Kay H.
Yelp
We used Astoria bakery for my bridal shower back in June. My mom placed the order, and it was supposed to be 2 letters (Our initials) With a heart in between. The letters were supposed to be vanilla with strawberry filling and fresh strawberries. The tops were supposed to be white, with white flowers/candies. The heart was supposed to be chocolate, with chocolate fudge in the middle. The top frosting was supposed to be pink (not strawberry, just the color pink) with pink flowers/candies. Astoria bakery sent a confirmation email to make sure it was correct, which it was. See Below.
Come my shower, it was all wrong. All 3 cakes had white frosting and white flowers/candies on top, making it all blur together. However, they did add green and yellow macaroons even though toppings were supposed to be white or pink. The Chocolate heart cake did not have chocolate fudge, but instead strawberry cream. The chocolate fudge was not anywhere instead, just missing. Unfortunately the combination of chocolate cake and artificial strawberry frosting was not good at all, and it was barely touched.
My issue is that after the shower, my mom (the one who paid for the cake) emailed the owner to let the her that mistakes had been made. We were not looking for a refund, compensation, or anything in return- just an acknowledgment. She completely ignored the email and never responded, which is incredibly rude and unprofessional. We spent over $300 on a cake that was not correct, for an important wedding event, and were not only disappointed with the cake, but with the customer service that followed their mistake. We will not be wasting our money here again.