Atlanta Bicycle Barn

It's so nice to see this building preserved for bike rentals, right off the Beltline trail. To see Atlanta by bike, visit our guide at Bikabout.

Extremely poor service and zero communication from the Bike Barn. I dropped my e-bike off with a flat tire and asked for an annual tune up, brake check, and chain replacement as my chain had been skipping. I was not given a timeline and had to follow up with them on a weekly basis as no communication was ever made on their end to let me know where my service stood. One evening, I happened to be walking by the shop and stopped in to get an update. Isaiah, the mechanic, told me that he may be able to get to my bike in the next day or so if "other projects didn't come in". Another week went by with no communication. As a month had passed, I called again to be told that they were still waiting on a tube to fix my back tire. Isaiah was rude on the phone and seemed irritated that he had to talk to me and again gave me no timeline. As it had been several weeks with this same excuse, I walked to another bike shop out of curiosity and was able to purchase the tube I needed with no problem. I walked the tube to Bike Barn to give to them in hopes that they could make the repair and let me take my bike home as the other repairs had apparently already been done (or so I was told). When I arrived, Isaiah seemed exasperated and told me that my bike needed new tires instead of a new tube. This was never communicated to me. He then walked off mid-conversation and left the remainder to his colleague who apologized profusely on his behalf. At the end of the day, no work had been done on my bike in the month that they had it. Nothing. Brakes were still off, no chain replaced, and the back tire still flat. I couldn't believe it. I took my bike to Outback Bikes in Little Five Points and now have an expected date of completion, text updates, and actual service from several mechanics there. Do not waste your time with the Bike Barn unless you want to be without a mode of transportation for a very long time. **UPDATE** After leaving the Bike Barn and taking my bike to Outback Bikes on Friday, I was given an update from Outback regarding what my bike needed the following Tuesday. The work was completed and I got my bike back in excellent condition on Wednesday. Less than a week after dropping it off. This included a replacement tire the Bike Barn claimed hadn’t come in after four weeks. I suspect this was because it was never ordered. Don’t waste your time at the Bike Barn and head to Outback Bikes where they will actually do the work in a reasonable amount of time and for a reasonable price.

Another great experience renting a helmet and bike for beltline riding.ABB is reasonably priced, and the equipment was in great condition. We were on the road in less than 10 minutes from walking in to paying for the rentals.

Rented an e-bike here & it was my first time riding one. I cannot remember the name of the guy that helped me but he was young & had long hair. He was extremely helpful with helping me understand the benefits of an e-bike and how to use its features. I did realize that it may not be for me at the moment & he suggested trying one of the regulars next time which I will do. So glad this space is near my fav area of the Beltline so it’s easily accessible and has several options.

Synopsis: Isaiah was the only good thing about this shop. If you are not renting a bike (how they make most of their money), they really don't want anything to do with you. Terrible service, go literally anywhere else. Review: Went in the bike barn to potentially buy a new bike, with all the bells and whistles. Spoke to the associate Isaiah who tried to help me find one, but had none in stock that were my size. Kindly, he offered to order me one and said they would build and tune it for me. Great! ETA for the bike was one week, and they'd call me when it was ready. A week later I go in after not receiving the call, another associate brushes my questions off and says again they'll call when it has arrived. I go to the brand's website and put in the exact specs, ETA for the bike is 9 days. Okay, I'll give it some time. Another week passes no call, surely its ready now? I go in, and they tell me they "might have made a mistake" with ordering the bike and that it hasn't been ordered... Well surely something had to have happened because the money was gone from my account and I have a receipt. This time the President, Eric, is there, and he assures me that they'll order it right away. Mistakes happen, thats life. I give Eric my phone number and email address and ask for a confirmation code or tracking number, really anything that says the bike is on its way. Eric agrees to send it and that they typically get them within a day of placing the order. 4 days later and no confirmation or update on the bike that I paid money for 3 weeks ago. Went in again, this time I want a refund. Eric is in a bad mood. He tells me "No, you cant get a refund, the bike has already been shipped" Regardless of if it had been shipped, You already had my money for 3 weeks, I asked you to give some reassurance, you agreed, and then basically told me neither my time nor money was welcome here. On principle alone I need my refund, because now its disrespect. And bad business. Eric tells me to "Stop it," and that "If you're trying to prove something to someone, you can just go somewhere else" I tell Eric that I have no problem doing that. He takes forever getting my transaction pulled up on the computer, and while he does, some bike renters come in to drop off their rentals. Eric asks for MORE of my time to take care of the renters BEFORE completing my refund. I tell Eric that I deserve to be served just like anyone else in the store. He still proceeds to handle their rental before me. And thats the last time I, or anyone I know will ever be seen in the Atlanta Bicycle Barn.

