Ascott IFC Guangzhou

Excellent apart hotel in a very centre of downtown. Good breakfast, especially perfect for families, front desk service is above expectations - they helped us to book a taxi to airport to make it cheaper. Overall i highly recommend this hotel either for short and longterm stay. Oh theres a deposit required upon check in.

The room is spacious for a family to stay and location is great for tourists! MacDonald and restaurants downstairs. Down side I want to highlight are I got bitten by some insects when I resting on sofa and the staff in the breakfast venue are not that responsible enough. Overall 7/10

1. Rooms are very spacious2. Very clean 3. Staff are really nice 4. Very convenient location 5. Amenities are very good ( actually usable shaver and toothpaste)6. Swimming pool was ok, 21M length. Would be better if it was 25M.7. Gym was a bit small, but everything needed was avail.8. Spectacular view.Will stay here again next time. Nothing much to complain about.

Very satisfied with our stay at Ascott!! Thank you for the kind upgrade & the baby cot provided! The towels were really soft & clean (not overused like some hotels). The amenities are very clean as well with kettle, washer dryer. Location wise is ok since we didi everywhere

I am writing to express my serious dissatisfaction with the unacceptable service I received during my stay, specifically regarding the handling of my Taobao parcels.Before booking, I explicitly emailed the hotel to confirm whether parcels could be accepted. Your front desk assured me that the hotel “can accept all parcels,” and I made my reservation based on that information.However, what happened upon my arrival was the complete opposite of what was promised.When I approached the front desk—Ocean and his male colleague (curly hair with glasses)—both were unhelpful, dismissive, and provided zero meaningful guidance. Instead of assisting, Ocean suggested a paid service that would cost almost 600 RMB just to collect my parcels. This was not only unreasonable but also felt like I was being pushed into an unnecessary expense due to staff incompetence.The next morning at 9am, I spoke to Flavia, who was the only staff member who showed any professionalism. She immediately acknowledged that there may have been a misunderstanding and personally helped contact the delivery company to arrange for my parcels to be sent to the hotel. Her initiative was appreciated.Unfortunately, what followed was a complete failure in communication and service. When I returned in the evening and asked again, Ocean attended to me. His attitude was unfriendly, careless, and dismissive—exactly the same as before. He kept repeating the same superficial line: “If anything was delivered, it would be sent to your room,” yet there were no updates, no follow-up from anyone, and no effort made to actually check or communicate anything.The lack of accountability and basic customer service from the two male front desk staff was astonishingly unprofessional and created unnecessary frustration throughout my stay. Their behavior reflects extremely poorly on the hotel.I want to make it clear that Flavia is the ONLY staff member who made any effort to help. Her professionalism stands in stark contrast to her colleagues, and she deserves recognition.I expect this matter to be taken seriously, as the service I received was far below what any guest should tolerate.

Booked the same hotel for 2nd half of our trip and equally satisfied with the 3 bed room & amenities. The canton tower view was really good! The bathrooms & kitchens were also well equipped.

Property is a convenient location with easy access to the metro station (Zhujiang New Town)Short walk to the Huacheng Square which offers a great view of the Canton TowerWith regards to the accommodation, certainly very spacious for our 2 bedroom apartment. Apartment is clean and comfortable although I do think I saw the washer to be somewhat rusty and some small partsWhat could be improved would be the lightenings … current lightings are somewhat dark as I prefer brighter white lights … including bathrooms

It's our repeat visit to Ascott, 2 years in a row. Best hotel to stay when travelling with a group of friends, by choosing their 3bedroom suites. Location is great with lots of food around. Always our top choice for GZ!