Auberge du Vieux-Port

What a wonderful place to stay at during a weekend getaway with the family over March Break. Not only was this hotel beautifully located in old Montreal but also a quick walk to the downtown core. The room was super clean, tastefully decorated to match old Montreal and modern aesthetic most people like. And the staff was just super super super nice. It was a nice change to be greeted with staff that actually really like what they do.

Amazing hotel and experience. Lots of things to do in the area and limitless restaurants and shop minutes away. The staff treated us like royalty the whole time. Great room and would love to come back soon.

My wife and I stayed here for our honeymoon and had the most wonderful time. Comfortable beds, a plethora of restaurants within AND around the building. Near a ton of local gift shops as well as a mere 5 minute walk from the ferris wheel to oversee Old Montreal. Sheer professionalism within the staff. I couldn’t think of anywhere better to stay if you’re visiting Montreal.

The location of this hotel is superb. It is located near the old port, which has many walking opportunities and Street artwork. The old pedestrian district with many restaurants and souvenir shops are very close to the hotel. In fact, the guests can see the pedestrian street from some of the rooms facing the old street. However beware those rooms can be noisy in the morning Early in the morning around 7 o’clock the cleaning truck comes by and makes lots of noise. The rooms in the hotel are very well designed, except for some flaws, including the button for flushing the toilet that is very close to the wall and hard to operate. Also, the rooms do not have hot water boiler for tea. The guest needs to call the reception to get a cup or a pot of hot water with tea bags. The threshold of door of the entrance to the room has a ridge that poses a falling hazard.

This place is great. The building itself can only be called beautiful. On top of that the staff are friendly and helpful people. Both of the on-site restaurants are awesome as well. I can't recommend it enough.

Personally I love this hotel. I stay here every time I visit Montreal. The staff is always great and the location is fantastic. I always get a room facing the water and Ferris wheel so the views are great. I've only been in the winter time so I've not been able to check out the rooftop but one day I will. The rooms are always clean and stocked with great soaps and lotions. I love that they turned an old leather factory into a hotel and maintained some of the bones from that building.

The terrace bar was amazing! Great view and most importantly the service was impeccable, our bartender Alec provided amazing service with delectable cocktails. I will definitely be back!

This hotel is very quaint and cozy. The staff are friendly and the location is unbeatable. The only downside-- which impacted our stay greatly, was the lack of sound proofing. Every night (three total) we were woken up to different sounds in the middle of the night or early in the morning-- talking/snoring/yelling/people running around/etc., (I am a very heavy sleeper so this would affect anyone). People having a conversation at a normal volume sounded as if they were in our room, so any noise slightly louder was quite disrupting. While the hotel was pretty, I would not stay here again and would urge anyone considering a stay here to ask the hotel if there are quieter rooms and bring earplugs.

An amazing property with a character! Perfect location in the heart of Montreal . Best ambiance and they have two restaurants . Alex at the front desk was in the top of it! He always looked to help us in our needs. Thomas the valet attendant was so nice and when ever I needed my car he made sure I had it ready in the front of the hotel.

The check-in reception is off of Rue de la Commune and their main hotel rooms. There are no elevators in the loft complex at all, so do keep that in mind for carrying your luggage to your unit. Stairs is all there is. The front desk has staffers to help to get your luggage up and down if needed at least. Most of the shopping for tourists are a block away on Rue St. Paul. Park out front temporarily to check-in. The staff will have a valet to help get your car parked and to help you find your loft. The valet acts as a driver or a porter to get your bags to your room. The lofts we stayed at are one street over on Rue St. Jean-Batiste. Do keep in mind it's less than a block away from where a train track is and could maybe get a bit loud as they pass by. Valet is C$48 a day, includes in and out though. The receptionist and valet are all attentive and friendly. The valet chauffeured us to our lofts since its off site. Good customer service so far. Space is good, some stairs. One floor would be better. I nearly took a spill the first half hour down the stairs to the foyer or door way. Only had one slippers, but still possible to fall, move slowly up and down the stairs. I find it odd the only garbage is the tiny one in the bathroom. There is nothing in the kitchen or by the office desk at all. Found a small one attached to the back of the door under the kitchen sink. Stayed here for 8 nights. The loft ceiling gives off a cabin feel. It's nice and spacious for two people for sure. Different areas to hang out to get some space, if needed. Gets nice and toasty in the room between the fire place, two radiators around the room. The valet brings the car right out front of the lofts. Drop-off to have valet park is out front of the main hotel off of Rue de la Commune E. The king bed is comfortable, great for stretching out. The two bathroom sinks are rather small and quite oddly placed so far back on the counter, makes it harder to not get water everywhere while washing your hands and face at all. Do be careful pulling down for the water, too much and the water comes out pouring and all over as a result, we learned that the first day here. The walls are super thin, you can hear your neighbors conversation, TV or whatever. :/ The sofa has only back rest pillows, no support for my husband to lay across at all. There is a chair with an ottoman, but he prefers the couch. All of the staff members we interfaced with daily were all attentive, helpful and friendly.Really good customer service and so hospitable too.

