Auberge du Jeu de Paume

From the moment we arrived we experienced the wonderful customer service. Everyone was so friendly and helpful but discrete at the same time. Our room was wonderful, clean and luxurious, very comfortable bed and a nice desk and comfortable chair. We had a drink in the bar before dinner - this had a very Parisian feeling atmosphere, comfortable seating areas and very helpful staff. Dinner was superb - again, lovely staff, extremely helpful and the food at Le Jardin d'Hiver restaurant simply delicious. We will definitely stay longer when we return.

We just got back from a short stay at Auberge du Jeu de Paume, and what a wonderful experience it was! Instead of staying in Paris, we decided to stay here in Chantilly and take the train into the city — and we’re so glad we did. Chantilly is such a beautiful, peaceful town, and this hotel turned out to be absolutely perfect. The rooms are elegant and comfortable, with amazing beds. The restaurant is excellent, the spa (with its lovely indoor pool) is a real treat, and the staff... truly outstanding. Everyone we met was warm, attentive, and genuinely cared about making our stay special. The service was flawless — every single person went above and beyond to make us feel at home. We can only give five stars, but honestly, six would be more fitting for this exceptional hotel. Thank you to the entire team at Auberge du Jeu de Paume for an unforgettable stay!

Key points: Over-priced/over-rated hotel and restaurant, poorly heated, poor quality spa area. Not recommended. Full review: This was our first, and almost certainly based on this experience, last Relais & Châteaux visit. We booked a 2 night Christmas stay (24-26 December) and whilst our stay started as expected: warm concierge and valet parking greeting, welcoming check-in at the reception, after which we were shown to our room by the receptionist. The room ("prestige terrace room" with a view into the château gardens at the rear of the hotel, so nice and quiet) was well furnished to a good standard and in good condition. From there on the experience not what I expect from a good hotel, let alone a 5 start hotel. The bathroom was small, with the marble floor stained in the WC area and the taps on the wash basin loosely fixed. The hotel overall was too cool and despite setting the room thermostat to 23C our room remained cool. After closer inspection of the comments it seems that this is a constant complaint from clients and while the owner response (on this and other matters raised below) is "thanks for your feedback, this has been corrected", it would seem that the corrections are short-lived and do not address a fundamental underlying problem or perhaps deliberate policy. The temperature issues are also present in the spa area. The jacuzzi was too cool to stay in for any length of time, the majority of the jets were not working, and it was actually a relief to move to the main pool as this was warmer than the jacuzzi even though this also was too cool. The sauna and hammam in the mens changing area were also on the cool side. In contrast, the sauna on the women’s changing side was very hot (105C as per the thermometer). Further the floor of the saunas (both men's and women's) consists of old and broken (= dangerous, trip hazard next to the sauna stove) wooden slats, the ceiling of the men's side hammam is in need of repair with half of the lights broken. As for the restaurant, or rather the Jardin d’Hiver "bistro chic" - lol. Whilst nicely decorated it is not what I would call chic, and their description of the food as being simple and refined is only partially accurate - there was very little in the way of refinement. Both the evening meal on the 24th and the lunch on the 25th fall far short of what I would expect at half the price in a good restaurant. Simple should not translate into bland. And equally I would expect that the dishes be prepared without fault, instead for example; the pastry base on a starter was too hard to cut with a knife, and the pigeonneau breast overcooked and dry with tendon's not removed and feathers still attached. And yes, again, the restaurant area was too cold. On the positive side for the Jardin d’Hiver, the breakfast is good and there was an effort made to accommodate my food allergie with substitutions rather then just omitting half of the dish - thanks for this. The bar service is poor, understaffed (the barman spent more time elsewhere than in the bar area resulting in poor service times), and the cocktails of mediocre quality (for example dull tasting margarita instead of bright citrusy). Finally at check out we were promised the bill by email, with nothing received the following day my wife phoned and was promised that it would be sent immediately, the following day with nothing received she phoned again and was promised that it would be sent - it finally was. A detail no doubt, but nevertheless representative of the feeling of disappointment at what should have been a lovely Christmas stay but which was overall a study in over promise and under deliver.

