DeNissa L.
Yelp
We went to Asador for the "Mother's Day Brunch" offered at the Renaissance Hotel on Stemmons Freeway. First off, there was no signage anywhere. The valet took pity and pointed us to a set of escalators leading to . . . ball rooms. I finally walked over to two women located a good distance from the escalators to ask if they knew where the brunch was being held? The woman behind the podium looked shocked and said, "Oh yeah, I can take your name." She then handed a slip of paper to another woman who didn't say one word and took us to a set of elevators. She pointed at a table for (6), there were (3) of us, and walked away. And, then the wait began. Finally, someone ambled over with water and that was it. This was more like hide'n seek, than a celebratory brunch. The staff were not trained at all and there was a language barrier with every single person sent to wait on tables. I felt badly for them because no one had taken the time to even train anyone on where to get coffee, spoons, sugar, mimosas (there were three offerings), but again, no one was trained or bothered to show the staff what was being served. The food was good, but at that point, it's frustrating to go to a brunch touted with such fancy marketing, only to find out that there's a lot of management standing around, whilst the customers have steam coming out of their ears. The seating was awkward and cheap looking, and there was one waitperson that we tried to ask for more water who literally took her ear buds out to see what we wanted, only to walk away because she didn't understand what we wanted! (which was water). Someone from management did approach our table, but at that point, it was a lost cause to try and explain that brunch shouldn't be work for the customer. We got our parking validated . . . OH WAIT, no one bothered to tell the shocked lady from the podium that there's a special sticker that should be applied. So, there we were in the rain trying to get the gate to go up, but we'd been given the wrong validation. In all, a ridiculous, overpriced and disappointing experience. PRICE: $100 plus tip, for an omelette, mimosa, and cup of coffee . . . AVOID