Ascotia Off Queen

The room was very standard, good location and view. However the hotel receptionists were not very friendly and did not acknowledge us when we would come in and out. The car park was very disappointing. This is due to the poor car park design and tight space. The hotels car park displayed serval safety and design issues: • Parking bays that are too narrow for safe entry or exit. • Poles and walls positioned too close to vehicle boundaries. • No reflective tape, padding, or bollards in high-risk areas. • No mirrors, warning signs, or directional markings to guide drivers safely (having a mirror would be beneficial since it’s one way). • Lack of adequate visibility or lighting for tight or obstructed spaces. As a paying guest ( 35$ a day at the time), we should expect that the car park is safe and has reasonable space to move in and out of the car park without feeling worried. Especially when the car park has other cars parked, it can be even harder to manoeuvre the car. Overall, I would not recommend this hotel mainly for the carpark and staff.

⚠️ Before you book this hotel, read this. It may save you a ruined trip. 😡 One person can destroy an entire hotel experience and this place is proof. I drove 1000km to check in, exhausted, only to be greeted by a receptionist (Saurabh — older Indian guy) with attitude, commands, and zero sense of hospitality. I requested 3 beds, and they literally threw a mattress on the floor as 3rd bed instead. Then I was handed a “Welcome Letter”… which was actually a full page of RULES. 🤦‍♂️ Call it letter of Rules! Oh, and if you brought a vehicle? Be ready to pay $35 NZD per night just to park in a very tiny slot. 🚗💸 (there are nearby car parks under 15nz - I only got to know later) This is my second stay, and definitely my last. The receptionist didn’t smile, never greeted properly, and raised his voice when I asked basic questions. He was more interested in watching the CCTV monitors than looking at guests. 😒 Hotels don’t need fancy décor to earn loyalty just basic respect. Sadly, this place has forgotten that.

⭐ 1/5 — Would Not Recommend I had a really disappointing stay at Ascotia on Queen. From the start, they mucked up our parking even though I had written confirmation. Parking was meant to be $35 per day for 3 days, but they hadn’t actually booked it. They did give us one night free, but we still had to find parking elsewhere for a night—on the opposite side of Queen St, and even that was cheaper at $26. When we first walked in, the reception area smelled strongly of curry, which wasn’t a great first impression. Our room on the second floor was tiny, and the bathroom was not clean at all—there was mould all through the shower. Housekeeping even forgot to make our beds and didn’t replenish the toilet paper. On our second night, the entire second floor reeked of weed. Someone had clearly smoked out a room because it was honestly overwhelming. The beds were uncomfortable, and the duvets had yellow stains on them. To top it off, when I used the stairwell on our last night, someone had vomited everywhere. The only positive was the location, but overall this place was far from great. I wouldn’t recommend staying here. Definitely look elsewhere.

The hotel is located in the heart of Auckland City, in a quiet area. It is clean and provides personal hygiene amenities. The staff are helpful and accommodating. Rooms located at the back of the hotel offer a beautiful view of the Sky Tower. Parking is available at approximately $35 per night. There is also an elevator. What bothered me was the ventilation in the bathroom — the air coming from it was strong and cold, which was uncomfortable when taking a shower. Additionally, the internet allowance was very limited. During my three-night stay, I only received 10 GB in total — 5 GB per day — which meant there was no internet access on the third night. Although I didn’t actually use the full 10 GB, as I was out most of the day and only used the internet for less than 10 minutes each night before sleeping, I still ran out of data. I would kindly suggest offering guests a larger internet allowance for a more comfortable stay.

Worst experience ever in my life. Rooms have no Air Conditioning and they don’t even tell you. They put water in hand wash instead of topping up with liquid. Doors are broken and rooms stinks. Staff also have no ideas what sort of rooms are they selling to customers. Management is big zero NOT WORTH OF MONEY STAYING THERE. IF ANYONE WANT TO HAVE A GOOD EXPERIENCE ON HOLIDAYS PLEASE STAY AWAY FROM THIS DOGGY HOTEL.

Ascotia is in an excellent location that allows you to access the heart of Auckland. A bit of a hill to get back to the hotel, but not too bad. There was not much selection on the menu for food at the restaurant. You must pay for parking and the parking spots are really tight and hard to maneuver around and make sure to call up and pre book parking as I forgot to before staying and they didn’t have any available parking spots. We didn’t have the best view from our hotel room but that’s okay. Bed was very comfy and the service was really good. Overall me and my mum enjoyed our stay but probably won’t come stay here again

I’ve booked a stay with Ascotia now several times previously and my experience staying with them was always very positive, their rooms are nice and always cleaned immaculately. Considering the price they are an extremely affordable option and my go to if ever I’m needing a hotel room in the CBD. They are conveniently located within a short walking distance to many ammenities. Short walking distance from both Queen street area as well as Kroad area. If anybody is seeking an affordable option for accommodation they would always be my first recommendation! ☺️

My second visit to this very convenient location. Super easy and friendly check-in and out. Good wi-fi and a small tv with free-to-air channels. Quite a bit of street noise, as expected, with it being at the top-end of Queen Street. Sadly, the loud staff conversations in the corridor right outside our door should not have been expected. There is the usual basic hot beverage selection, plus UHT milk, 2 good sized cups and 2 glasses, but absolutely no cutlery or even teaspoons! Fresh sheets, comfortable twin beds, as requested, and a perfectly adequate shower. The city and it's attractions are right at the bottom of the lift, so we could walk to dinner and entertainment. Have stayed before and will stay again.

