Au Chamois D'Or

The team at Au Chamois D’Or saved our holiday. Big thanks to Hugo and the team (including Valentine, who was patient with our initial requests) for their hospitality at the hotel. We ran into problems with our original accommodation (not with this hotel) and we found Au Chamois D’Or as our last resort. The team quickly sorted us out with a last minute booking at another of their partner residence (Daria-I Nor) which was a great fit for our group size. Tremendous hospitality and empathy displayed throughout our entire stay. I have nothing but great respect for the team. I highly recommend Les Étincelles for your next holiday. Thank you Hugo and team for recreating the spark in our holiday.

This is my first review I'm taking the time to do. I loved our room with the deck. I loved the design and style of the hotel. But I would call it a 4* and not a 5* hotel. There is usually a big difference in the details when you go from 4* to 5* and this was not 5* service I have come to expect when traveling in Europe. ||||Restaurant||Restaurant staff is just there to take your order, serve your food and try and keep up with cleaning the tables. This is a fault of management and training. ||1. Breakfast: Nothing special. Only eggs were in a silver tray for the breakfast buffet. No menu for made to order eggs, pancakes or french toast. Empty hot water pitchers on the breakfast buffet were empty. Fresh orange juice was nice but you had to do it yourself.||2. Dinner: We did the half board with our room. The food was good with some items that were great. The one night they actually gave us a wine menu, I said I would like to order a bottle of wine asked for a recommendation to go with the food we ordered. The server could only take are order and said they would send someone over. No one ever came and the wine menu sat at the table throughout dinner. ||3. Dinner: Another night they asked if we wanted coffee or tea after dinner. Tea sounded good. They charged 14€ for 2 cups of tea. At a 5* hotel hot water and a tea bag should be included with half board. ||4. Dinner: They allowed kids to run freely throughout the restaurant. These kids were not having dinner with the parents so not sure where they were supposed to be. But they coming running in and out of the restaurant and by our table the whole time. ||Room: They did not wash our glasses in our room!! They were barely rinsed in the sink. I put water in glass and noticed things in the water. We realized it was powder from the day before from the Emergence-C. They ran it under the sink (maybe) and put it back on the tray. The other glass I could still smell the beer. Unacceptable!! ||Front Desk: I came back from exploring town and was carrying a large heavy bag on my shoulder and a 12pk a beer and wine in my hands. I went to the elevator and hit the button. There were several pieces of luggage outside the elevator door. The woman at the front desk (I believe she was a manager) ran over and said I couldn't use the elevator. People were waiting for their luggage. That does not happen with 5* service. ||||This is a nice hotel but don't expect 5* service.

I was on a solo snowboard trip. Opted for half board. Food was amazing and so was the service. Location was excellent right by the slopes. Rooms are comfortable but a little bit on the smaller side. They are not super sound proof either so you might hear some noises from adjacent rooms. Spa area was nice but not super big. I would love to go back with my family and stay in one of the suites.

Great food - high cuisine. Drinks a little pricey but the same everywhere in Alpe D'Huez. Staff very friendly, courteous and (though we tried our French) all spoke English well.||Spa and pool popular. Bedrooms cleaned morning and evening!||Individual ski lockers with codes.||Truly ski-in ski out. Great location.||We were well looked for the whole week. Thank you

What a great Hotel! Very clean, lovely food, relaxing spa, warm comfortable lounge and very friendly staff, especially Laurine who was an absolute gem, so helpful and welcoming as soon as we walked through the door! Beautiful room though a little smaller than expected, though to be fair there was lots of storage space to ensure all your things were put away. Would definitely recommend this Hotel. :-)

We have been with kids for lunch during a ski day, and it was a very nice experience. Food was outstanding, and the prices were high, but something affordable (specially in a ski town, during ski season). Will for sure be back if I will have the opportunity.

Brilliant stay here for Tomorrowland Winter - the staff were very friendly, location was fantastic right on the slopes and the whole decoration for the hotel was cozy and decadent. Exactly where you want to be on a ski holiday!

Absolutely brilliant holiday with my wife and friends over the last few days. ||Hotel is in an amazing location, properly ski in/out. ||Staff all absolutely lovely, food is excellent, and rooms are fantastic! ||Will be back certainly.