Ice place this is out second time staying. Very beautiful old building conversion with very comfortable beds. The staff go the extra mile to help you and are very pleasant. Onsite is two restaurants we have gone to lower level restaurant each time and had very good meals. Close to everything in old Montreal, we enjoyed walking around seeing the quaint side of the city

This is one of the best hotels I have ever stayed in! It might even be my all time favorite. Everything about it felt perfect. Such a great Location, right in the heart of Old Montreal. Very walkable and close to many thing. Easy area to explore and very safe. The entire staff was amazing! Everyone was very kind and helpful. They even called me about a week before my visit, to welcome me and said to notify them if they can assist me with anything. It's these details that really matter. My room was gorgeous!!!! I loved all the wood, as well as the stone details by the window. I had a deluxe king river front room. I had this amazing window that opened completely. It didn't have a screen so I could really look out the window and take in the city. I loved it! I have never had that feature in a hotel room. I had a gorgeous view, which included the St. Lawrence River. I loved waking up, putting on my bathrobe and slippers, and opening my window to welcome the day. I sat on the comfy orange seat near the window, drank espresso from the Nespresso machine, and looked out the window to soak in Old Montreal. And the bed and pillows were phenomenal! So comfortable! I slept amazingly well. The bathrobe was very soft too. I appreciated having slippers to put on so I could leave my shoes by the door. The bathroom was very modern and sleek, with lots of fun amenities, like multiple shower heads and adjustable features. Instead of normal sized bath towels, they had "bath sheets" which are much bigger towels and absolutely delightful! I've never had these at a hotel before and I don't know how I can ever return to regular sized towels. There was also a safe and a mini refrigerator in the room, and the Nespresso machine was such a nice treat. They thought of everything! The hotel has 3 restaurants: one on the 5th floor rooftop, one on ground level by the front of the hotel, and one on ground level behind the hotel. I ate at two of the restaurants. Excellent food and high quality. The rooftop restaurant had fun music and great city views too. Very comfortable lobby too. Plenty of seating areas, a fire place, a chess board, a record player and more. I didn't want to leave. I absolutely want to stay here again!

Pooh and I stayed here for two nights because we had our wedding reception there. The guest services and the staff are top notch. Our room was amazing, the view of Old Montreal from our window was spectacular, the bed was comfortable.

Wonderful staff, beautiful building, perfect location! My experience was so great I can't wait to return to Montreal!!

Amazing hotel. The staff is so kind and accommodating! When our flight home was cancelled, they found us another room right away and allowed us a very late checkout the next day. In terms of location, it's near great restaurants, bars and shopping. Do not forget your best winter boots if you're traveling during the cold months - the streets become overrun with snow, slush and huge puddles.

I need to qualify the review based on the fact it was Off season and midweek. As such, I'm not sure whether noise would be factor given its location and their rooftop terrace during peak months. My stay was pleasant enough and the location is perfect for visits to the spa, casino, old port and old Montreal establishments. The room itself was dated but had a loft style feel given the wood floors and exposed brick walls. I presumed this may be aesthetic charm to many. The bed was very comfortable and the size of the room was satisfactory. The bathroom was modernized but lack space. The employees were accommodating and pleasant. The hotel elevator was very slow and tight. Definitely need to adjust the speed on the elevator. Overall, I would return but during off season only.

We stayed at the Auberge du Vieux Port for 2 nights during a recent Montréal visit. Cannot recommend it enough. This is a stylish boutique hotel - very unique, well-located, with lovely interiors. The staff is wonderful and will gladly answer all your questions, offer advice, and provide guidance and helpful information. Rooms are very clean, quiet and spacious. We also highly recommend the restaurant that is attached to the hotel - Taverne Gaspar. Truly delicious with an also-wonderful staff. As is the rooftop bar/restaurant!

Great location in Old Montreal. Right on pedestrian walkway of Rue Saint Paul. Nice restaurants on site but what makes this place is the staff. From Thierry (not sure of spelling) thru Etienne and bar staff at Gaspar, they are all terrific! The rooms are small but nicely appointed. Bit of noise from the hallway was my only complaint. Valet parking only but with location you really don't need your car. We were well take care of and would return!

