aniyah R.
Google
This review is regarding an event booking/room rental:
I'm extremely disappointed in the service I received from Arthur & Son's. I first reached out at the beginning of October to inquire about renting out a room for my birthday dinner in late November. After multiple back and forth emails to their event rep, communication stopped abruptly by mid-October. After receiving no communication from the rep, and no phone number available, I decided to visit the restaurant in early November. I dined there and spoke to the host, who told me that the rep I was speaking to no longer works there and reassured me that if I emailed a new contact someone would follow up with me . I emailed almost immediately but yet again, no response for over a week. It wasn't until about two days ago, less than a week before my planned birthday dinner, that someone finally reached out. When I spoke to Tia this week, she was sure to apologize to me and understood my frustration which I do appreciate. However it's still incredibly frustrating, especially because the food is genuinely delicious. Unfortunately, the lack of communication and unreliable service overshadowed the quality of the food. I truly hope they improve their responsiveness, because this experience was very disappointing. I hope to dine here again soon and hopefully have a better experience.