Wonderful place - great service, very friendly, and we were quickly on the beltline within 10 minutes. Bikes are standard single speed with coaster brakes, but the service really stood out.

I enjoyed my experience here at Atlanta Bicycle Barn! They were so pleasant and I was able to get in and out with my rental to take on the Beltline trail! I also really like that parking was super convenient. I am planning a group bike ride and wanted to do a trial ride so I will definitely be back real soon!

Daniel & isaiah rock!! Give them raises , they saved my son and myself just at closing with tubes and air when tires went flat !!! Bless them !!!

Great location just off of the Beltline. Bikes were in great condition, including the kids' bikes. Made for a great afternoon!

Unfortunately this business knows nothing about customer service. Instead of learning from their mistakes, they deleted my friend's comment about the horrible service she got at this store. A "we are sorry you didn't have a good experience" would have gone a long way. They not only were so rude to her but they also lied about things they told us just the day before! Completely unprofessional!

I was delighted to rent cruiser bikes from Atlanta Bicycle Barn on my recent trip to Atlanta. You can't beat the location, which is right next to the Beltline, nestled between Krog Street and Ponce City Markets. The guy working the front desk was welcoming and offered lots of helpful tips for where to stop along the Beltline to take in the many sights, food, and beverage options that are available. The prices were reasonable and the cruiser bikes were in decent shape, and they provided helmets for free and a bike lock for $5. I was especially happy to be welcomed back by the resident bike barn cat when we returned the bikes after our 3-hour ride along the Beltline.

Great prices and amazing location! Had so much fun. The guy behind the cash register who takes your information was very nice and helpful.

Need to update hours and availability. Wasted a lot of time trying to get over there just to be told by the business owner next door that they are closed Monday and Tuesdays. They also closed earlier in the day than advertised. Will update the review when I see the new hours, would still love to give the bicycle barn a try!

Knocked on the door and a friendly fellow opened and asked how he could help, to which I gave the wheel to our stroller and said it's flat, can you fix it ? Waited outside and within minutes the inner tube was changed. Thanks for the quick service!

Perfect spot to rent a bike on the BeltLine. We rented three bikes on a Friday afternoon for about two hours and with tax and tip the bill was less than $40. Location on Sampson is less than ten minutes from downtown. Can't wait to return!

One of the best customer service businesses on the beltline! I have come here twice for additional purchases for my bike and a quick repair. The people who work here are extremely intelligent and know what they are talking about and can easily help walk you through any purchase you need. Most recently my boyfriend got in a little accident on the beltline and the brakes got messed up. I brought the bike over 1st thing in the morning and they fixed it in less than 10 minutes for us. I love seeing small businesses like this be able to thrive through the pandemic.

Impressed! This is the ideal Beltline bike rental place in every way. 1. Free parking in the parking lot (it's a bit rough getting in, and the ground is not smooth, but still, free parking is free parking) 2. Located RIGHT on the beltline. 3. GREAT rental price: $5/hr ($10 min, but that makes sense as you'll likely need 2 hrs anyway) and there's a flat rate if you need to go over. 4. Helmet included. Bikes are in pretty decent condition; I was able to find a pretty newish, clean one. For all the germaphobes out there. 5. Can pick your bike and also switch bike seats. I picked one with a cushier butt pad and was happy I did. Some of them look new. Tips: I am 5'2" and I found that the ONLY bike type that worked for me was the one in the picture. The others just don't adjust to as low as it would to place 2 feet comfortably on the ground, and without gears, I felt safer being able to have 2 feet on the ground. Some other short adults used kid bikes but I don't think that's a good way to go unless you're REALLY short, like 4 ft or under. Tip #2: There ARE ebikes, but they're $15/hr. Daniel was very friendly and helpful! We had a great biking experience.

