Stay46820151251
Google
From arrival to departure, the staff delivered service worthy of a five-star hotel — professional, attentive, and truly caring. They personally escorted us to our room, even taking the stairs themselves so as not to share the lift (a small gesture, but it showed real thoughtfulness). They chatted with us, suggested places to visit, and later asked how we enjoyed the castle we had talked about.||||The restaurant team was just as attentive. A server remembered from the previous night that I don’t drink alcohol and immediately offered me non-alcoholic options the next day — such a personal touch.||||Only two minor points: my husband’s wine pairings didn’t quite match his dishes (white wine with lamb, and no wine with the lobster starter), and at breakfast I was brought hot water for tea but no fresh cup. Perhaps having self-serve teacups would make it easier for guests.||||Overall, a memorable stay made special by the staff’s genuine hospitality.