Cindy W.
Yelp
I've been here a few times because my husband is obsessed with hard-shell tacos, especially puffy tacos, and there aren't many places in LA that serve them. There are days when we'll make the drive just to get Arturo's Puffy Tacos. So, my review isn't really about the food. The food is good, and we've never had an issue--until our last visit about a month ago.
We got our food and started eating when I realized we needed some extra utensils and plates. I went up to the counter where an older gentleman was preparing orders, and the younger guy who had taken our order was there as well. I asked the younger guy for a couple of forks and an extra plate, when the older man looked at me and said, "Say PLEASE."
It caught me off guard; I thought he was joking, so I asked, "Excuse me?" He repeated it, this time more seriously. I wasn't rude--I thanked him for the extra items--but I was surprised by his comment.
I wondered if it was just his personality or a quirk, so I listened to other customer interactions since I was sitting close to the counter. Most customers didn't say please, he didn't comment, and in fact, he was actually friendly to them. So, was he joking just to me? Was there some other reason behind his remark? Whatever it was, it felt demeaning and left a bad taste in my mouth about Arturo's. I'm sure it won't make much difference to your business since you're doing well, but you've lost us as customers.