Ascend Cannabis Outlet - Chicago Logan Square

Very cool place. They do medical. A few years ago it felt very cold here but it now has a great artsy atmosphere and very efficient, the front room is huge with kiosks to pick out what you want. Menu is super easy to navigate. Super friendly staff. Open late. Right next to a cool pinball bar.

We love Ascend! The prices are really good, especially for being in Logan, but really, it's the staff for us. Amazing people work here. We buy every 2 weeks, on payday, so we are here OFTEN. Do we have favorite bud tenders? Why yes. Yes we do. CeeJay and Xavier, as they have both always been so kind to us. So incredibly helpful. Made sure that we had a good laugh if it looked like we were having a hard time or a tough day. Just incredible human beings and we are so lucky that we get to see them every two weeks. Literally the reason that we don't shop other places anymore. They are awesome! The products are solid. We are able to get what we need at a decent price. Especially for where it's located. Super consistent with their inventory. That's a really good thing. Not having to chase the items that we need all over town is really nice. And can I just give a quick shout out to their security people as well? They had some solicitors standing out front when we went there today, really verbally aggressive solicitors, and when we went inside and told them what was going on, their security guy went outside immediately to rectify the situation and then he came back inside, and came looking for us to make sure that we were okay. We just really appreciated him so much. He's just such a terrific guy and he's always so helpful! We just can't say enough good things. We really like this location and the staff here. We are a little bit older than most of their demographic and they are always so kind and generous with us. We just can't recommend them highly enough, shop with confidence!

Absolutely love Ascend!!! The entire team cares about your experience and they have an excellent selection of products to choose from. I check out with Orlando a lot and they always take the time to talk to me about my purchase, and make suggestions on products him and the team have been enjoying. 11/10

So I came in today and purchased the brand, “High Wired”, infused cannabis 3.5 g. Infused shake. So I asked the worker is it flower infused with Kief and he said yes. So I went ahead and purchased. Although when I open it the jar it looked more like 2grams of shake. In the beginning I was disappointed, but when tried it out. Talk about high quality, very clean taste and no anxiety. I highly recommend 🔥 Thanks Moca

This is hands down the place in the area for selection, price and helpful guidance from the wonderful staff. Most recently I had the pleasure of being helped by Charlie Brown (no relation to bald, depressed child) and he was an absolute gentleman - affable, friendly and knowledgeable! Thank you to this fine establishment and all its excellent people.

Xavier was so helpful! It was closing time but Xavier gave me just as much customer service as a customer entering at opening time could expect. He made time for me to ask about the products I was buying and gave me really good insight about the products based on his knowledge. I can tell staff here are very accommodating to make sure we as customers can have insight on products especially when it comes to navigating the many different strains and brands and nuances to notice or consider. Thanks so much again!

Talk about great prices. Absolutely love ascends outlet stores and the killer deals you can get. Staff here will let you know if something's bunk or not so don't come in here feeling like you're going to waste your money. Ask the staff their opinion on their products and they will be 100% honest with you. They might push their product over others more but they're going to go ahead and be completely honest and that's why I'll keep coming back is because who doesn't value honesty nowadays?. Love you guys Hope you have a wonderful day thank you for the free water as well.

Consistently have been the fastest and smoothest of the dispensaries I have been to. Cool knowledgeable staff that makes my walks over a breeze. Have been going since I moved to the neighborhood in 2020 and its only gotten easier to keep coming back. In a world filled with uncertainty, its nice to have a place you can depend on when you have a busy schedule, or are very specific when it comes to what you are looking for. Great deals too, very competitive.

Love this dispensary, First off "Sid" looked out and I got what I needed. "Shelby" took care of me at the counter and her dope energy and good vibes flows with the whole spot. Love coming here. The deals are dope and smoke is always fire...SMOKE ON PLAYA's.... Great staff the vibes are always dope in there. If you ain't shopping here your sleeping kidz.

I moved to Logan from Lakeview about a month ago and was stoked that there was an Ascend outlet here because the prices are lower than at other locations. I ordered online and when I got there, check-in was normal. Then, something really frustrating happened to me. Keep in mind I've already been to the Logan Square location 2-3 times before and have been a frequent at Ascend River North for about 3 years now with minimal issues. When I get to the counter at the Logan location, they were missing one of the carts I've ordered so I asked for another one as an alternative. Not a big deal. Then, they scanned my out-of-state ID and told me I couldn't go over the out-of-state limit. Although I have a Wisconsin ID, I have been a Chicago resident for a few years now and have never had a problem proving my residency through my lease in order to obtain the in-state limit. When I offered to show them, they said it has to be on my ID and no other form would be accepted. Perhaps the law was always supposed to be this way and they are cracking down at dispensaries now, but it made me upset that the worker said it was "impossible" for me to get 3g at a time when that's all I've ever done. The fact that they gaslit me in front of the worker that helped me last time was wild. I feel really bad for making the workers pull my product from the back then not buying anything but it really would have been nice if consistency could affect all locations so I know what to expect as an official Chicago resident with an out-of-state ID.