Had a tire pop during the trek on the BeltLine & the customer service was speedy. The gentleman who assisted me was very prompt and courteous w/ tons of knowledge to pass on regarding flat tires:-)

Wonderful experience. My son purchased a Trek bike, that had to be picked up from another store. Everything was completed in the time given. Measurements we're done to ensure the correct size was purchased. A very pleasant experience!

Atlanta Bicycle Barn is GREAT if you are just looking to do a short ride on the Beltline...really reasonable prices and perfect location. But if you are looking to do a longer ride - and perhaps ride on the gravel portion of the Beltline - we'd recommend going elsewhere, due to the lack of bike choices. We ended up having to swap our bikes twice - once due to a flat tire, once due to the chain continually popping off - which was okay...the young woman in the barn was really kind. But next time we come to Atlanta, we'll go somewhere (and pay more) to get bikes with hybrid tires, gears, etc.

This was such a great deal. Okay, so you drive up, park, pay, pick a bike out, and ride. We rode from the shop to piedmont park, enjoyed a few hours at the botanical gardens, then rode to Ponce City Market for food and local dives. Afterwards we checked out the skate park and headed back to the barn. Great tour to take your out of town friends on or just a date idea for your special someone.

My go to bicycle rental place! The staff is always very friendly and despite it being a pretty popular bicycle rental, the process to secure your bike is a pretty smooth one. There is a one sheet consent form to sign that you can share with another individual if you are not riding alone. You pay upon return and the price for two hours is more than decent! Not to mention, it is perfectly located right off of the beltline. I can't wait to return soon! There's also a cooler inside with cold drinks. Perfect to end a nice bike ride. I'd highly suggest renting from this place.

I ran over something while biking on the beltline, and luckily I happened to be right around this place! It knocked my wheel around just enough to let some of the air escape, but didn't actually pop the tire. I found the Atlanta Bicycle Barn and was able to pop right in. The staff member fixed my wheel in under 10 minutes and it cost around $10 for whatever he needed to do to it. This was on a weekday morning when there was no one else in the shop, but I know the shop gets busy on the weekends.

These guys were super nice and very knowable. I went in looking for an EBike not knowing much and had superb and super friendly informed service from Daniel (I think I remembered that right!?). Also great input from Lance who seemed to get mad respect from everyone who walked in. I tried several bikes but only one was a consideration for my specific needs and legs, so I left planning to come back for it to ride more on a warmer day. Eventually, an online bike with a two year warranty won me over, but I will always appreciate and send people to these guys at on the Beltline for rentals or anything bike related. Great group, fun shop-- and the coolest bicycle tire clock ever.

This shop is right on the beltline just before you get to Krog City Market if you're coming from Ponce. The staff is friendly and not at all snooty. They went out of their way to make sure I got the right tires for my bike, steering me away from what would have been a bad choice (steel beads) for what I had in mind. Thanks! Don't expect a huge selection of parts, they are definitely a little weak in that department, but for service, tires and maybe a new bike this is where I'd go.

Service was quick fast easy and simple! Right in front of the belt line! We rode for about 3 hours. I think it was about $25 a rental. I definitely would recommend to anyone!

I can't speak to the rental side. However, I'm very disappointed in the sales department. I was told that the bike I bought could be brought back anytime for tune ups for the first year. I was told that the reason the bike was more expensive than online was because of this. Clever verbiage. ONE tune up per year. ONE. Bait and switch at it's best. When on the phone the manager was so unbelievably rude and condescending that it was clear Bike Barn's customer service stops at the door. Unfortunate that they promote people to manager with no sense of customer service. Instead of calmly explaining the misunderstanding he scoffed and said, "No we don't offer that! That's just plain common sense that we wouldn't!" AVOID.

