apparently unfixable so we couldn't see out our window. Lobby: Lobby is a bit darker than expected. The line to check in was long with a lot of frustrated people with all sorts of issues - the rooms do not come standard with fridges so if you need to refrigerate anything, it seems you have to set that up separately. Room: The room was clean. Bed comfortable. I don't love the decorative curtain behind the bed because not ideal for indoor allergies but they seem to keep them pretty clean. And they have nice views! We just couldn't see ours because the window curtains were broken and the hotel couldn't fix them.

Love going to the live Jazz Bar at ArtHouse. Always a great time dancing too! It is a nice atmosphere there and we Joined in with other people. I look forward to going back.