I like this place. They have a pulley system which brings the product from the basement, to the first floor. It was pretty cool. Oh, and then i took the stuff and everything was

The single-most disappointing retail experience ever -- like passing through a dark chamber and then onerous security just to wait in a slow line at a currency exchange!!! Because we live nearby, this became our default dispensary immediately upon legalization. We tolerated the poor shopping experience in a dark room, the clumsy tablet interface, and the spotty inventory. We then passed security to wait in line in a drab fulfillment room for our purchases to rise from the basement and be passed through the thick lucite window. The whole experience always made us feel dirty, like we were doing something illegal. And bizarrely, we always felt compelled to leave a generous tip. But that has all changed with a recent pre-roadtrip miscommunication, a $70 mistake at Ascend that left us scrambling to find a dispensary off the highway in Rockford, Happy Cannabis. HC opened our eyes to how badly we've been duped with the poor experience at Ascend and showed us just how normal and pleasant and quick a dispensary can be. My wife declared, "I won't ever go back (to Ascend) -- I'd rather drive to Rockford!" Well, I'm sure driving to Rockford won't become routine, but we'll definitely never again walk over to Ascend.

Wait times are pretty terrible. Other than that, good product. I'd look elsewhere if you're in a hurry.

Ascend Logan Square is legit the slowest serving dispensary I've ever been to. Idk how they even receive tips because the service is terrible. Avoid at all costs..

Amazing staff and service. The woman at the counter was super helpful with helping me order and making recommendations. And the dispensary checkout guy was super welcoming and pleasant and made sure I got my 15% discount as a new joiner. What more could you ask for?

You should not have restrictions on how people spend their points. If they have the points they should be able to use whenever they want even on items that are on sale

I was desperate to find something to help me sleep. My insomnia has been off the chain lately. Kevin D made a recommendation that worked like a charm! I had the best sleep last night that I've had in months. I'll be recommending all my friends go here. Service was great, ordering was super easy, I was in & out quickly.

The operations of this business is incredibly inefficient. They've been under construction for close to 2 years, which is their explanation for the ridiculous organization of this business: They have 5 people doing the job of 2-3, you have to wait in line to wait in line to wait in line again. You order online and still have to wait in line. Instead of calling people up to the window, why don't they just have customers go up to the window like every other dispensary? Then you don't need to check peoples ID's twice. From online order to leaving, it takes at least 45 minutes. Then you get dropped off to Fullerton and have to walk around to get back to parking. Go a little further to NuEra and you're in and out, free parking to boot. The employees are fine but management should really re-think the operations here. This was the second time and last time I use this dispensary.

Incredibly slow and not especially helpful at checkout. Much better dispensary options in the area.

Really kind staff who work hard to manage a lot of orders! This isn't a place to come hang out and pick things out impulsively: you have to order in advance. Important to note that this location was originally set up as a medical dispensary. In accordance with state law, medical card holders will always get priority. If you're ordering recreational, River North location is the place to go. But if Logan Square is a better location for you and you're ordering recreational (eg no medical card), you'll definitely feel like you're flying economy class: You'll get what you need, but you might agonize as you watch medical card holders breeze through while you wait in line. Try not to order for pick up on a Friday night after work (unless you want to risk waiting for a bit!). TIPS 1) don't expect fast service on a busy day if you're recreational 2) avoid ordering Fridays after work since those are the busiest times and 3) staff have a tough job but do it with kindness and grace- show them appreciation! We are lucky to have great dispensary options in Chicago. Gratitude goes a long way.

This review has been building since "Ascend" took over this once totally fine dispensary...The quality of the product, the prices/deals, and the general feeling of this place has all been on the decline since it was rebranded as Ascend. I buy top quality flower, and when I get home and break it open it is consistently months old. The "free" pre/rolls and vapes that give after spending enough money are always pure garbage that lead more to headaches than relief. And all of this is because they are corporately owned and care more about money than their customers. I am honestly dumbfounded by some of these reviews that are so glowing, they must be employees. There is no way anyone who has waited 40 min for their pre-order that was made 5hrs ago has had an enjoyable experience. The budtenders are usually nice, but most of them know nothing about their product offering beyond it got them high AF. Cool bro, I am here so I am not dependent on pharmaceuticals. Can you give me a little more info on the effects of this strain beyond that it got you wasted? Then on to the website, and additional customer service. The website, which looks slick now, is filled with security holes. Hope you like giving all of your personal information away. They also do not answer emails, or phone calls, at any of their locations...problem with a product? tough shit. Question about a promotion? by the time it is answered the promotion is over Bottom line is that this is now a dispensary for non-medical customers. They do not care about taking care of you, because they do not care about repeat business. DO NOT SHOP HERE

The wait is incredibly long, to the point as I wait to pickup there is someone sitting on the floor next to me. There are better, more efficient, and more affordable dispensaries in Chicago.

Slow, immature , unknowledgeable, obnoxious , poor management . Employees are like USA mail clerks milking the clock . Teams of associates to do the duties of one person

Easy and thorough process. Everyone I interacted with was very professional. Very chill vibe and trendy music playing throughout.