Located near the Beltline portion near Krog Street Market (across from Ice Box). The first time I visited, the staff was very friendly. My friend was not expecting an impromptu visit to the Beltline so she was dressed in heels. We decided that it would be more comfortable for her to explore the area on a bike. Unfortunately, she does not know how to bike. Unfortunately, the multi-seater bikes were not available. Unfortunately, no bikes came with training wheels. My friend is also not very tall and I think the last option (children's bikes) unfortunately were also not available. Through all this, the staff was patient and courteous even though we ended up not coming here. Fast forward to a week later. I finally got a chance to drop by. Again, FRIENDLY staff! Oh my, the experience on the Beltline and at Piedmont Park is magnified on a bike on a rare sunny day (these days). I highly recommend renting one. Perhaps bring a comfortable back pack or a basket for the bike (none were available there). You may want to stuff water and snacks in these packs/baskets. Warning. When you're wanting to explore the Beltline on a day with nice weather, other people may be thinking the same. It was a bit challenging navigating between crowds of pedestrians, bikers, children, dogs, and strollers. I had to use the bell more than once to alert people I was coming. $5/hour (2 hours minimum.. and it did take 2-3 hours). $20/day.

I haven't ridden a bike in so many years but the kid in me wanted to ride it! I've heard from my friends about renting bikes at Atlanta Beltline Bicycle. I was super excited. It is cheap overall. $10/hr, yes! You just have to fill out an easy paperwork, sign, and return bike back, pay later. Honestly, I was happy the bikes were coaster, old school cause that's how I remember riding them back in the days. Because I went on a colder day, got back in the two-hours time frame. Paying for the rental was quicker than picking it up. I would definitely come back and do it again, when the weather is better. Gotta get my bike game speed on! 2017 Review #17

A few months ago I had great service. Inexpensive to do a quick overhaul . Now I'm not sure if they are still open.

It's very simple, you go in and sign a waiver, pick out your bike, and boom! It's $10/hr. Not too shabby! Pros: They're at the perfect spot for the rentals -- next to the beltline! You could be cruising for hours if you really wanted to explore. One way takes you towards Piedmont Park and the other will take you near Ponce City Market. Cons: Their bikes, at least from the selection we had, are not great for short people. I'm standing at 4'11" and it was a pain anytime we'd have to stop because I'd have to brake and stumble over to try and get my feet down. They also don't have any hand brakes. Overall: I'd definitely rent a bike from them again if I didn't have my own with me and hopefully sometime during the weekday instead of the weekend. We went on a Saturday and the beltline was swarming with people which made it difficult to get around at points with people spread out across the entire path.

I was pleased with the whole process. Self parking was available even though we took a Uber from Downtown. It was pretty straightforward, fill out the paperwork and select your bike after you pay. I paid for 2hrs at $5 per hr. The Beltline is directly behind the Atlanta Bicycle Barn making it an ideal spot to rent a bike to ride the trail. It was a very nice and informative young lady washing down the bikes as they were returned getting them prepared for the next person which was a plus. Go early because when we returned our bikes around 4pm ppl we waiting on bikes to be returned as wasn't the case a couple of hrs earlier when we rented ours.

If you are looking for a basic bike rental to pedal your happy self up and down the belt line, this is your place. Not only is the service fast and friendly, it is CHEAP. There are a lot of ridiculous reviews on this page around the quality of bikes or the fact they might run out of them so here is some advice: 1. These are standard bicycles. If you are looking to rent a 6 speed turbo bike, look elsewhere. 2. Though the hanger looks large, they do not have an unlimited underground supply of bicycles for every soul in Atlanta on the first nice Saturday of spring. If it is a peak time, get here early. End of rant. :) Happy cycling!

