Artisan Bistro

The service and the food 10/10 would absolutely recommend. You don't have to be a guest of the hotel to dine here either. The attention to detail by the staff is some of the best I have ever seen. I cannot wait to return!

Melissa at the hostess desk is the BEST. We called last min for a reservation for brunch day of Nutcracker and they couldn’t accommodate. She called us back and said she could fit us at the time we needed, separating the tables in 4 and 2. When we arrived she sat us all together. Food and service was great, Noelle was our server. Walk right around the corner to Boston Opera House. Beautiful decor and so festive! Thanks!

* Location/Time: Conveniently located near the theaters, this restaurant provides a great dining option before the show. It took us 1:15 mins for a 3-course dining with prix fixe menu in case you need to plan your time. *Food: We were happy with our food choices - see pictures with caption below. Duck confit was my favorite (also good size portion). Brussel sprouts did look a bit burnt but were actually ok. *Wine: They dont have French wine 🍷 by the glass on the menu if that matters to you. *Service: The service was quick and our waiter Eugene was very attentive. *Kids: Kids friendly and provide a little coloring page. The restaurant is connected with the hotel lobby so if you need a little “exploration” walk with your toddler while waiting for the food to come out - you have that extra space to explore.

Stopped by the Artisan Bistro for some takeout to the room. I had an amazing experience both at the bar area while waiting for the food and with the taste and quality of the meals brought back as well. We couldn't recommend this establishment highly enough. Both the food and service were welcoming and fantastic, and the pastries were out of this world!

Food and service were good, though I was charged more for the burger than was listed on the freshly printed paper menu. Quiet dining room. The onion soup wasn't what I expected; it was creamy and had parmesan Reggiano. I would order it again.

I had breakfast in Artizian Bistro at Ritz Carlton Hotel and I must say that the food was really good. We ordered avocado toast, omelet, and Belgian waffles, and all of them were good. The ambiance of the restaurant is nice and the service is good, but there is room for improvement in terms of attention. The only thing that could have been better was the crispiness of my Belgian waffles. Overall, it was a great experience.

Fantastic attentive waitstaff at this bistro. The mussels were fantastic. The red cherry tomatoes were delicious and also the mussel too. The sour dough bread was good too. The truffle fries were made for 2-4 people. They were garlicky good.

I'm a Boston local, and I have visited the Artisan Bistro on Christmas Eve the past 4 years! Great food and service! Keep up the great work! 👍 PS They have a great wine list! 🍷

This was a long, yet pleasant walk from the hotel, and very worthwhile. Small and cozy and delicious!

We stopped in for breakfast. I have eaten here in the past breakfast and it's always a solid choice.. staff is always so friendly, professional and attentive. Inside is immaculate with a modern design

Reserved a spot for NYE and was rather let down. Our server was friendly, but we would wait 15+ minutes between each beverage (solid drinks, classic $22+ cocktails). The overall atmosphere was fine, nothing terrible but for their prices I was expecting a bit more. Our food came out at a reasonable time, but was underwhelming. My lobster roll was disappointing and rubbery, and my mashed potatoes were cold. My partner bought the steak frites, and it was not warm enough to melt the butter it was served with. We also ordered two desserts, and finished neither of them. Each dessert was $9, and were decently sized to be able to be shared by two people. For how much this dinner cost, it should have been much more memorable for great taste instead of disappointing flavor. Overall, average food and drink for a price point that it does not deserve even remotely.

Before attending the last show of Les Mis, I found Artisan at the Ritz for a fancy birthday dinner. Nicely appointed restaurant with a peaceful air. The wait staff was friendly but not greatly efficient. Were they short handed? The table beside me waited way too long for their food. I'm glad I gave myself 2 hours for the meal. It worked out ok. I had the mushrooms as an app (interesting but meh on flavor), the short ribs (came through as melt-in-your-mouth and best thing of the dinner), the asparagus (partially tough and flavorless), and a crème brûlée (ok but not exact) to finish my meal. I did enjoy the rich Australian Cabernet Sauvignon, although 2021 was not greatly aged. What I thought would be an outstanding experience was just .. good.

Good enough, barely. I am at the Ritz, arrived late and wanted to eat before retiring. The good news is this place was open and available (not always the case at Boston hotels). The bad news is the food was very meh. Clam chowder too thick, more of a stew, too much bacon. The lobster roll was better but still just ok. It'd be nice if the Ritz improved this place.

