Olivia S.
Yelp
I stopped by to check out one of my local bookstores. I'm an avid reader, but a healthcare worker and can't bring physical books into my workplace, but I work long overnight 24h call shifts and do all of my reading on my phone through my library app. Yes, I get it--on the face, it seems like I'm a bad book-buying customer since I can't actually use them, BUT after reading them, I always purchase my favorites in hardcover from small local bookstores such as Atomic and keep them in my home. I take pictures of the old ones I've read and the new ones I'm going to read whenever I have a chance to go. And I'm a sucker for the little cards and pins sold by bookstores, so I usually walk out having bought a bunch of merch anyway, which are much more expensive than books overall. Booksellers in other corners of the DMV area are usually pretty kind and appreciate the business, even though the things I buy aren't always books.
Today was one of my usual visits, and I was taking some pictures with my husband at the beginning before browsing the merch. The employee came over and seemed to intentionally make us feel uncomfortable about it, then again after checking out, said some things that seemed to also imply we weren't welcome, suggesting that I was taking pictures to be an 'influencer' without buying anything. He questioned me, asking more and more about it, and definitely not in a nice or curious way--he genuinely seemed to want me to feel bad. But at the same time, he was ringing up the $20 worth of stuff we were buying (mostly quirky greeting cards, things on which I suspect they have a high margin). I get it, that's not a ton, but it's more than the $10 paperback that I took a photo of. We were there for ~30 minutes and not in anyone's way, as far as I could see, and paid before closing, so I felt hurt by his passive aggressive tone.
I get that not every customer is the same, and probably a lot of business is lost towards people buying books online. But that wasn't my intention, and being nice to people is better for business than his judgmental tone.
This place probably would have been cool if I didn't feel him hovering over my every move after that. I was curious about the bar in the back, and definitely would have stayed longer and certainly would have bought more without this experience. If he said something like 'no photos allowed, sorry,' I absolutely would have apologized profusely and stopped, but I don't think that was the case, to my knowledge. He reinforced my decision to temper my purchasing (and not buy the book I was considering adding to my collection) with the second set of comments in the checkout lane. At that point, I almost said 'forget it' and put my stuff back, but I was too shy and hurt so I still bought it. At first glance, it reminded me of my favorite comic/graphic novel store that closed years ago, and I desperately missed. I'm disappointed I didn't find that in Atomic.