Super friendly employees. I wanted to rent a bike for a couple of hours. My brother wanted to take me on the Beltline Trail. The mountain bike was really cheap for only $15.00 and needed to bring it back by 6:00 P.M. I am really short so I needed a small bike, which they had. Besides the great service we received, I was impressed with the selections of bicycles for sale. I was amazed by how this place was decorated. It looked like an antique store. I couldn't help myself but to take mass pictures. A great bicycle shop to buy and rent. My brother has purchased a bike from here and has nothing but praise for this place. Pricing reasonable. Nice experience and will return.

Update from my initial review almost 2 years ago : Nothing has changed and Atlanta Beltline Bicycle continues to have superb business ethics and service all the way around. I recently had a blowout in Piedmont Park on one of the 3 tires of my trike due to riding the heck out of it. (I thought it was just a valve issue) This mishap happened after closing hours of ABB but I was fortunate enough to catch Tim on the phone and he suggested that I just lock it outside the shop and I would return the next morning to get my trike issue(s) underway. Well, it turned out that my tire tread was worn bare on all 3 tires, along with one blown out/ destroyed tube and a loose chain in need of replacement as well. These guys are all about safety and couldn't be more fair. Due to my uncommon chain, Tim had to order it and then in less than a week I was back on the Beltline. Riding my trike along with my pup in the back basket is seriously what I look forward to each and every day as long as my job & weather permits. I ride from Reynoldstown to Piedmont Dog Park and sometimes twice a day. And I always look forward to seeing any and/or all of the familiar faces from the bike shop once I make it to the Beltline via Irwin Street because if any of the guys are outside of the shop, I am guaranteed lots of waves and smiles. They always add a bit more joy to my ride and it is always much appreciated. . Yep, the little things give me the most joy. Oh! Atlanta Beltline Bicycle also holds random events like free bike check up days (usually on weekends) and just good times for all bike enthusiasts in general. Check them out if you know what's good for you.

The guys at Bike Barn are incredibly nice. I bike daily yet know nothing about bike maintenance. I came by thinking I probably needed new tires. They did not oversell me at all and spent time checking out my bike, greasing my chains and adjusting my brakes. This will now be my go to bike shop.

Rented bikes this past weekend and customer service was A1!!! The only reason why I gave them a 4 instead of 5 was because their machines were down and they only took cash. After riding and sweating up a storm all I wanted to do was go home, but instead they sent me on a search for an ATM. Lol after paying money to pull money. I was over the whole experience. Umm sh!t happens, but it's 2018. With Apple Pay, Zelle, and Cash app. Why? If you're reading this just BRING CASH!!!

They do not list their hours on their website when they decide to adjust their hours or during holidays. Even during hours of operation they are slow to answer the phone.

There's street parking (Free) and a Parking lot a few seconds away, but that costs 5 bucks. We just parked near the other homes across the street and walked on by. You'll sign a waiver and they'll time stamp the waiver in order to charge you the correct amount depending on when you get back! I think on the sheet, it stated they had helmets and locks for a certain price. Can't remember which was free/costing money. But I do remember thinking it wasn't outrageous. Folks are really nice here. The guy took out sheets and another guy told us to choose any bikes we would like. Off we went!... for like 5 hours. I'm not sure if this is expensive or average, but I thought was a good price. 40 bucks for like 5 hours for 2 bikes. Not too shabby! Cheaper than I thought. Will be back if friends want to bike on the belt line.

Cute bikes and decent rates. I arrived a few hours before they were about to close but the staff was accommodating and friendly. I wish there was an option to rent bikes that had handle brakes instead of pedal brakes but it was still a good ride.

Atlanta Beltline Bicycle shop was nice and very efficient. My friend rent a bike from ABB in under 10 minutes. She just sign the paperwork, they give her a bike and we were on our way. Service was nice and it just makes renting so much easier. Would definitely recommend. Also she rent a bicycle for 10$ for more than three hours. Pretty cheap!

I went to this place and there was only two bicycles left because they are highly utilized on the belt line at Krog Street. They were fast and polite and I enjoyed my ride all the way to Piedmont and back. By then my exercise for the day was over . But I thoroughly enjoyed it. Thank you Atlanta Bicycle Barn!!