Wonderful view and the best burger ever! The service was good considering the size of each of parties. Drinks at the bar were slow with no recommendation on local wine thus the 4 star

Stayed four nights with my family. Wonderful waterfront views from our room. Huge windows. Very rustic. Staff very accessible and responsive. Don't always have what we asked for but always try to be hospitable. .. that's what anyone can ask for. Great location as this was first time for us in Montreal. Will stay here again if we're in town... breakfasts at interior restaurant Pincette are plentiful and quite delicious. The neighborhood is mellow, cobblestone streets, romantic and pretty.

This was one of the very few places open in Old Port where my partner and I was able to stay. There's not a lot of parking here so be prepared to spend around $30-40 for an overnight parking. Check-in was a nightmare because apparently, our room wasn't ready. After waiting over an hour to check-in, we were finally d'escortes to our loft. I didn't know we had to walk there, which was about a 5 minute walk. Once we finally checked in, thank God the nightmare was over! The place was nice, the bathroom was spacious, the bed was comfortable, and the aesthetics were mesmerizing. Would I stay here again? Maybe. The manager comped our parking due to the inconvenience and that was appreciated.

The view and ambiance is incredible. We had so much fun. The drinks are a bit boring and the food wasn't great. Our server was really attentive and nice.

This is a beautiful little boutique hotel facing the Vieux Port in old Montréal. I arrived at 7:00 in the evening for a four-night stay to find that the staff has upgraded me to a larger room because they thought I would be more comfortable in a larger room given the length of my stay. Granted that this was in the off-season (late November), but it was a very kind gesture. The kindness, efficiency, and thoroughness of the staff never wavered from that standard for the length of my stay. I ate at the in-house tavern, the Taverne Gaspar. The tavern was packed on a Tuesday night, but the hostess patiently waited for me to find my vaccine card and seated me promptly. The food was great. The rooms are a combination of old brick warehouse walls and modern conveniences. My room was very comfortable and very inviting. The bed and bedding was very homey and a delight to sleep in. The location is outstanding also. The street behind the front of the hotel, the Rue Saint-Paul, is packed with microbreweries, pubs, coffee shops, delis, steak houses, and sandwich shops. I wish I would have had more time to explore all the choices. I'll definitely stay at the Auberge du Vieux Port again.

Just returned from an extra-long weekend in Montreal (Thursday-Tuesday), and stayed here at the Auberge Du Vieux Port. We thought it was pretty great. The location makes it ideal for walking around Old Montreal, and honestly all of Montreal if you're willing (we walked over 40 miles in our time). The rooms are really large, and give you that old/historic feel. The hotel staff was really friendly, and happy to assist in any way possible. We did hear someone complaining when we were there and how he wasn't going to be leaving a positive assessment. He was somehow having issues using the key to his door. As someone who also was unable to open the door for a days, I feel his pain. However, each time I couldn't open the door with my slow swipe, my girlfriend would then take the key from my hand, and open it with no issue. So. . . it's user error, and not likely that the key would just stop working over and over again. It can be loud on the weekends with people out on the streets below. This isn't really an issue with the hotel, but rather the location. Out simple fix was to turn on some white noise from our phone, and that solved that. Overall, it was a great stay, and we really enjoyed it. If we ever end up in Montreal again, we'll be staying here.

One of my favorite places to stay in Montreal. Upscale. Have absolutely nothing bad to say about it. They take incredible care of you. People are very customer service friendly. Beds are comfy. Food downstairs at the Taverne Gaspar is also great. Treat yourself and stay here.

My deluxe river view room in this hotel was a gorgeous mix of modern and character. The room was spacious and the bed was extremely comfortable. The bathroom was a special treat, with a deep whirlpool tub and a wonderful shower. The view of the river was quite nice, though it would've been nice to have slightly larger windows or more exposure to La Grande Roue. I didn't use the concierge much, but they were quite helpful.l when I did. The room service was a little below what I'd expect at a five-star hotel like this in terms of variety and upscale options, but the food was good. I would stay here again in a heartbeat.

Reservation Rip Off! First, when you make a reservation on what seems to be the hotel website, it is actually a third party. Sometimes it is Booking.com, but with this hotel it was Reservations.com, which is owned by Expedia. Second, prices which are normally listed in Canadian Dollars are listed in $USD, (and it is hard to tell this,) so the rates are much higher than you might think. Third, when you get the confirmation from the hotel, it is actually from the third party vendor, and these reservations are not refundable. THAT'S when you realize the rates are in $USD. Finally, this hotel (Auberge du Vieux-Port) gouged us on the rate, claiming it was an especially busy time (on a Thursday night) and they refused to honor the normal rate that was quoted. ) With the Expedia up-charge added in, it was huge. Neither Reservations.com (the Expedia company) or the hotel was willing to cancel the reservation...and I called as soon as I got the confirmation and saw the price. So, only 10 minutes had passed and I was not able to cancel. I won't do business with this greedy hotel, Reservations.com, or Expedia ever again; they are all shady and unethical. And as for TripAdvisor...buyer beware when you click on one of their recommended hotels! Advice to travelers: ALWAYS book direct with the hotel...be sure you are not being forced into a third party booking service, and be very careful when using Trip Advisor.