Went in after a theater event for late bite, and was very happy with this find. We sat at the bar , where the bartender was quite attentive. We had an arugala salad, crabcakes, clam chowder and brussell sprouts. It was all delicious. Great location near the theaters. Look forward to returning!

I was staying at the Ritz Carlton on New Year's Eve (see that review on my profile), and I decided to try this place. It feels very cozy inside, although I wouldn't mind if the heater was on. The staff was very kind, and food came out at above average pace. Definitely worth the price and the time! Stop by if you have the chance, you won't regret it!

Fantastic attentive waitstaff at this bistro. The mussels were fantastic. The red cherry tomatoes were delicious and also the mussel too. The sour dough bread was good too. The truffle fries were made for 2-4 people. They were garlicky good.

Lovely ambiance, stellar service, and delicious eggs Benedict!! We love a perfectly poached egg

The Avery Chocolate Bar is OVER-priced & UNDER-whelming. Situated in The Ritz Carlton Boston's freezing hotel lobby, our party of two was charged $120 for a small cup of hot chocolate & 3 mini pastries. The pre-set plates were plopped down in front of us before we had a moment to take our coats off. Oh, plus $35 for parking.

Convenient restaurant located in the Ritz Carlton. Our waitress, Sandra was amazing. She remembered our kids name and really made us feel welcomed. Breakfast Menu: Kids chocolate chip pancakes - perfect size of pancakes although my kids never finished the whole thing. Vermont yogurt - delicious Crispy bacon - delicious Bagel & cream cheese - a bit expensive but son loved it Cereal - son was happy that Sandra ordered fruit loops for him! Dinner menu: Lobster roll - delicious and the french fries with truffle oil was amazing (my son switched fries with me) Kids chicken tenders & fries - the kids loved it so that was great Service - the lady serving us was really nice The restaurant is convenient and when my kids are too lazy to walk to get dinner, this was our go to place. As a bonus, the staff was amazing. We can't wait to come back.

Artisan Bistro is the whole package: simple delicious food, delivered by seasoned hospitality professionals like Noelle, in a beautiful modern atmosphere. We enjoyed a fruit platter, oatmeal, breakfast sandwiches & a kale Caesar with possibly the best Caesar dressing I've ever had. We were celebrating a football win and Noelle even brought us a celebratory dessert! She couldn't have been more friendly and welcoming. We will definitely return to Artisan Bistro!

Myself and 2 other individuals went for brunch on a Sunday recently. Our reservation was for 11:15 and we had tickets for a 1pm show at a theater that was a 5 min walk away, so we figured we had enough time for a nice meal. We put our drink orders in after a couple minutes which was nice. It was then close to a 30 minute wait just to get our food order taken. Followed by an additional 30 minutes to get two of our three entrees. There was apparently an issue with the third entree which caused a further delay. We did not receive the last entree until almost 12:40, 20 minutes before showtime. The frustration caused by this made it impossible to enjoy any of the meal. The third entree was comped which was nice however I still can't recommend this restaurant. The communication was poor and the manager who was continuously walking around didn't even bother stopping by to apologize. For the price and the fact that it's the Ritz Carlton, you'd expect much better service.

We have been there twice now and every time waited a long time for our food. This last time we went for dinner and the salmon was overcooked, the pancetta was very tough and chewy. For the brand and cost you would expect service and food to be held to a higher standard. The only thing I enjoyed was the cucumber refresher mocktail. Very disappointing

**this review is for the $1 oyster happy hour special (4-7pm) Conveniently located on the ground floor of the Ritz, this place was a great find for $1 oysters! On the day I visited, there were 3 varieties of oysters. I don't remember the exact names, but I enjoyed the two larger oyster types more than the smallest of the 3. I went with a group of 6 and we ordered 3 dozen, which was perfect. And for $1 per, you really can't complain. We also ordered 2 baskets of fries which were such a delicious complement to the oysters. They were dressed with parsley, a sprinkle of cheese, and perhaps a bit of truffle (?) - whatever seasoning it was, the fries couldn't have been more satisfying. Our servers were helpful and attentive. I will say that the overall environment and service felt a little stuffy/overly formal, but then again, it's the Ritz.

