Joey L.
Yelp
Overall, the food here is good but, honestly, the price you pay for it is kind of ridiculous. I live down the street and, the only time, I do come here is if they offer some sort of deal/deep discount. My normal rating for this place would be 3 stars but my last experience was terrible (hence why everybody's hearing about it).
My last experience went as follows, ordered the sandwich and walked around and waited for a few minutes. After a couple of orders that were placed AFTER me were called, I inquired if my order was ready. Not yet. Shortly after, the guy behind counter asked for my order number (which I just inquired about). I watch as he re-printed a receipt and placed it in the back, didn't think much of it then but in hindsight it was clear something we amiss.
I waited a few more minutes and noticed a couple of sandwiches were made but the person prepping the order(s) was also manning the cash register so, 5 people walk in and he proceeds to take all the orders while full prepped food was piling up behind the counter that just needs to be packaged. Mind you, there was about 4-5 people waiting for orders before the other ~5 people had placed their order). After about 20 minutes after ordering and when it was clear the cashier was planning on taking all orders before addressing the pile of ready to go orders, I interrupted the guy mid order to ask about my food. I noticed there are 2 sandwiches ready to go and all I have is one sandwich. The cashier tells me, "your order is coming right up" and points to the line where food is being prepped (again, there's already food ready to go including a couple of already wrapped sandwiches. Finally, somebody else decided to help the guy and, again, instead of grabbing a sandwich that was has been sitting there for 5-7 minutes now, he wraps the one the line cook just finished (again, I placed an order 20 minutes ago and a few people got their orders placed and received food after mine). Yes, mistakes happen but to top it off, the sandwich was, somehow soggy and the vegetables were on it were wilted. If my sandwich was like that, imagine the other sandwiches that were sitting around for 5-10 minutes.
Idk if they were short staffed or if somebody was on break if so, this place was clearly mis-managed as this was still during the lunch hour. I honestly felt like I could've gone down to OCK and gotten a meal within the same amount of time as it took to prepare an overpriced sandwich.