Artisan Ealing

I had such a lovely experience at this cafe. The barista welcomed me so gently, which immediately made me feel comfortable. When I asked for a batch brew, she told me she had half a cup left and kindly offered it to me for free—a gesture that truly made my day and made me feel very welcome. I also tried the lemon cake, which was delicious, and the seating area was cozy and inviting, perfect for relaxing. I’ll definitely be keeping this café on my list and coming back again!

Found this independent coffee place. Their coffee was delicious. They also sell coffee beans and grounded coffee. Staffs were very friendly and service was efficient.

Really sneaky ‘say thanks leave a tip’ machine placed on front counter. It’s white and far more noticeable than the actual small black contactless card reader. (see pic). Probably obvious to most people but when you’re in a rush, it’s first thing in the morning and all you want to do is grab a coffee and go, I think a lot of people would mistake it as I did for coffee payment. This is NOT a payment machine - be careful! I tapped and assumed it would then ask me if I wanted to leave a tip as most do. Instead this just takes £1 and doesn’t refund. I therefore ended up paying over £5 for a coffee. Really didn’t appreciate the shop assistant rolling her eyes and saying ‘sorry about that but thanks for the tip’! Another assistant handed me a free coffee card ( nice damage control - thank you). However, I do think it’s underhand and people should be made aware of it. I won’t be coming here again. Good to support independent businesses but they need to be called out for unnecessary stuff like this. Get rid of it and go back to a glass jar - sure people don’t carry as much cash as they used to but it’s far more honest. At the very least pop a sign up that says THIS IS NOT FOR PAYMENT! Thank you for the reply. Sad you feel that way. To put it into context - every one of us works hard, it’s tough for us all and £1 adds up. Having x2 payment machines on the counter is unusual and confusing - that was my point. Please don’t try and justify why a customer should overpay! I hope you can see where the customer is coming from too. The free coffee card has been given away to someone else.

I usually go to Artisan in Stamford Brook, but one morning this week I visited the Ealing branch instead. It’s a really nice café — very spacious and comfortable. The coffee was good overall, although my latte was a bit closer to a cappuccino. I personally prefer less foam, but it was still enjoyable.

Love artisan have been going since 2016, one individual has totally ruined this experience for me- the woman with short black hair in her mid 40s’. She’s been rude on more than one occasion and behaves inappropriately for such a fine place, never had this issue with anyone in more than a decade of going here. She clearly needs retraining on how to interact with customers as this is a place of business and not her personal property where she can behave in a bizarre/embarrassing & discourteous manner. I will in protest avoid the Ealing branch until she is re-trained for basic things like her manners, not making fun of people’s names(mine), not ignoring customers whilst having other non work related conversations with other colleagues, and speaking behind customers back which I surprisingly experienced today. Rest of the team are awesome and I will look forward to seeing them as soon as possible thanks

Really nice atmosphere, good music and definitely recommend trying their baked goods (Banana + pecan loaf!!) Their Cranberry + walnut slice is really good as well! Coffee is really good here and they have multiple milk alternatives

Nice atmosphere and very stylish, abit cold inside. Coffee was really good

I’ve been going to Artisan Ealing for many many years and I’ve always find the staff really helpful, funny and kind — especially the Polish lady with short dark hair! I’m always made to feel welcome and I appreciate the humour and interaction of the staff ❤️