Lucinda Bowman
Google
I hired Tuck Putnam to do a few repairs on my Toyota Winnebago on May 13, 2021 including removing a 15 amp extension cord and installing a 30 amp cord. Unfortunately, he neglected to switch out the 15 amp main breaker to a 35 amp breaker so when I plugged into shore power and turned on my air conditioner while on a trip in July, the converter started smoking and caught fire which was really scary!! I had two children in the RV with me who were terrified as was I.
I had another RV repair person assess the converter and the 15 amp main burned all AC connection wires and the two breakers (main and 20 amp). I reviewed the invoice Tuck made no mention of looking at or upgrading the breakers to accommodate the 30 amp cord he installed so it put me in jeopardy and I was forced to pay for all new wiring, all new breakers and a new converter.
I emailed Tuck two times to let him know what happened along with photos of the fire damage but he never responded. I requested a refund to cover the expenses it cost my to repair the fire damage. I find it deeply upsetting and highly unprofessional that he never responded to my emails. I would not recommend At Your Door RV Service ever!!!!