Eric B.
Yelp
I have been here two times now and a common theme I seem to experience: poor service. Today my grandpa and I visited and took a seat outside and waited for be served. Unsure if there would be table service or if this was order-at-the-counter type of place, I got up to check. The first server I encountered assured me he would take care of us, from which point I sat back down to wait. Several mintues pass, the same server I talked to walks by us a few more times looking me in the eye, and still no service. At this point two other people sit down right next to us. Within 5 minutes the SAME server is now serving them before us. After seeing this, and experiencing poor service at this location my first time around, my grandpa and I got up and left.
I understand being busy and tending to multiple tables at a time, and the weather on this particular day was nice and many people were sitting outside. But to look someone in the eyes, tell them you can serve them, proceed to walk by several times, further looking them in the eye, only to serve people directly next to them is baffling to me.
I am sure there are a lot of postives to this place, as the reviews clearly show. The ambiance and outdoor area is really great. The costumer service in my two times visiting, however, is subpar and I would much rather spend my money elsewhere to receive quality costumer service.