The smallest hotel I've ever lived in. Queen Room with double bed is very smaller, unable to find a place to unpack my luggage. The location is great, near to skybus station, just cross the street and that's it. Nearby can find many shops and restaurant. After placing this booking I found many other better choices with this price. Would not recommend cuz rooms are way too small and narrow

I recently stayed here for 3 nights. On the second morning, I noticed mould growing in the bathroom. I alerted hotel staff about this and asked them to call me with the plan of action, stating I would like a room change. When I returned, the person at the front desk had no idea of the situation. I returned to my room to find my bed had been made and some cleaning chemicals had been left, but the mould had not been touched. I returned to the front counter and was told to speak to the manager in the morning when I checked out. When I checked out I was informed the manager didn't work weekends. I have repeatedly tried to get in touch with the manager to sort this out and they refuse to return my calls. There was also another person complaining about water leaks, I highly recommend not staying here for your own health and safety if you can avoid it. These people have no interest in maintaining a healthy space for guests.

I wish I'd read the other Yelp reviews or had done some further research or review reading on other websites before I decided to stay here. What can I say? Their website suggests that the hotel has 'recently been renovated' I call BS on this one considering I stayed in two separate rooms over my four night stay and both of them had rotting wood around the windows and shoddy workmanship (nails that hadn't been nailed in properly, shower doors that didn't close). Upon my arrival I was told I'd need to pay an additional $25 parking although I was told by my travel agent that it was included - according to Expedia. Ok in the hotel staff's defense this wasn't their doing; I pay my $100 and was given a spot around the corner that I'm convinced wouldn't even fit a bicycle. My Suzuki swift barely fit and there was no way other cars would be able to maneuver around my car. When I told the person at the desk she seemed annoyed at me but gave me a different spot.... in which was taken by another car a few days later to which the same staff member told me that "spaces weren't permanently allocated" so I'm not sure what I paid for?! The room I was originally given was directly outside a construction site next door - again I understand this isn't the fault of the hotel that construction was occurring next door but to give a room eye level with construction workers when there are other spare rooms available seems strange to me. The lighter side of this some of the builders were pretty good looking. But at 7.45am opening my blinds and making eye contact with a random wasn't the best way to wake up on a Monday morning. When I asked for a room change a different staff member seemed annoyed I'd even ask, like she couldn't understand why I wouldn't want to be in that room with a lit up crane right outside my window - however my request was granted... Woo hoo no AirBnB change for me. As mentioned already the rooms were gross, old and could use some new curtains, carpet & furniture... there were stains on the curtains they looked like they hadn't been cleaned in forever and they didn't work properly (the second room I was in the curtain line was completely busted which made opening and closing them a hassle). The shower door also didn't close properly and anytime I shut the door it would BANG glass against glass, I'm glad it didn't break. You can also hear everything that is going on in the hallway or your neighboring room so the walls are obviously very thin too. My smoke alarm in the room also went off due to shower steam and when I called reception to ask wtf was going on my call went un-answered and when I walked downstairs to ask what was going on the person at the desk had no idea a smoke alarm had even been set off and asked me to "open my window" a little concerning if there was an actual fire. Ok so the one good thing about this place - location! It's literally a 3 minute walk into the centre of Auckland. It's perfect for someone who wants easy access into the city centre and for public transport options. It's also a 5 minute drive to trendy Ponsonby which is great too.

I wish i could have the option of giving no stars. $25 per night parking, in tiny little parks, that you cant fit in, if they park you underneath, be prepared for a 100 point turn, and some nice dings in your car. No air conditioning, which on a hot january night, its almost unbearable to sleep. So you have to sleep with your windows open, if you can even call it open, they dont go very far, and because its next to student lodging, all you hear is kids partying. If its not them, its the tow truck that hangs around towing cars. Staff can be quite rude, the hot breakfast is cold. The place is very run down, with stains all over the floor and curtains. The desk fan they give you barely work The only good thing i found, the bed was comfy, was close to town, and the chowon restaurant across the road is delicious!!! DO NOT STAY HERE

1st time stay in a hotel which doesn't provide toothpaste and toothbrush. This is small manner, but they only offer 1G wifi per day. Lot of curry smell though....

This is the worst hotel I have ever stayed in. There was a large concrete wall cutting throu the middle of the room and tiny car park spots. Really awful.

Well don't be deceived by the photos. Small dated rooms. The whole hotel needs a make over. Look somewhere else