Really nice customer service. We were allowed to test out the bikes that worked best for my group. The guy was very patient and cheerful. It is in an excellent location right on the belt line and on the same road as Auburn Ave so it was a nice ride to bike up to make a visit to see MLK Historic site. We were able to bike easily to Piedmont Park.

Came in today with a super decrepit bike that hadn't been used in years. Wasn't sure if I should try and salvage it or just buy a new one. I can't remember the guy's name who helped me (longer brown hair), but he was really nice and informative, and he gave me a lot of advice about the bike. In the end, he decided that I would be better off not repairing it and just getting another used bike online. I really appreciated his honesty, and I will definitely visit their repair shop again and recommend it to friends.

I've been here twice and these folks are great. Most recently, I spent 5 HOURS trying to fix something on my bike. It took the dude 5 SECONDS to fix my issue. He was super nice about it. Quick service, very affordable, and there's usually a cute dog somewhere to be found.

Bought a new bike today from Daniel. Had a great experience as he's a guy who cares about the customer being happy and getting the right product for them. Also low pressure chill sales attitude and good sense of humor. Had a good time at this shop and don't intend to go anywhere else.

Blew a tire while biking, and we were really fortunate that it happened right in front of this shop! $15 and 15 minutes later, I had a new tube and was back on my bike. So appreciated their kindness and speed and fair price. Thanks, guys!

Stopped by for them to take a look at my bike. The repair person was very honest about how it basically wouldn't be worth it to try to fix it and I really appreciated that they didn't try to hustle me! Will be going there in the future for all my other bike needs for my new bike.

Of course, I didn't read the website that said they weren't renting bikes during the middle week in December, and January. But they hooked me up with one of their used bikes, since all of their rental bikes were locked up in a different building. ...they did not have to do that, but because they did I had my best day in ATL.

Rented bikes here with my bestie. The staff was amazing & the bikes were great. We were running late & they called me to remind me of closing. So easy to loose track of time on the Belt line. They stayed open a bit later to wait for us to return. Would definitely rent from here again.

Here for a long weekend and decided to go for a ride along the Belt Line. A friend recommended this spot to rent bikes, and it didn't disappoint! Great service! I am small aka very short, so they recommended a cruiser bike, it was perfect for an easy stroll on the belt line. It's right next to the trail with a parking lot.

This was a cute little bike rental place right off the Atlanta Beltline. When we got there it was very easy to rent three bicycles to begin our Beltline adventure. The bikes we rented for very inexpensive were very basic, no gear shift, no hand breaks, etc. Although for the most part they got the job done. My only issue was on one of the bikes the seat would not stay up. Although I am not particularly tall, my 6'3" boyfriend was very uncomfortable due to the seat sliding down as he rode. Overall though, if you just want to ride the beltline, this place is great and the bikes are a good value for the day.

What a great way to spend a nice, breezy Summer Saturday! We had such a great time, my boyfriend and I! When we arrived, when they first opened, there was plenty of pretty much the same cruiser style bikes! The bikes with baskets always go first so get there early for a cute picnic during or along your ride! This place is just no frill and all the staff are friendly, knowledgeable, and pretty easy going! I like the fact that they're literally right next to the Eastside Beltline, providing a good bike trail! The beltline is beautiful and it's great to see people out being artsy and athletic! The rentals are reasonable and pretty self explanatory! Street parking is pretty limited and the garage style parking fills up pretty quickly so again, get there early! If you're in search of a fun way to stay athletic, Beltline Bikes is a great place to start- get ready to ride!

