Luis R.
Yelp
This was my second time at Ascension Coffee, my first experience was great.
However, my second experience was not. The reason why I am giving ONE star:
March 24th, Time: 12:10 pm ... We had a reservation, my husband walks in, gets seated and is not even asked if he has a reservation which is totally fine. Not complaining about that.
She sat us at table 23 (I asked for reference), which is against the wall, small and really close to the a 4 people party. I went back and politely asked April which is the "Manager" if she can please get us a different table since we did not feel comfortable.
***Her answer was: " I cannot because that is the only table I have available" to which I answered, there's plenty of tables where you can seat us. She said " I have more reservations and therefore I can't". I said: I also had a reservation so I do not see the problem. She stared at me without saying a word for around 10 seconds. I asked: are you sure?" April looks at her tablet and says "that is the only table I have" I have more people coming, you can seat outside?!"
At this point I am divided between: should I leave and make this experience even more uncomfortable for me and my partner? Or should I just stay and let it pass?. So I stayed. ***
I thought maybe because we are just 2 people? But 5 minutes after she seats 2 people at a 4 party table, only two people!! Why did you not give me that option?
April said she is the manager, I know, mind blown. How can a manager not know, and I am saying this as someone who has experience with customer service, that the customer is always right? And I mean I was not complaining about food, or my waiter which by the way was awesome!!
APRIL: I wish that with time you understand and learn, that if a customer tells you he/she does not feel comfortable you DO need to be more HUMBLE and understanding of your clients needs. It does take at least 2 people to say NO. I would have totally understood if you would've given me a reasonable and more polite explanation, but what you did and said made me feel like I was not even welcome there.
After I asked if you were the manager, I told you: "you need more training". I still think you need it. If not training on how to be a manager, training on how to understand your clients and show them that you are there to deliver CUSTOMER SERVICE and make customers experience the best, because no customer should experience this type of behavior specially form a "manager".
I really hope that your supervisors read this and teach you how to be a better manager with your customers, and this review teaches you how to be a more humble, polite, and understanding person.
This happened at the Frisco Location. The star.