This was our second visit to Montreal, and because we had such a great time last year, we decided to re-book at, Auberge Du Vieux Port hotel. We love it there. It's a different experience staying at this quirky, but comfortable establishment. The hotel's concierge, Lara, pulled through for us again. Thank you, Lara. The hotel's staff is friendly and helpful. The Sunday brunch, is amazing! At the hotel's bar, we enjoyed cocktails and a chat with some of the hotel's guests and local residents, We highly recommend, Auberge Du Vieux Port, it's in a great location and it has an old world atmosphere and charm, that's delightful. We urge you to try their daily breakfast menu. But for dinner, we present a list of our favorite Montreal restaurants: Aux Pied du Cochon 536 Duluth East Montreal, QC H2L 1A9 Solmar (Portuguese cuisine) 111 Saint-Paul Street E, Montreal, QC Barroco (Spanish-French fusion) 312 Saint-Paul St W, Montreal, QC H2Y 2A3, Canada

I am not quite sure how I feel about Auberge du Vieux Port. On one hand, it is located in a prime location- in the middle of Old Montreal and walking distance to the metro and several attractions. On the other hand, everything else.. The location is the major seller of this hotel, being in the middle of the most popular neighborhoods for tourists. But if you are driving, be prepared to pay an arm and a leg for their valet parking. The fee when we visited in Oct 2017 was $35CAD per night with in/out privileges. However, due to the space issue in the area their lot is not directly on site, so you have to call the front desk 15 minutes in advance to when you actually need you car. We ended up parking at a nearby lot for $18CAD/night. We checked in on a Friday and the front desk attendant was friendly enough, she informed us that our room was in a different building and a valet would come to help us with our bags. We weren't sure what this meant so we just went with it. We were sent 2 blocks away into a tiny building with a restaurant and bar directly underneath us. This should have been a red flag, but we were too tired and confused. We didn't realize that most of the rooms would not be in the main building. And that there would be no elevator. Our room was small and dated, but had a rustic feel to it with the exposed walls, wooden floors, and oversized windows. The view was obstructed by the building across the street, but we didn't really care too much. The room was clean enough, and came stocked with a full kitchen which was nice. It all seemed fine until nighttime came. The beds here are extremely soft, something I am not used to, but I'm sure many others would love. The restaurant and bar downstairs was listed to close at 11, and the from desk even confirmed it. But for some reason, the music(and extremely heavy bass) was still going very loudly until past 1am. Even with our windows and curtains tightly shut, we could hear the restaurant's customer on the street being loud. We couldn't say for sure if they were drunk, but either way they were painfully loud. The bf is not by any means a light sleeper, and even he lost sleep. We ended up not being able to get up as early as we had planned because we were both just too tired. The next night was Saturday and by 9pm the noise got significantly louder. We wanted to go to bed but even if we had purchased earplugs, the thumping of the bass was enough to disturb us. We called the front desk, and they offered to move us. After about 40 minutes, we were moved to another building about 3 blocks away. They tried to explain that noise is a common issue in the neighborhood, but I don't think it is since our new room was nice and quiet for the rest of our stay (and on a Saturday night). Additinally, I don't know if our complaining had anything to do with the fact that when we called in for a razor, they came back 20m later to say that they were out of razors and didn't offer me any alternative solutions (like, where can I go buy one, will they have more the day after, etc.??). While I greatly appreciate their moving us to a different room without much hassle, I also really don't understand how they can operate their business this way. The entire first building we stayed must be a nightmare to stay in at night. Also, when I asked, the front desk assured me that the resraurant/bar closed at 11pm- but they had their music and custormers outside well past 1am! If you're going to try to cover that up, at least try harder. She sounded confused as to why I would complain, and I had to justify it by saying that we slept early since we like getting an early start. Overall, I really don't think we would stay here again or recommend it to our friends. If you like to party late into the weekends, this probably wouldn't bother you as much. But either way, it would've been really helpful to know beforehand.