This new version of the Boston Ritz Carlton restaurant hits a home run. The ergonomic but still elegant restaurant makes a world class omelette cooked to perfection. The mixture of oven cooked potatoes and perfectly prepared sour dough toast is worth the trip to Boston. Cannot wait to return!

Although neither I nor my DC are particularly impressed with Artisan Bistro, their Winter Dine Out Boston menu and relatively convenient location won us out. LUNCH MENU $25: 3-COURSE MENU FIRST COURSE BABY KALE CAESAR White Anchovies, Brioche Croutons, Caesar Dressing BURRATINI Basil, Heirloom Tomato, Beets, Toast SECOND COURSE BRAISED SHORT RIBS Cauliflower Puree, Smoked Fingerling Potato, Red Wine Jus SCALLOPS Agli-Olio Tagliatelle, Beet Tops, Shallots DESSERT IRISH CREAM GELATO Add Espresso +$4 WELCOME TO THE RITZ DUO Boston Cream Pie, The Ritz-Carlton Signature Cake We shared both RW entrees while each ordering the Burratini and Ritz Duo. The first course was refreshing and had a nice contrasting crunch from the thin toast slice against the cool tomatoes and creamy burrata. The short rib was tender enough, but the scallops were the small bay type and there was a pool of oil lurking beneath the chewy pasta. Our dessert arrived dressed up, but tiny. Slices of both cakes were thin, and a little dry. This was the most disappointing course. I guess I ought to have tried the gelato. Even the bread served warm rated higher than this dessert.

Ate here on a Saturday before a show at the Wang. Service was perfect, server ver attentive. I had the price fixe for dining week. App. great, duck confit tender w a great bean and pepperoni sauce. What a great place before the theater. Loved it!

Food was delicious and our server was SO KIND. Food is expensive but what you would expect from a restaurant inside the ritz. I got the smoked salmon bagel plate. Others at the table ordered oatmeal, eggs, and fruit plates. All food came out quick and tasty! Good stuff

Literally just so bad. The waiter was really nice but the food was horrendous. The eggs were really over cooked and rubbery. There was no seasoning on anything. Definitely not worth the price. :(

Food was okay but service was horrible! luckily my husband was not drinking his water as I ran completely out of drink and had to drink his water. I only had soup which took fore and my husband had a burger that took over 20 minutes to get. server had an assistant with him but sadly did not get stellar service as you would expect from a restaurant inside the Ritz Carlton.

Service was excellent, food was really good- shame on Artisan for charging $140.00 for a $28.00 bottle of wine- I know I didn't have to buy it- but the mark up is ridiculous. Burger was excellent- fries should have been crispier- and the bowl for the Char w/ broccolini was not great plating- food was delicious.

Yes it was a bit pricey but the omelet perfect with small enokitake mushrooms, crunchy asparagus folded into fluffy eggs. Perfectly ripe fruit with a thicker, creamy ricotta. Noelle was attentive and provided excellent service.

Artisan Bistro is part of the Ritz Carlton Hotel. This is a really nice restaurant for brunch. I really like the atmosphere of this place. I like the peaceful setting, the high ceiling and the simple decor. I love the crab cake eggs benedict here. The eggs are poached perfectly and the hollandaise sauce is delicious. The crab cake is not filled with batter like other places. There are actually big chunks of crab meat! There are some fingerling potatoes and asparagus on the side. It is a perfect meal for brunch! I also tried the french toast here before. It is also really delicious. I love the soft brioche bread that they use and the fruits that comes with the french toast. I also think the small individual jam, ketchup, tabasco, and maple syrup jars are really cute! This way you know that the condiments have not been sitting there for a long time and everything is new at the time you use it! The service here is excellent. The servers that I have encountered were all attentive. They always made sure that my coffee and juice were filled. The hostesses were also courteous. I really enjoy having brunch here!

We went post theater matinee so 4:00ish, sat at the bar. Because of timing there was a limited menu served. We shared garlic wings and lobster mac and cheese with a champagne - tattinger- and microbrew. Service was attentive. Marwan brought us complimentary dessert for our anniversary.

