Marcel W.
Google
Two stars. And I do not give two stars lightly. I genuinely wanted this to be a strong experience.
We visited with a group and had high expectations given the pricing and the immersive concept being promoted.
First, the positive part:
The food was good. Solid four stars. Some dishes, especially the fish in brioche, were very well executed. However, overall there was no truly memorable or surprising element that would elevate the evening into something exceptional.
That said, this is clearly not an experience designed for guests who are accustomed to Michelin star level dining. The overall precision, depth of execution and refinement simply do not reach that standard.
So why only two stars overall?
Because one star is deducted for the pricing policy, and one star is deducted for the service.
First, the pricing policy for groups.
Menus are charged at a higher rate when you come as a group compared to individual guests. You effectively pay more simply because you are a group, yet there is no added flexibility or added value in return. On the contrary, the cancellation conditions are extremely rigid. When two guests had to cancel at short notice, we were told that all dishes had already been prepared, while wines had not even been opened. At this price level, one would expect at least some degree of flexibility or at least a symbolic commercial gesture.
In addition, as several guests also remarked, the quantities in the wine pairing were extremely small in relation to the price charged. The pours felt noticeably restrained, which further reinforced the impression that value and pricing were not fully aligned.
Second, and more importantly, the service.
On several occasions, staff were unable to accurately explain whether dishes were raw or cooked. In one case, we were explicitly told that the meat was cooked, only to be informed later that it was in fact raw. A similar situation occurred with a fish course. This should simply not happen. At this level, the service team must know the menu perfectly.
There were also noticeable inconsistencies in portion sizes between guests at the same table, wine glasses arriving after plates had already been served, water bottles left empty without being refilled, and plates cleared while some guests were still eating. These are details, but at this price point, details are precisely what define the overall experience.
The concept itself is interesting. The projections are well produced, but feel more documentary than truly artistic or singular. A more developed introduction and stronger contextualization by the service team would enhance the immersive dimension.
In summary: good food, an ambitious concept, but service execution and pricing structure do not align with the level of ambition being presented. One star is deducted for the pricing policy, and one star is deducted for the service shortcomings. An experience worth trying once, but not one I would currently recommend with confidence to discerning guests.