Erica A.
Yelp
I only toured the apartment community and it was a bad experience.
1. I scheduled to see a certain layout (studio) by phone w/ Phillip, I get to the apartment & I'm shown everything but what I asked to see. It's a different agent actually there, Keri, she says that space isn't available for viewing. At other apts I've at least been shown a model of a space if it's not actually available. To agree to show a space & it was never available to see is- strange.
2. The leasing agents shared different information regarding pricing & specials offered. The lease length necessary to receive offers and fees differed between the two agents. The differences in what the they were saying amounted to hundreds to thousands in savings a year or not. Are potential tenants getting varied or better offers??
3. After my first tour, I set-up a 2nd tour to see the space I initially scheduled to see, the tour was confirmed. I end work early, drive 45min to the apartment and am told the space is not available to see again. My first tour was supposed to be with Phillip, I get to the space Keri's there, my 2nd tour is supposed to be with Keri, now Phillip is there- agents sharing conflicting information. He says the space is "a mess" this is the Thursday after I spoke with the other agent the past Saturday who said the apt would be ready to tour that Thursday. I followed up by email when the space would be ready to view and received no response.
Particularly when you're looking at these more luxury apartments you're expecting a higher level of customer service and transparency- I received neither. Had they just been more transparent/ set expectations I probably would've just went w/ one of the other spaces in the building, but the experience was just poor/ not trustworthy.
I particularly liked that the area was in the city but not too into the commotion and some of the finishes in the apts were nice. At this price point other buildings have a nice lobby, this building doesn't have one at all, livelier neighborhoods (at this price), better community/ hosting areas and some layouts were odd. They definitely need to be mindful of their offerings, potential tenants time and just be honest.