Maria K.
Yelp
This is the worst restaurant to order food from, especially for Kyrgyz cuisine. Not only did they send us an incomplete order--missing fries and with a ridiculously small portion of meat--but the meat itself was just scraps, tiny leftover pieces from the edges of the skewers. There wasn't even a single proper piece of meat that could be considered a normal serving.
On top of that, the employee who answered the phone was incredibly rude. When we called to express our dissatisfaction, she hung up on us and then refused to answer our calls. She never apologized even once. When we sent her a photo of our order, she replied, "From the photo, I only see that the fries are missing. Everything else looks fine." No apology, nothing. When we told her that the meat portion was way too small, she insisted it was supposed to be 120-130 grams. We then weighed it and sent her proof that it was only 40 grams. After seeing this, her only response was, "I don't know how that happened." Again, no apology. Then she had the audacity to blame the Dasher, claiming he must have eaten the missing meat on the way.
This is complete nonsense and a blatant lie because the DoorDash driver took a photo of the bag when he picked it up at the restaurant, and it arrived in the exact same condition. The knot was still tightly sealed--we couldn't even untie it and had to rip the bag open.
I strongly do not recommend this restaurant. They refused to refund our money. At the very end, the employee messaged saying she would "try to process a refund through the app." I said, "Okay, go ahead." But then she just disappeared--no refund, no response. I had to contact DoorDash support myself to get my money back.
If I could give this place zero stars, I would. I've ordered from them many times before. There were occasional mistakes, but in the past, the employees were polite, apologetic, and accommodating. They always tried to fix any issues, even offering to include missing items in future orders free of charge. But this time, the rudeness of the employee and the dishonesty of the staff were unacceptable. The restaurant needs better management, and their cooks should be fired immediately.