Very nice place. 5 minutes from the castle. Spent a few days between Christmas and New Year’s Eve with my parents and young kids. Worked nicely for everyone. Make sure to reserve the restaurant and spa before you arrive. Both were sold out for most of our stay. One small thing is that whenever the entrance doors open you can feel very cold air going thru the lobby and bar in the winter. A sas in the entrance would be very beneficial.

Summary: A lovely property in an excellent location, severely dragged down by the spa and poor quality of service from some members of staff. Whilst the valet was exceptional on arrival, the check in experience was lacking. The check in receptionist did not acknowledge us when we arrived as she was on the phone, even though she could obviously see us in front of her. She could not even bring herself to smile. She spent 4-5 minutes chatting on the phone while we stood at the desk waiting. Even after she finished the call, there was no basic apology or acknowledgement. First impressions are critical. The woman who was manning the front desk that day is probably more suited to a non customer facing department. The other two issues were in the Spa and Bar. The Spa is totally neglected. Towels piling up, soiled/stained sunbed covers, no attendant, and worst of all, a lukewarm to borderline cold jacuzzi. The hammam / steam room with a similarly low temperature. It puts the Valmont name, and the rest of the hotel, to shame. As for the bar, it was desperately understaffed with just one barman for the whole bar (who I have to add was a nice enough gentleman). We had a dinner reservation at Le Jardin d'Hiver at 7:30 pm. We went to the bar and ordered our drinks at 7:10 pm, expecting service to take around 5-10 minutes. By 7:30 pm we were still waiting for our drinks. So I walked over to the restaurant and moved our dinner to 8:00 pm. By 7:45 pm we were still waiting for our drinks, which I could see were on the bar waiting to be served (but can't be sure they were our drinks). By 7:50 pm we excused ourselves and got up and left as we did not want to rush our drinks and were no longer in the mood. It was not a good experience. These three incidents aside, our other experiences and interactions with hotel staff were positive. The property is beautiful, and the rest of the staff were exceptional, especially the valet on check in, the staff at Jardin d'Hiver restaurant, and the gentleman at the front desk who organised our bike ride to the lakes the day before we checked out. Were it not for these three issues listed above, I would have no problem giving the property and its staff a 5-star rating. With a little bit more effort this could be a fantastic hotel.

We thoroughly enjoyed our two-night break at the five-star Auberge du Jeu de Paume Hotel in Chantilly, which was a birthday present. The hotel is ideally located for visiting the beautiful Château de Chantilly and its extensive gardens, as well as other local attractions. Our ‘Double Deluxe’ room on the second floor looked out over an inner courtyard and was very quiet. We felt lucky it wasn’t facing the busy cobbled street at the front of the hotel. Our room was spacious and had everything we wanted. It was decorated in a cosy ‘vie de château’ style, perfectly in keeping with the glorious surroundings. The bedding was very comfortable. The spotless bathroom was equipped with a bathtub, bathrobes, and slippers. We appreciated the separate toilet. We enjoyed the extensive breakfast buffet laid out in the stylish breakfast room. Service was friendly but a little slow. The hotel bar has outdoor patio seating, but the prices are on the high side (€10 for a beer). Since one of us has respiratory allergies, the only real downside of the hotel was the presence of reed fragrance diffusers in the lobby and the corridors.

A good hotel very near the stables of the chateau of Chantilly. They have valet parking to their own underground garage. Our room was good but rather hot but the windows were sealed shut so it depended on the air conditioning - I do like to get fresh air in on a hot day. Dinner in the restaurant was fairly good but not exceptional; breakfast with a buffet was good. I might have given it 5 stars but on check-out they tried to over-charge us - fortunately my wife had kept a hard copy of our online reservation at a discounted room rate, so they fixed it, slightly grudgingly I thought.

Beautiful hotel and staff situated perfectly for visiting the Chateau and paddocks of Chantilly. Staff was very pleasant and helpful. Courtyard an excellent setting for the evening cocktail and dinner. Room was so clean and comfortable with two large, comfortable chairs.