A small boutique hotel with a lot of history and charm. This hotel is situated right along the water in Old Port. Upon driving up you knew you were not in the city center, but a more lovely, remote part of town. The lobby is a bit dark and small, the the staff was friendly, and upon walking into my room I knew the exact reason why I picked this one from the photos! The room is quaint and overlooking the water. Exposed brick, clean white bed (which was insanely comfortable and got some of my best hotel sleeps in) with beautiful decorative headboard, and oh, Le Labo bath products - score! Food- they have a restaurant connected to the hotel which I ate one day for breakfast (not included). Nice enough but wasn't worth eating there 2 days in a row with all the great places in the area in walking distance! No gym in the hotel, but they directed me to a hotel around the corner that gives us access with an Auberge room key.

My daughter and I had quick visit to Montreal and had a delightful stay at the auberge du vieux port. The staff are friendly and fun. Importantly, they are helpful and available to assist. The restaurant was yummy. Our rooms on the 4th floor were so lovely with a view of the river. The location is awesome. There was a gym available nearby. We will definitely be back! Thank you to the Auberge for welcoming us in from the cold :)

Good: Room was overall clean. If you like rustic, the brick wall in the room is beautiful. Bed was very comfortable. Not so good: Lower your expectations! Tiles are dirty in the elevator and gap in bathroom be toilet and shower was filthy. For the price of this hotel, it is noisy. We stayed in a room facing the river but still experienced a loud concert across the street until very late. Road noise early in the am gets you up and out by 7am. Also, the hotel regulates the air so you can't adjust it. Work being done on the street shakes the building like an earthquake by 9am. Park across the street and save money unless you want to wait for valet.

Just returned from a one night stay at the Auberge, and I must say I was impressed!! When the trip to Montreal was planned I started looking at hotels in the Old Montreal area and immediately fell in love with the Auberge due to the brick walls and romantic feel to the pictures. We arrived early in the morning and found our room was already ready, which is always a plus. The hotel is definitely in a prime location and we found it easy to walk to every single place on our list. The hotel itself is great (nice lobby, updated yet vintage rooms) but really the best part was the lobby staff who were welcoming, accommodating and made us feel like family!

Let me start by saying that this review is for their Lofts/Apartments. If you go on Expedia, you'll see it. The Good: Their customer service is quite possibly the best I've encountered in awhile. They are friendly, quick to help and extremely fast at resolving any issues. They provided 100% top notch service. The do not disturb thing you leave on the door is taken very seriously as I'll explain below. The Bad: The lofts/apartments share the same space as a restaurant. The good part about this is that the restaurant has some great lamb chops. The bad is that they play live music. On the weeknights that we stayed, it wasn't awful because we were out and about. The music stopped around 12. On Friday and Saturday night, forget it. Music till 2-4 am. At some point, I wonder if it was even from the restaurant itself but, either way, LOUD AS F***. What makes matters worse is that the walls are super thin. Our neighbor woke up at 6:30 am and I could hear their phone going off, the morning news and whatever else they were doing. For whatever reason, the people on the same floor like to do their laundry all day and it's LOUD! Other things to note: No vent in the bathroom. Ok if you're with someone you've been with for awhile. Not ok if this is kind of your first trip and you're adjusting. The curtain rods were loose and fell off when I moved the curtains. It fell on a slant so I was able to catch it. The customer service here was top notch in the sense they sent someone over in less than 5 minutes. In fact I think they were here even sooner but I forgot to take off the "Do not disturb" door tag and they called their office to call me to let them in. The floor wasn't mopped cause our socks got dirty fast. Kitchen knives were dirty (had food stuck on serrated areas) and the kettle was warped so we avoided boiling water. Advice? Stay at the hotel if you want sleep.

The stay at the hotel was very nice (3 nights, 4 days). It was a fantastic reflection of the Olde Montreal I was hoping to experience as my first time in the city. I thought the hotel would be on the port, and not in a separate building. Not a big deal but was strange! The only thing I could think that made me a little unhappy was I did not know that the parking wasn't included in the room rate. When I was checking out, I was told parking was to be charged to me at a rate of 35 dollars a night. If I knew that upfront, I would have parked elsewhere, or would have parked with them but not have been shocked at that extra $100. The bed was probably the most comfortable bed I have ever slept in. The place was clean and really loved the old style of the loft. There was a party going on in the loft next to us, the walls are thin because you could hear everything, even someone sneezing! The oversized tub was also great as I love baths, that was a nice surprise! I wish we would have received some tips and brochures for things to do in the area as we had never been, but found our way to some spots of interest regardless. Overall, I loved it there and would definitely be back!