This is my second time at Artisan Bistro, staying as a guest at the Ritz Carlton. The food is pretty tasty, especially the seafood options, and I think the prices are to be expected for a hotel-affiliated restaurant. Generally pretty quiet/not loud on week day nights - last time I went, we were a party of 8 with many academics, and the passionate academic conversation was unhindered by noise (if anything, we were the noise). Service is friendly, patient, and prompt. Will be back soon.

Got the wagyu burger with blue cheese and caramelized onions. HUGE BURGER at least 8 oz of protein. Fries were amazing and delicious. Nice music, nice vibe, high end clientele. The menu has impressive lunch options like wagyu sliders, swordfish, etc. Restaurant was 1\4 full. Also ordered a duck pizza to go for my co-workers and they absolutely adored it! Flatbread and enough for 2 to share!

The worst service I have ever experienced. We mentioned we needed to leave the restaurant by 7:15 to see a show. We got there at 5:45. There were only 3 of us and we ordered a salad and 1 fish dish and a scallop dish. We were not served for 1 1/2 hours! They didn't even bring a salad for 90 minutes! Abysmal service Ritz Carlton. We were served between 7:15 & 7:20. Needless to say we are in 3 minutes and ran out of there. They didn't charge us - but that's not the point. Everyone around us was being served before us and paid and left before we were even served. Epic fail.

I work nearby and stopped in for lunch with my husband. It was not busy at all. We sat at the bar and it took quite awhile for our order to be taken. Our drinks took forever to arrive. My husband's salad and soup came at the same time. There was no bartender behind the bar for the entirety of our meal. Every once in awhile someone would float behind the bar to eee if we needed anything. Our neighbors got very annoyed at how long it took to process their payment. It seemed as if no one knew what they were doing. While the staff was very courteous and friendly, the time for everything was incredibly slow. I have to say that my salad wasn't great with a weird herby flavor and large pieces of lettuce that I had to cut. Our lunches were plunked down on front of us on the metal bar with no placement or napkin and utensils. No water, no bread, no snack mix. With prices and slow service like this, I ain't nevah evah coming back

2.5 stars I came here with a friend prior to a show at Wilbur Theater which was a five minute walk. Artisan Bistro is attached to the Ritz Carleton but has a casual vibe. I really liked the table we sat at. It was basically a "booth" but only room for one on each side. I found it very comfortable and intimate. My friend and I could easily talk to each other. They served two different kinds of complimentary bread- the garlic one was delicious. I wish we had had a bowl of just that one. Drinks: We both had the Grilled Pineapple Margarita, we had been told it was a popular item. It was not enjoyable at all. The tequila was completely overpowering, it is all you could taste. Every time I took a sip I was making all kinds of faces. Dinner: We both had the Brick Chicken. It consisted of 8oz Airline Chicken, Kale, Rainbow Carrots, Grits, Maple Mustard Jus. The chicken itself was ok-- a little dry. The rest was pretty tasty and helped the dryness of the chicken. The service was ok. Our server wasn't overly friendly and seemed a bit disinterested. Like when I inquired about popular drink items she didn't provide any further details about the two choices she named. *** The latte at the end was especially delicious, I will say that. All in all, I wouldn't recommend. Overpriced for an underwhelming experience.

We wanted to go to the Avery Bar next door, but it was closed and did not open until 5:00pn so we ended up here. Sat at the bar and had good service. They can make really good strong drinks - but expensive. I paid $85 for 5 drinks.

One of these things just doesn't belong here! $20 flatbread with complimentary 1" sliver of wood. Ample apologies from the manager, but seriously, expecting far better from the Ritz.

The food didn't live up to our expectations but the service was awesome. There were definite hits and misses. My filet was cooked to perfection but the mushrooms and sweetbreads were overseasoned. The sweetbreads were also cut too small and you lost them in the sauce. The chicken dish was good but swimming in a broth, it was almost a soup. The flavors were good but the presentation should be revamped. Cheese plate was amazing and the bread was good but it was the same bread they start you with at the beginning which is overkill. The servers Danilo and Bal were both excellent and the dessert was the best cheesecake I've had, definitely a highlight of the meal and a great suggestion by Danilo.

Yes, the cost is high. However, we found that if you go "all in" and get the buffet, they will provide you everything your heart desires! Included in our buffet was a side pancake AND freshly made smoothies! We liked the service and quality. For sure it was expensive, which is why I'm giving it 4 stars, but the service was unparalleled.