First off, if you just want to ride a couple of miles on the Beltline this review is not for you. Now for the rest of you who are used to riding a bike with in the past year or two and don't mind going a few miles this review is for you. I Had a beautiful ride around Atlanta but it's not because of this bike shop. They have terrible bikes. By terrible I mean that they are not the same as but similar to the bike-share bikes in New York, Chicago, Denver, etc. All those bike- share program bikes are about the same level as the bikes here. With one exception. Those bike-share programs have hand brakes. The bike I rented from Atlanta Beltline Bicycle had coaster brakes. I find coaster breaks more dangerous than handbrakes, especially in a hilly city like Atlanta. I don't think they have the same stopping power as hand-brakes and when going around the frequent curves one has to make sure that your feel are correctly positioned to stop. I'm used to handbrakes and positioning my feet for the curve. The bike also included a 3-speed internal shift hub which was fine except I thought it was geared too high. I'm a strong cyclist yet I found it uncomfortable pedaling in the lowest gear. Maybe it's just because I'm a flatlander from Chicago but I think the gearing is too high to be comfortable in the hills around here. Otoh, it is cheap. I ended up paying $15 for about 90 minutes, which seems a good deal. I'd happily pay more, though, if I could rent a Trek hybrid FX-type bike or something similar. So like I said, if you just want to go for a couple of miles to see the extent of the Beltline, which frankly isn't that far, then this place may serve your purpose. If you want to go farther afield, however, you may find this a less than satisfactory option. Next time I'm bringing my Bike Friday.

I hate to admit that I've never walked/ran/bicycled down the beltline and I've lived here for a year. My girlfriend was visiting in town from Kentucky and the day was PERFECT for a bike ride. The guys were super nice and got us out on our bikes in minutes. The price was actually cheaper than I had expected and we had a blast out on our bikes. I will definitely be coming back here the next time I want to bike down to Piedmont or Ponce.

Had to get my bike assembled and Joseph at Bicycle Barn took great care of me! These guys are not only personable but they are knowledgeable. Put my bike together pretty quickly. It was a slow Tuesday so they had the time to get it done. I would definitely come back to rent bikes from them when my friends come into town. Fair prices, and all around good folks.

Went here on a Sunday a few weekends ago to rent 3 bicycles. There were a lot of people, and we were told there would be "a really long wait time." Ok - not surprising and we kind of expected that. I asked the gentleman how long we were talking, and his response was "Oh..at LEAST an hour, if not longer." Okay, no biggie...we had them add our names to the list and decided to walk over the the restaurant nearby. We didn't even actually eat at that restaurant, just purchased some food to-go. We were gone about 30-35 minutes and when we returned we were told that our bikes had been given away since we weren't there to claim them. Maybe it's half our fault for leaving....but don't you think taking a customer's phone number would be a pretty nice convenience? We were literally one minute away. Also, when you say it is going to be a "LEAST" an hour and emphasize your words, I assume we are looking at the heavier end of a wait, and not the lighter end. We were then told that they would not be renting out anymore bikes for the day, so we couldn't even put our names back on the list. No apologies, just kind of a "sucks for you" attitude. We ended up just going to purchase bikes at a nearby shop and wrote it off as an investment to avoid spending $20 every time we wanted to ride and having to fight through that crowd on the weekends. Seems like it would be a pretty cool place if it was ran a little better.

I'm a commuter and came to them in need of a new derailleur for my beloved vintage Austro Daimler that I had ridden with no problems for 3 years. The gears weren't shifting very well, so i wanted to replace my derailleur. I spent over $200 in bike repairs trying to get a new derailleur. Each time I brought my bike back to them, it became more and more broken. They installed a poor quality derailleur on my bike that broke as soon as I tried to use it, which resulted in an accident on the road (fortunately no cars were nearby) that bent my steel frame. I brought the bike back to them and instead of offering a refund, they said they could fix the frame. The day I rode home on my "fixed" bike, the back wheel fell off, resulting in another minor accident. The wheel was bent, so they recommended getting a new wheel, which again fell off. None of these "fixes" ever worked and my frame is still bent. I spent money, time, and energy trying to fix a bike THEY BROKE. When I brought this poor service to the manager he said that "biking is dangerous" and refused to acknowledge that any of these issues were their fault. Ultimately they refunded my money, but my bike was destroyed. I took my bike to Intown Bicycles and they told me that after the frame was bent, they should have stopped trying to fix it, so essentially they were just taking my money. They provided poor service, poor parts, caused me two accidents, and left me with a broken bike. Never, ever going back. I would not trust the bikes they sell, fix, or rent.