Such a beautiful hotel, in a great location. The weather was bone-chilling cold (says the trueblood Texan), which made walking into the hotel even more fabulous. The service was impeccable. The front desk girl smiled the whole time and was incredibly helpful in answering our questions about the food and entertainment nearby. I consider myself heterosexual but she was so cute and nice and sweet that I swear I wanted to ask her out on a date. After leaving the front desk a little confused about my own sexuality, we got to our lovely room with a massive whirlpool jacuzzi in the bathroom. The warm bath feels amazing after walking around in the frigid cold. Ample bath salts are provided, as well as nice robes to slip into after your bath. The only disappointment was the "fake" fireplace, which blew hot air but really we were kind of dismayed that they would have advertised the room as having a fireplace when really it's just a wall fixture of flickering flame-like light. Not enough to dock a star. The breakfast (included) is wonderful- there are a few options on the menu, and a waitperson actually comes around and takes your order. Some pastries, breads, and juices are placed out in buffet-fashion as well. We wished we could have stayed longer!

Your hotel for a visit to Old Montreal!. I wanted our trip to Montreal to be about history and culture. Our group (two couples) decided to visit Old Montreal, and my wife's research indicated that Hotel Auberge du Vieux-Port would be a great place for us. This is what we found: Location: Right in the heart of the oldest part of the city, in walking distance of countless restaurants, cafes and museums. (Note: museums in Montreal are largely closed on Monday, and many are on Tuesday as well.). Room: Large; original brick walls; comfortable bed; internet, Nespresso style coffee machine; hair dryer; ironing board. Breakfast: Excellent; varied, surprisingly large portions. Staff: Attentive to your comfort: there was a large race in Montreal on the day I was to arrive. The staff called several times to give us updated information on how to avoid being stuck in traffic. Because of that, we arrived later than we had planned. Staff met us at the door, parked the car, unpacked it, and took all of the bags up to our room. Sabrina, who was working the front desk that evening, got us a reservation at a great place for dinner. Throughout our stay, she made sure our room service requests were answered promptly.

Great service until you check out and then it completely disappears. I made a mistake and left some clothes in a drawer and called a few hours afterwards once I realized what I had done. I was told housekeeping hadn't cleaned the room and they would call back afterwards. Never got a call so I called back the following day and was told they would again alert housekeeping and would call back. Again, never heard from the hotel so I called the next day again. This time I was told someone had checked into the room and they couldn't disturb the guest and that housekeeping hadn't found anything. I suggested that maybe housekeeping hadn't opened the drawers and was told I was lying to the hotel and hadn't left anything and that their staff do not steal. I asked to speak to the manager on duty but was told he was on vacation and would be returning in 3 days. I work in the hospitality industry so I know how hotels work and there is ALWAYS someone in charge so again, I was lied to. I won't hold my breath waiting for the MOD to call me. I completely accept responsibility for my mistake but this is a lesson of how not to treat a guest and how to better handle a situation like this.

Was a beautiful hotel. The staff was great and very helpful. It's centrally located in old Montreal so getting around was easy. Room was spacious and very comfortable. Would absolutely stay here again.

Excellent staff & quaint stay Lovely lovely room. To be honest, it was hard to get me out of bed because it was so comfortable. My husband emailed the manager asking about the details of the bed and he responded. We were pleasantly surprised :) Wonderful location in town- only complaint was the protest on the street (completely out of the hotel's control) was a quite loud. You can see fireworks in the evenings in the summer on their rooftop. We didn't know about this but stumbled upon it- and are so glad we did! That is something we'd recommend to any couple going to Montreal.

I wanted to stay in old town and saw in pictures that this boutique hotel seemed to have some vintage character so I chose to book here. So glad I did! I am a little tired of cookie cutter hotels, so I am pleased to be in a room with exposed brick (stone?) walls, wood floors, and lovely beams in the ceiling. The bed is super comfortable and crisply made, and the bathroom is modern with a rainfall shower and le labo toiletries (santal! A favorite!) so there is no compromise for having the room be a little more magical. The staff at the front desk is super friendly as well (and cheerfully bilingual - I had a change of plans and planned this trip to Montreal *yesterday*, got the last room here, but only had a couple of hours notice to brush up on my French).

