Atelier

I recently moved here, and words are not enough to describe my experience. I was already very familiar with Atelier Apartments from touring with clients, creating content, and visiting for myself, and I have always had great experiences. Eric, the leasing agent has consistently been incredibly helpful and truly goes above and beyond. He made the entire process seamless, communicated clearly, and assisted me at every stage. During my first few weeks after moving in, the concierge, Angel, was also extremely helpful, always available to answer questions and guide us throughout the building. My apartment has a beautiful view, which I absolutely love. The building also has a small on site market that I find very convenient. The location is perfect, with easy access to many great restaurants. The building itself is very quiet, and I have not experienced any disruptive or concerning noise. The residents are friendly and welcoming, and I have already made a new friend. Overall, 10 out of 10. If you are considering moving here, I highly recommend it 😊

I recently moved here with my daughter. This has been her dream apartment, and I can now see why. It is a beautiful place and we feel very safe. We worked with Eric during our application process, and he was extremely communicative, patient, and helpful. He truly represents the management well, which was one of the key factors in our decision. Thank you again, Eric. You went above and beyond in assisting us. Our apartment is very spacious and has a beautiful view. The building is conveniently located near many great restaurants. The residents are friendly and welcoming. If you are considering moving here, I highly recommend it.

We’ve truly loved living here. The location is perfect, central and close to the highway, and the views and amenities are top-notch. What really makes this place stand out is the management team, especially Rosa. She’s been incredibly helpful. Maintenance requests are easy to submit through the app, and the building is always clean and well cared for. It’s been a great experience over the past 13 months.

I looked at almost every apartment in downtown, and this one is definitely one of the best. The amenities are top tier , and the whole team concierge & leasing office are super nice and welcoming. I need to especially thank Erick ! He made the entire process easy and calm He was always there when I called answered all my questions and noticed every little detail I'm really happy with my new home highly recommended

The building is well located in the Arts district with easy access to highways. Good for young professionals and empty nesters. They host socials for residents to get to know each others. Parking is included. Look for Eric Sandoval from the Leasing office. He is friendly, responsive and extremely competent, making local & international move easy. Concierge managers are friendly as well. Elevators can be slow. Safety in the area - have to be careful from what I hear- especially after dark. If being able to walk around anytime is a factor, maybe look at other areas.

I’ve been living at Atelier Dallas for over 10 months now, and I can honestly say it’s one of the best high-rise buildings in Dallas. From day one, Erick made my apartment search so easy. He really listened to what I wanted and helped me find a home that checked every box. Since moving in, Tatianna and Desiree have done an incredible job managing the property and Rosa is always so helpful. They’re responsive, professional, and genuinely care about the residents!! Every maintenance request I’ve submitted has been resolved quickly, the concierge team is top-tier( friendly, attentive, and always willing to go the extra mile). I also feel completely safe here, which is a huge plus when living downtown. The amenities are beautiful, the building is always clean, and the location can’t be beat you’re right in the middle of everything, but it still feels peaceful when you come home. Atelier really sets the standard for luxury living in Dallas. It’s been such a great experience, and I plan to stay for a long time!

Rosa was amazing to work with! She went above and beyond to make the leasing process smooth and stress free. From the moment I walked in, she was friendly, knowledgeable, and genuinely cared about finding the perfect apartment for me. She answered all my questions, stayed in touch throughout, and made sure everything went perfectly. I’ve worked with a lot of leasing agents, and Rosa truly stands out. She is professional, personable, and great at what she does. Highly recommend asking for her if you’re looking for a place!

We did a self tour at Atilier and met their incredible leasing agent Rosa in the process. Although we didn’t have an appointment with her, she took the time to answer all of our questions, comped our parking so we could extend our visit, made accommodation for us to tour a couple more available units I found and was so was transparent with fees, rates, specials, etc. She’s knowledgeable but not pushy, quick to respond and very easy to work with. I was blown away by the arts district as a whole. The architecture and access to museums is unmatched. The amenity floor is a dream as well as the art gallery in the lobby. Atilier has picturesque city views with a relaxed pace and sense of community that keeps it grounded and peaceful. My husband and I have been looking to move to Dallas and this is exactly what we’ve been looking for. After a year of searching, I felt right at home.

The entire staff at Atelier is warm, friendly, and welcoming. Attentive to concerns in timely manner. Very luxurious and inviting apartment community! Best luxury apartment in Downtown Dallas!

Noisy, elevators constantly broken, incompetent management. 100% regret signing a lease and look forward to moving out. Lately we've only had 1 elevator for a 40 story building, that means waiting 20min to get to your car.

Love it here, great views, great people, clean and spotless . Of course you get the usual elevators not working but there's 5 total so you're fine maybe a good 1-2 min max wait if it's a busy day. Been living here for almost 3 months and I enjoy everything about it. Great area, especially if you have a dog !! They have a dog bathing area with great equipment, a dog park at the corner and including Klyde Warren park. The kitchen is to die for I love it!

I stayed with my fiancé when she lived at another high rise downtown, but we chose to move here after her lease ended because of the premier location -- only to experience such poor, undertrained, and, frankly, condescending management that we regret our choice every single day. I've only been here for two months, but the experience gets worse each day. Their on-the-ground staff's improper and unprofessional communication, and even the demeaning attitude, were never rectified by upper management, despite my repeated attempts to escalate the issue and have the situation resolved amicably. All feedback we've given has been completely disregarded by upper management. On top of that, management has yet to do anything effective after months of multitudinous car burglaries. I no longer feel safe parking or walking around my own home, especially when management (the property manager, at that) responds with a shrug to reports of break-ins. NO ONE deserves to be treated like this or experience such poor service, especially when they are paying through their nose for the property. The management we are dealing with is Mary Mathews. ZRS Management, do something about this!

