Daniel Sims
Google
Absolutely terrible experience – rude staff, awful food, embarrassing environment and all around an abysmal, unprofessional restaurant.
We went for an office party where we had about thirty people, which may seem like a tall order for a restaurant, except they were otherwise nearly empty.
While our party was started, we had asked the restaurant to play music for us. Other than our conversation, the restaurant was awkwardly silent. When they tried to play music, it was clear their speakers were blown. We had just asked the staff to turn it off. It took them about ten minutes to get around to doing such a simple task. This was foreshadowing for the rest of the evening.
The wait staff was unable to handle the simplest of tasks like taking a drink order. The staff would order and bring back drinks one or two at a time, and on several occasions just never brought drinks that we ordered at all. This included mixed drinks and simple things like sodas, or keeping our water glasses filled. One of our drink glasses also had smudged lipstick over it – they couldn't even bring us clean glasses. Eventually, the beleaguered staff avoided taking new drink orders and would scurry out of the room as fast as they could. One of our two waitresses in particular acted inconvenienced every time someone needed something; she rolled her eyes with disdain anytime one of our party would try to talk to her.
Before our main course, we were brought appetizers. The appetizers I had were cold. My wife double checked their social media, and pictures of multiple plates of appetizers were posted an hour before we got there. We're certain they prepared those appetizers that far ahead of time, camped them underneath a warming plate, and served them to us an hour later.
At one point, the staff needed to close the bathrooms, not sure why. We were told it would be momentary, and we didn't receive an explanation. Several of us had to leave the premises to find a restroom at the hotel across the street. When we made it back, they had locked the doors. We had to knock and wait for the hostess to walk by let us in.
Ordering food itself was comical. The staff and manager brought us paper menus, each with a sub portion of the menu they placed online. Each menu was numbered in the top right corner. We were asked to circle which entre and which side we wanted. This was supposed to be moderate to upscale dining experience, and our waitresses couldn't be bothered to write down our orders. Also, our waitresses didn't ask us how we would like our meals prepared. For example, I ordered a steak, and it came out over cooked, past the point of an edible well-done steak, and had the consistency of rubber. They claim their food is prepared and made from scratch. For example, they claim their fries are hand cut with truffle salt. They served us bland shoe-string fries that obviously came from a supplier like Gordon Food Service (no truffle salt to be found).
The manager eventually came back and told us they ran out of food for certain dishes and couldn't supply the rest of our meals. They asked those people to reorder (after a third of the party received their meals). Mind you, during this whole time, the waitresses were still unable to fulfill drink orders and appease us while dealing with their incompetent kitchen.
My wife and I, who have an infant at home, don't go out that often and were looking forward to a fun evening together. By the time two and a half hours had passed, and we hadn't received our food, and each only had received one drink, we had to go relieve our baby sitter.
Don't let the owners responses on here fool you. There are other reviews with similar complaints from weeks and months past, and none of the problems have been addressed.
It was an awful experience. This place does not deserve your patronage. Detroit deserves a better class of restaurants than this.