Stayed on the 3rd floor during our honeymoon. The service was all around exquisite, very detail oriented and catered to our every need. Concierge took care of everything from reservations to helping is locate lost luggage and bringing it to us at the airport. The included breakfast is the best hotel breakfast I've ever had and the entire restaurant/bar is lovely. 10/10

I want to make a clear point on this review that this has nothing to do with the restaurant. I ate dinner at the Tavern and it was amazing; friendly staff and delicious food. We came here during the long weekend of Labor day. The hotel was packed and we were at the lobby making couple phone calls and borrowing its wifi to go online to look for hotels. We were there for about 15 minutes, minding our business on our phone. A gentleman came up to us to ask if we're the guests at the hotel. We informed him that we weren't and just borrowing the wifi real quick to check other hotels. He left us alone for about 5 minutes and the came back to ask us to leave. Let me just say that I understand that the hotel is a private property and has its right to "kick" people out. However, the way this gentleman asked us to leave was very rude. "If you're not going to stay here, I'm going to ask you to leave, okay?" First of all, we've made a point that we would like to stay here but the hotel was packed. There was no manner of some sort and in the hospitality industry, I consider this an absolute red flag. Every staff at a hotel is a representation of the its reputation, and if this is how one of them behaves and treats people, I think the hotel needs to strengthen its customer service training or hire someone with actual manners. I'm sure the room were fantastic given that this place has a decent rating. However, that doesn't change the way the person made us feel - like hobos. We were dressed decent and were simply sitting there for no more than 10-15 minutes. Because of this experience, I would never stay at this hotel when I come back to Montreal.

Was impressed with this hotel before arrival. I tweeted about making a reservation for Labour Day weekend and by the next mornng had multiple tweeted responses from the hotel thanking me for choosing them and suppling websites and suggestions of things to do during my stay. They followed up a couple of days before the trip to see if there was anything they could do (directions etc) to help make our trip easier. Check in was quick and painless. I had reserved a queen room facing the street and was surprised at how quiet it was as I had read reviews before leaving about the noise levels from partiers outside. I go to bed fairly early most nights and wasn't bothered by noise at all and the street was packed with tourists. The room itself was on the small side but gorgeous and had big windows that opened up for fresh air. Breakfast is included and served at the Gasper Tavern which is connected to the hotel. There is a continental buffet as well as a hot full service menu. The fresh baked chocolate crossaints were the death of me. Nothing like having desert for breakfast! Loved that the location is a walk from all the great restos and museums in Old Montreal. Service was friendly and efficient. Will definitely stay here again.

I loved our stay here! The hotel building and rooms are beautiful and well-maintained. It was such a treat to throw open the huge windows, and enjoy a tea while watching the day start. Fantastic toiletries and linens too. As for service, everyone was extremely helpful and kind. They were happy to oblige bringing the complimentary breakfast to our room, pushing housekeeping to a bit later, and arranging for taxi service back to the airport. We couldn't have asked for a better place to call home during our time in Montreal!

Great place to stay! I just had the pleasure of spending 2 nights at this hotel for a birthday celebration. We were in room 505 - nice accommodations, the bed is SUPER comfy and the shower and bath are luxurious and relaxing. The whole feel is very romantic and european. Not the greatest view looking out at a modern brick apartment building from this room, however pop your head out the french style shutter windows and you get a great view either way of Rue St Paul and even a peek-a-boo view of the basilica Notre Dame. Cute little electric fireplace in the room doesn't let off heat but it provides ambiance. Most of the staff was excellent - Patrick at the front desk was excellent as were the bellboys/valets Frankie and Steven. All gave excellent advice about what to see and where to go/eat in the vicinity. We only encountered 1 rude cleaning staff member in the elevator who was huffing and puffing and making faces for some unknown reason. Maybe she was just having a bad day. Really it was a great stay! The hotel even had a birthday card and complimentary brownies and strawberries waiting for us in the room when we checked in. Cooked to order breakfast was included at Taverne Gaspar - definitely try the crepes and the eggs Benedict were also delicious! the waitress was also very sweet and remembered our preferences for breakfast the second morning. I plan to go back in the summer to check out more outdoor activities and enjoy the terrace bar which is only open from May/June - August/September. Tip: The elevator is VERY VERY slow (our bellboy told us it's so slow that they had to put a TV in there) and there is only one, so give yourself a couple of extra minutes going in and out.

Romantic setting central to Old Montreal. Enjoyed a lovely for day stay, and made use of our kitchen and spacious accommodations.

We discovered this hotel 3 years ago, on our first visit to Montreal. We were there for our babymoon, and I was hankering for something sweet, so we stopped at their restaurant and got dessert. The place was really nice, and when we got back home, hubby looked at their website and decided that on our next trip to Montreal, this is where we would stay. And we did! Pros: friendly, helpful staff. Big rooms. Nice breakfast included. Great area to be in. Flat screen TV. Cons: our room was SO hot! We had to keep the windows open mostly the whole time! The elevator was really slow. We will definitely stay here again, though.

