Melissa Z.
Yelp
This deserves ZERO STARS. Upon arrival the restaurant looked nice. Appears they had a speed dating set up though with tables smashed side by side.
. We were seated in a half empty restaurant upon our reservation time and looked at the empty booths we were surrounded by and my partner asked the hostess if we could please have a booth. I have a medical condition which makes it difficult for me to sit in hard wooden chairs. We were told "sorry, we are seating in order of reservations" and she walked off. We looked at each other confused as this made no sense. We went ahead and sat down.
We were greeted by our server who asked for the name the reservation was under and confirmed our dinner choices. We were then given what was considered a cheese board? We looked at one another confused. The board had 4 grapes, three slices of what looked EXACTLY like store bought Cheesecake Factory brown bread with the oats on top, ONE triscuit, a small thumb of orange marmalade, 2 small thumb size cheese squares, a smear of two soft goat cheese, and 2 slices of another cheese, one orange slice. What exactly were we supposed to eat the cheese on? It was the WEIRDEST attempt at a cheese board we've ever seen. An Aldi version if that. Concerned this was how we were starting the meal they were charging $75 per person for.. it was too late to turn back. It was served with a swallow of a white wine blend that was decent.
Tables started being sat next to and around us while we talked and drank our waters. We then started seeing dinner plates being brought out to the tables on the left of us... then the tables on the right. Then the tables behind us... we continued to watch the people around us eat while we watched our server take them more food, refill their drinks, bring them wine, and we continued to wait. 30 minutes passed and we still had no food and everyone around us was getting their empty dinner plates taken away.
I stopped the runner delivering dessert now next to us, and mind you, the tables were 18" from one another in a row in the center of the room. Not far where we could easily have been forgotten. I let her know we were there before every table around us they were now serving dessert to and we still had no dinner.
A few minutes later our entrees came out. 43 minutes after ordering. 43 minutes. While everyone else with the 8pm reservation was being served dessert.
My chicken was good, but the mashed potatoes tasted like Idahoan box potatoes. Zero fluff, zero flavor. Awful. So bad I didn't eat them.
The shrimp and andouille sausage with polenta meal: sausage was delicious but not because it was seasoned well, just because the ingredients of the actual sausage had flavor. The shrimp was unseasoned and flavorless. The cheese polenta the same. Bland. No flavor at all. Terrible. We ate the proteins and moved along. We pushed out dishes to the center to show we were done and our glasses were empty. We watched our server again repeatedly pass us, fill other tables water glasses, bring them more wine, deliver dessert. He looked right at us multiple times, never checked on us or offered refills. Never addressed our meals coming out so late. Never anything. Again we had someone else removed our plates we had stacked in the center as our server continued to walk back and forth in front of our table.
I stopped another food runner and asked about dessert which I already didn't want at this point and just wanted to leave. Again our server delivered more things around our table and we waited 10 more minutes as people were now leaving who came in after us.
Finally dessert and Prosecco came. The strawberry tree leches style dessert was very good. The best part of the meal. It still could absolutely not redeem the $75 per plate of terrible food and drinks and service we had. We planned to give out tip to the food runner who was the only one who did anything to take care of us, and were then delivered a bill which had the gratuity built in. Absolutely horrible idea. Party of 2 and left ZERO accountability for the server to actually do his job. Worst service ever and worst food to top it off! Insulting.
We have no idea why we were not treated the way the rest of the customer base was, but know for a fact we will NEVER return to this establishment. To plan and prepare for a holiday dinner like this and find it acceptable to serve the things they did, starting with what they called a "cheese plate" was a punch in the face. And an absolute punch in the pocket book. We were robbed.
Feel free to look at any reviews of mine. I've never been compelled to leave this kind of review. Between the worst service we have ever had, and terrible low quality non seasoned food, never again.