First no one answers the phone or email request for leasing. I had to call 10 times before someone finally called back to schedule a tour. Rosa called and scheduled me at 1:30pm on Saturday. She also told me not to pay for parking since they would validate it inside. I get there at 1:15, and the front desk tells me my appointment is at 2pm. Which is wrong and also messes up my other tours for the day. So I walk back my car and have a $50 dollar ticket on it. Mind you this is 5 minutes into arrival. They don't have a water for me at the front desk. Finally at 2:05 Rosa brings me up. She tells me everybody gets a ticket and then shows me how to use a parking code. Wouldn't it have been simpler to tell me this on the phone instead of stressing me out. I have to rush to look at the one unit I really liked. The unit was nice. Actually may have considered it more, but the whole experience of this hour was so bad that I would never stay there. Rosa was not sorry and seemed like she didn't care at all. For a place I'm about to shell out 5k a month, step your customer service up. Even the front desk was not good. I mean you see an upset potential future resident and I ask for water, you to find some water. If that's your concierge, save yourself the salary and just get a automated kiosk at the front.

Worst leasing team ever no communication what so ever including John their manager who couldn't even take 5 minutes of his time to speak with me over the terrible service I was provided by Melinda all lies and going back and forth for two weeks (I have her emails to prove!!) they simply just can't get to the bottom of something and say YES OR NO and that's it but no they kept wasting my time, honestly if I couldn't afford this apartment I wouldn't even be applying or try to live here then ruin my credit by breaking the lease ? but yet they made it seem as if I would and couldn't afford it ?? Like common now who signs a lease on something they know they can't afford?? Because that's how they tried to treat me if I'm being honest!! Already spoke to my bank about the transactions as well that Mrs Melinda said she would waive then they turn around and said only one of them would be like NO that's not what I was told so now I will let my bank handle it. This property is just not professional at all after reading even the reviews in google I'm not shocked about the negativity. This property needs to "Step up their game" your dealing with people who are making 3X THE RENT to live at these apartments treat them with respect and professionally!!!

I have stayed at some of the nicest places in Dallas and always wait towards the end of my lease to write a review. Let's face it, what seems great at first, may actually backfire later on. My reviews are always straight to the point and I tell it like it is. I have nothing bad to say about the Atelier. They have the nicest floor plans, very modern and spacious designs. The views are spectacular, service is impecable, and in my opinion, the best and safest location in Dallas, especially if you have dogs. Desiree has taken care of me for months now, and honestly gets back to me as soon as I press send lol. Morgan is absolutely spectacular, patient and truly gets things done when needed. Management has always been a big issue no matter where I signed a lease, but it's different at the Atelier. The management are very kind and know you by name. Concierge is absolutely wonderful and the area is extremely safe and just a block from nice restaurants and bars. They have friendly get togethers with food and drinks once or twice a month which makes it easier to get to know the people that live around you. I've never had an issue since I've been here, quite rare lol. If it wasn't for job relocation, I would definetly renew. The move out was very smooth as well. Desiree and Morgan are the best agents I have ever had the pleasure of working with. Highly recommend the Atelier! -Ali

I visited this property as a guest. The property is very clean and the amenities are as modern and luxurious as one would expect. However, multiple members of faculty demonstrated less than pleasant behavior. From the moment I walked in I was not welcomed with a warm pleasant greeting. Instead, the concierge demanded to know who I was seeing and their unit number. As he proceeded to peck at his keyboard, another gentleman walked into the lobby and the concierge demanded the same information. No sooner the gentleman gave his reply the concierge told him to stand and wait as he continued attacking his keyboard. Another guest/resident walked by and asked to use one of the luggage trolleys. Again, the concierge instantly demanded her unit number and who she was there to see. As the concierge 'escorted' me to the elevator, what appeared to be a new resident was struggling at the entrance with a dolly loaded with bins. The bins tipped over spilling various contents on the floor. I mentioned aloud "someone should help him" when the concierge seemed fully prepared to walk past the man. To my dismay and disgust, the concierge did just that. I stopped and helped the man with his belongings while the concierge rushed to the elevator in apparent efforts to shoo me out of the lobby. I did not care. I made him wait while I proceeded to do his job for him. The night went on, I proceeded to the 11th floor to attend the event I had been invited to. I watched throughout the evening as every guest in attendance was escorted by a member of staff to the 11th floor. The reason I say this is to solidify, there was no way any of us could have 'snuck in.' The night carried on, we made good use of the poker table and the amenities in the club room/area. Later, quite a few of the guests decided to go to the pool for photo ops and various things. We had music and cigars. Two things we apparently weren't suppose to have outside. The way we were informed of this was by a woman quite literally sticking her head out the window of her apartment above the 11th floor and shouting it to us while also proclaiming she was the manager. When my host proceeded to converse with her, the woman resumed howling like a banshee, questioning if my host even lived on the property. When my host confirmed her residence the 'howling banshee's demanded her unit number....WTF!!! My entire experience there as a guest, I felt like I had to defend my right to be there. After seeing the residents apparently have to do the same, I can say with certainty - I wouldn't let the flea that bit my dog's ass live here. Their faculty needs to attend SEVERAL workshops regarding how to properly treat their patrons. Their soft skills are detestable and they seemed more intent on running the property like Area 51 than ensuring their guests/residents were properly accommodated. For the sake of my host, I strongly hope Atelier's budget for the new fiscal year includes an appropriation towards purchasing their mgmt team some clues on how to do their jobs properly.