I stayed at this hotel with my husband about a year ago, for just 1 night for a quick weekend excursion from Paris. The hotel is really very beautiful, with elegant décor throughout the building and in the rooms. When we arrived, we had drinks at the bar, which had a very cozy seating area. We also spent a good amount of time at the pool (there were bathrobes offered in the rooms), which was beautiful and a calm place to lounge around in between dips in the water. Our room was beautiful but a bit small and given the high price tag, we found it wasn't really special compared to some other similarly ranked/priced establishments we've stayed at. The staff were all very polite and helpful as expected at such a fancy hotel. Overall we had a nice weekend here.

A decent, perhaps the only, option adjacent to the Château. I expected a bit more given the five-star status. We were greeted warmly and the concierge, Dimitri, was quite helpful. He was able to arrange a pickup for us at the airport (worth it) and our taxi back to CDG. They responded immediately to all our requests over email and were quite helpful. He also arranged a reservation for us at a local restaurant. The only misstep occurred the night before our departure. We asked for a time change for our taxi pickup which did not happen. The staff said they would call our room to confirm but they never did and the change was not made. The room was small but clean and the bed comfortable. The stand up shower head did not have good pressure. We used the shower head for the tub instead. We were on the first floor and could easily hear our neighbors above as they walked around so you might choose a second floor room for your trip. The guest WiFi did not work at all when we were there. The staff attempted to help us by providing the staff WiFi password but that didn't work as it constantly dropped the connection. In today's world, consistent and reliable WiFi is equivalent to running water. I was quite surprised the WiFi didn't work given the quality of this hotel. The breakfast bar was average to below average. I was surprised at the lack of options and the overall quality of the food offered. It was disappointing. Overall, our experience was quite mixed but overall positive. It is not a place we'd stay again but nothing we regretted for a short stop in between other destinations.

I stayed at this hotel for the 2nd time for one night in April. We ate at the hotel, not in the gastronomic restaurant (which was closed) but in the main restaurant. They served an amuse bouche of butter smeared on a radish. This set the tone for the entire meal, which was overpriced and very underwhelming. We were sad that it was our last meal in France, but then the food on the United Business Class flight home was so much better, we decided to call that our last meal in France. When we got home, I discovered someone at the hotel had gone through our bags, stealing a brand new in-the-box pair of Louis Vuitton sunglasses and rifling through a Cartier box that was luckily empty as the bracelet was on my wrist. The hotel had held our luggage for a few hours while we waited for our room to be ready - and we carried on our luggage so it had to have happened at the hotel. So disappointing! And when I contacted the hotel to let them know of the theft (asking nothing of them - I claimed it through my insurance), it took them a week to respond and the response was essentially nothing - but they hoped I'd leave them a good review! So here's my review. Save yourself. Stay elsewhere.

I love this place! I had a wonderful experience, so relaxing and peaceful. I enjoyed my suite with a beautiful view and the dinner was so elegant! It has a nice spa and stuff were so professional and classy. I'd recommend this place for a precious and romantic holiday or just for a relaxing experience

A great escape from Paris, this hotel sits within eyesight of the Chateau de Chantilly and is equipped with a beautiful spa, modest gym, 2 star Michelin restaurant and a second restaurant worthy of praise. Rooms are spacious and fresh. Staff is wonderfully helpful. It's also 25-30 minutes from CDG airport (take a taxi, not a hotel private at 2x the cost), so it makes for a great and restful "last stop" after a busy Paris trip.

Excellent service and location!!! We really enjoyed being here despite the time and effort of finding this gem. When we arrived we thought we were in some kind of medieval time because of the castle and architecture there. The city is full of nice people and everything is within walking distance. Chantilly is famous for its horse races and showcase. Very delightful hotel as well. Spacious, clean, and friendly. A+!

Lovely location across from the great stables of the Duke D'Aumale and a short walk to the Chateau de Chantilly. The Auberge, which was just opened, is ideally located to explore one of the unheralded jewels around Paris. Although it boasts one of the great art collections of the world and a number of other great sites, the Chateau de Chantilly has largely been overlooked, but with a number of restoration projects underway, and the addition of the Auberge de Jeu de Paume and the Jeu de Paume exhibition space next door, the area is enjoying a revitalisation. Wonderful walks around the hippodrome and down to the Chateau. Excellent food at the Auberge; nice rooms with period French details -- but not too much. I highly recommend a weekend to explore Chantilly, which is little more than a half hour from Paris.