Man I get gouging rich tourists for their dollars but $34 for a breakfast consisting of basic eggs, toast and bacon with hash-browns? I mean I expect for that money at least things would be properly cooked and taste halfway edible but I can't even say that. I'd probably suggest walking down the street a half a block to find many of the other small cafes and restaurants that charge literally a third of the price.

Prices were high but the food was excellent. We had the salmon and the bolognese, which are both excellent. For dessert, we had the chocolate mousse cake and the cookies. The mousse cake was amazing. Service was quick and cheerful. We'd come back.

Wonderful food. Nice atmosphere. Cute macaroon delivered with the bill. Next to the Ritz Carlton. Great for pre-show dinner.

Outstanding. Exceptional service, food, wine list, attention to detail, etc.. For an appetizer, I had the Harissa Roasted Cauliflower and my other half had the Root Vegetable Bisque. Both exceptional! For entrees, we had Georges Bank Scallops and House Made Ricotta Gnocchi - both outstanding. Desserts: Caraibe Chocolate Creme Bruelee and Boston Beat Torte - Fabulous. Dan and Mouad were our super-servers. Will return again and again.

For a bar at the Ritz Carlton in Boston, I would expect to them to have the wines and champagnes on the menu and have much more comfortable bar seats. Having been at other Ritz Carlton's around the world I was underwhelmed.

I came to Artisan Bistro for a lunch event for work. It was a business lunch but it was essentially catered and coursed like a wedding or something similar. I was very impressed with the service and quality of food. The room we were in held about 40 people. I would definitely return on my own for lunch or dinner. At our lunch they served their version of Surf & Turf, which was a flakey cod and filet mignon. Great combo and perfectly cooked.

Overpriced and stuffy feel. We should have turned around and left when they asked us what our name was "for the table." There were 2 other couples there at the time we were seated and 2 ladies at the bar. Service was slow at first but did eventually pick up as our meal progressed. In fact, I was still chewing when the person bussing the table took my food away! I ordered the brick chicken. Half of it was inedible because it was still pinkish Red and bleeding. When I mentioned this to the server, he told me that I was wrong and that it just "appeared" as if it wasn't thoroughly cooked. What? My husband ordered the broccoli rabe. So very little broccoli was involved in this dish. It should be called spinach rabe. The spinach leaves were large and tough. He also ordered the scallops. Now for $19 you would think you might get a good meal out of them, but unfortunately there were only 3 (salty)scallops involved in this "entree." Normally I would not be so picky, but for $90 total for our meals, We felt it should have been a better, more filling experience.

What a joke of a place. Food is fair for some dishes (burger) but it's run terribly. Examples include: 1) having to wait 15 minutes upon arrival to even speak to a host or hostess. 2) unfriendly wait staff 3) $6 cup of regular coffee. $6 cup of OJ. Avoid, even for ritz guests. Market next to Equinox is far better option.

Dropped into the Artisan Bistro while staying at the Ritz for 2 days. The only reason I plopped onto a barstool was because they had the U.S. Open on the TV and a newspaper on the bar. I sat down and was given a drink menu. Not gonna lie, the prices were high. Higher than I'm comfortable spending. But, I was enjoying the Open and flipping through the paper so I thought, "what the heck". I ordered the dirty vodka martini on the rocks (my favorite drink). The bartender quickly mixed it up but forgot to put it on the rocks. I mentioned it and she quickly made the change. Now, $16 is really high for a cocktail but man was it good! The next morning I found myself back at Artisan for breakfast. I ordered the avocado toast. Not gonna lie...it was incredible. In the end, Artisan is a little over priced but the service, the drinks, and food made it worth it.

At first glance this restaurant looks awesome! It has modern styling, the Ritz hotel atmosphere, and clientele! I came with my family on Christmas and expected the very best service, food, and experience. I am not sure if they were understaffed or there was some type of crisis but honestly the service was the worst I have ever seen. To start, the server took 25-30 minutes to take our drink order. When it came time to order food he was unclear of the pre-fix menu verse normal dinner menu. Luckily, I had made the reservation for my family, had done my proper research, and had corrected him on what was available (Really sad!). At one point, we had ordered bottled water and a different server came over and poured tap water into all our glasses. We ordered drinks, appetizers, and entree's all of which were very good. The food was excellent in fact which the service took away from. The service was very slow (we overheard other tables discussing the same issue), the servers did not know the menus, the servers were not speaking clearly, and lastly did not thank us or have any manners at all. This is the Ritz-Carlton, right? I expect the best of the best!! Service in the hospitality industry is the single most important element and needs to be addressed! To other clientele, I suggest you take your business elsewhere for the price and experience.

