Arthur & Sons NY Italian Murray Hill

Reserved dinner for three here before our Broadway show. I originally booked the West Village location, but switched to this one because it was closer to the theater. Big mistake. I was so disappointed. First off, the location shares space with a hotel and there’s no bathroom inside the restaurant. If you need to use one, you have to go to the hotel’s basement bathroom next door, and the only way to get there is by stairs or by using a key-card elevator. The cleanliness was also an issue. It was really dimly lit, but our table was given dirty glasses with lipstick stains from previous guests, and the silverware still had food stuck on it. The food honestly wasn’t anything special either. Nothing to rave about. Carmine’s does it better. The bread came out ice cold, like it had been sitting in the fridge, and the meatballs were seriously undercooked. The salad was completely drenched in dressing (which maybe some people like), and the pasta was the only decent part of the meal. Definitely wouldn’t go back to this location though I’ve heard great things about the village one.

We are staying in the Pod 39 hotel and walked down to the lobby and saw Athurs and I am so glad we decided to stop in! Food was absolutely amazing and such good portions for the price! Charlotte took care of us and she was so sweet!

I’ve only been to the location in West Village, which is like night and day because this location I won’t ever return to. When we arrived and seated, glasses all had lipstick stains, we had to send back. Looked past that, service was ok, until they switched. There was no handoff, so we didn’t know who to look for. Later, this other waitress comes up, and is like oh yeah you guys have a cake and there’s a fee. I didn’t know there was a cake, as it was my birthday, and my friends brought it prior to me coming in- ruining the surprise, and the fee was already disclosed. We had total of 3 different people tend to us, and we were not complicated, we knew what to order, and none were personable. I don’t remember any of their names.

We came here on a busy Saturday night to get dinner and get away from the madness of Bryant Park. We put our name on the waitlist and ended up having to wait longer than expected. However, the manager Tia made sure to take good care of us. The hostess and the servers were so nice as well. Drinks and food were perfect.

This review is regarding an event booking/room rental: I'm extremely disappointed in the service I received from Arthur & Son's. I first reached out at the beginning of October to inquire about renting out a room for my birthday dinner in late November. After multiple back and forth emails to their event rep, communication stopped abruptly by mid-October. After receiving no communication from the rep, and no phone number available, I decided to visit the restaurant in early November. I dined there and spoke to the host, who told me that the rep I was speaking to no longer works there and reassured me that if I emailed a new contact someone would follow up with me . I emailed almost immediately but yet again, no response for over a week. It wasn't until about two days ago, less than a week before my planned birthday dinner, that someone finally reached out. When I spoke to Tia this week, she was sure to apologize to me and understood my frustration which I do appreciate. However it's still incredibly frustrating, especially because the food is genuinely delicious. Unfortunately, the lack of communication and unreliable service overshadowed the quality of the food. I truly hope they improve their responsiveness, because this experience was very disappointing. I hope to dine here again soon and hopefully have a better experience.

A friend and I found this gem when we were in the neighborhood looking for dinner. The staff was friendly and welcoming so we stayed. We sure were happy we did. The pasta was delicious, and the sauce was just right. And... the show stopper was the dessert our waitress suggested, a lemon pie!!!! I wish someone took a picture of our faces when we took our first bite. I have only tasted a dessert that amazing a few times in my life (and I typically would never order a lemon dessert).

Murray hill location: We sat down and someone gave us water right away then told us they would be back to order. No pleasantries, when we ordered we ask for suggestions and serving size. We were never told it was family style so we both ordered meat and a vegetable. Both were enough to feed 4 people. After we ordered we never saw the server again, no drink refills and no one asked us how the food was. News flash, it was sub par. The hostess cashed us out and stood there while I took out cash to pay, watching us. It was awkward. I wouldn’t recommend.

Big portions. Delicious Italian food just the way grandma used to make it. Inventive cocktails. And all in a great space. A fantastic choice for an after work dinner.