I'm surprised by the mediocre / negative reviews for this place. I mean, it's a hotel restaurant, so I don't think eccentricity or uniqueness is going to be its key selling point, but the food and service here were spot on. The staff is polite, more than happy to cater to whatever you need (like a tasty slab of meat to make your faux date not so crappy...more on that later:). Our table shared the lobster tacos, which were small, but delicious. Miniature finger-food sized tacos that pack a punch with flavor. And lobster in November? Hells to the yes on that one. I had the filet mignon, which was cooked to perfection, medium rare. Cut LIKE BUTTAH. It came with a side of bone marrow, which seemed odd at first, versus the usual veggies or some sort of mash as a side pairing, but was tasty in its fatty goodness. Our waiter laughed it off when our guy friend asked for a suggestion for a bottle of wine and he pointed out a $165 bottle. "These girls are pretty, but they're not $165 pretty. Do you have anything more in the $48 range? I think they could be worth at least 48." Ok, truth be told, our waiter probably thought we were on the most awkward double dates with the most unfiltered misogynistic guys (who in fact are just our friends who hold back nothing in public teasing), and worked some voodoo magic to make sure our filet mignons were the most incredible things we ever tasted, since we had to put up with these guys...ha. I'm pretty sure if we ever return, we'll just be known as the "48". But all in all, a good time, solid food and service.

Note: This review is just for the bar. Don't waste your time here. On a slow day (Christmas) with a near-empty bar, it took ten minutes for us to get the bartender's attention to ask for a wine list, even though he chit-chatted with other people at the bar. He even seemed annoyed that we were asking for the drink menu. It took us another five minutes of zero service and our bartender chit-chatting to others to decide that this place was not worth waiting for. We decided to grab our stuff and move to the Avery Bar inside the hotel, where we were warmly greeted by the bartender before we even took our seats. So unless you want me to yell across the scantily-filled bar, Artisan Bistro provides completely unacceptable service, especially at the Ritz - which claims on its website to want to create an unforgettable experience. Well, they didn't fail at that. I will never forget my terrible experience here.

Attending a Best of Boston magazine event early this week at The Opera House, I used the occasion to check out the New Artisan Bistro at Boston's Ritz Carlton Hotel. All staff members delivered the Gold Standard service and hospitality we have come to enjoy and anticipate from the Ritz brand. I want to point out the New Avery Bar, which sits straight ahead off the lobby and boasts an elevated fireplace that is ultra captivating on a cold New England night. What a terrific spot to enjoy a drink before or after a near by cultural event. But the Avery Bar was not our destination and we banked right to Artisan Bistro. My first impression was disappointment in the design, and regret over the loss of Jerne - a beautifully designed space that I enjoyed being in on many occasions. The new bistro leaves one with a chill. Maybe it was the white leather banquettes combined with the black walls and elements of shiny metal that created that first impression, but I am admittedly a traditionalist and only on occasion find the modern design trends popping up everywhere in our city appealing. But our gracious server took our minds off all of that, and we enjoyed a most delicious meal and excellent service. I strongly urge you to order their signature Croque Monsieur sandwich. It is without a doubt one of the best sandwiches I have ever eaten. Ultra delicious, beautifully presented, in 2 words - DOUBLE WOW. I can not stop thinking about it. For my next visit, I'd like to park myself in front of the beautiful fireplace in the cozier Avery lounge and implore the staff to serve me their Croque Monsieur there. Now that would be 5-star heaven!

Would not recommend. My wife and I were looking for a last minute restaurant and stumbled across this one assuming it would be good being attached to the Ritz-carlton. However, the clam chowder I ordered was very thin and watered down to the point where it felt like it came concentrate from a can and add hot water. I ordered a prosciutto and goat cheese flatbread that had chopped up apples in there (weird combo) which was unbelievably oily. Luckily the sidr bread saved the day.

Awesome service, awesome location, and awesome food. The lobster flatbread was super tasty, as was the grilled oysters. I will be back!