My wife and I came for our anniversary... pulled up and we're met by Frederic, one of two front-of-house employees who has worked here around 10 years ( that tells me they take care of employees). He provided a comfortable welcoming first impression. We booked because we liked the look of the rooms with exposed brick and wood floors. The view of the port and rustic design in the rest of the hotel were a bonus we didn't expect. The bed was super comfortable including those big soft oversized down pillows. We slept like babies. The shower was AWE-some as it was one of those new rain shower heads. Overall we were happy with our stay and tried to get out of our reservation at another place so we could stay one more night with no luck. Very friendly staff and included breakfast in a prime location make this a solid choice.

Stayed here a couple years back and we enjoyed it very much. A small, rustic hotel with much charm and a friendly staff. The location is perfectly situated in Old Montreal/Vieux Port, with a beautiful view of Fleuve St. Laurent. Would definitely stay here again.

The view is a pretty good one. The service was with the smiling friendly. The prices were a little expensive for a limited selection. They only had two beers on tap and no other bottled beers. They had the usual liquors but no original Canadian or French beers. It's a little difficult to find because you have to go down into the basement and then find your way up some elevators to the rooftop because it is part of a hotel. The atmosphere is casual and it can be fun unless it is windy or it starts to rain

My (then) girlfriend and I picked this boutique hotel to spend our long weekend in Old Montreal. When we chose this location I opted for the champagne/chocolate package. We had a very early flight and got to the hotel around 1 pm and we were met at the front desk/check in area by Lara (Lora?). She was so awesome! Incredibly friendly and gave us a bunch of ideas on things we could do for the afternoon as our room wasn't ready yet. She had one of the bellhops take our baggage and secure it while we went on our way. When we arrived back in the afternoon we were given our room keys and headed up to our 4th floor room. As we walked in smiles came across our faces, the room was awesome. Our bags were placed nicely by the bed, the exposed brick wall really made the room pop. On the desk was a package of macaroons and a plate wrapped in saran wrap of the most decadent chocolate brownie type desserts I've ever had. As I said, the room was very nice and very clean. The shower was awesome with it's classic down pour head as well as 3 optional body sprays and the hand held wand. After being in the room about 5 minutes our phone rang, it was the front desk making sure everything was up to par in the room, which frankly, all hotels should do but don't, it's really a nice touch. Along with our package we received a daily stipend for breakfast so we regularly ordered room service which came pretty promptly. The food was pretty good, nothing spectacular as far as breakfast goes but as far as how they could make this experience better, we had to ask for salt and pepper each time and if we didn't, it wasn't brought and the ketchup bottle on more than one occasion was practically empty. This isn't a big deal if you're eating in the restaurant as you can ask for more, but when you're in the room it would be nice if they made certain you had everything you could need as far as condiments go. Now, the first full day we were in Montreal, little did anyone know, I was planning on asking my girlfriend to marry me (which I did in the Notre Dame square and she said yes!). After my new fiance and I returned to the hotel we saw that Lara was working and since we were flying high and didn't have anyone to tell (we wanted to wait until we were home to tell family/friends in person) we told her. She seemed genuinely happy for us and was all smiles. That evening I had made plans to eat a restaurant in town (La Champagnerie) and the reservation was for later in the evening. We were hungry so the other girl at the front desk called them and managed to get us an earlier seating. Upon arriving at the restaurant we found out that the folks at Auberge purchased 2 glasses of champagne for us as a congratulations on our engagement, a very classy touch. When we returned back to the hotel we thanked the front desk and headed up to our room. As we walked in we saw that on the desk was a bucket of ice and a bottle of champagne along with a congratulatory note about the engagement, that was just so incredibly thoughtful and really made the night extra special. Another thing that was nice was the detail given to the room while we were gone. The bed was always made very nice, new towels, the sink and bathroom were always cleaned up and fresh bottles of water by the bedside every day. There was only one sort of weird/odd experience. Our package included a 375 ml bottle of Moet champagne, which was in the fridge minibar. When we arrived we had the chocolate waiting for us as part of the package, but there wasn't any mention of the champagne. Since I saw it in the fridge I sort of assumed this was the champagne in our package (exact same bottle mentioned in the confirmation email and everything) so we drank it. When we received the mini bar bill there was a $75 charge for that champagne. Now, I realize they gave us a free bottle of champagne upon our engagement, but we technically paid for the Moet in our package just as we paid for the chocolate and daily stipend for breakfast so I contacted the hotel and received a rather odd response back stating "What is usually in the mini bar is not what's included with your package even if it's the same bottle." Well, that's all fine and good, but since no one ever mentioned the included champagne in our package why wouldn't we think that was the one for us? They did refund us me on that bottle and I don't mean for this to sound ungrateful because that isn't the case, the hotel was amazing and beyond everything I imagined and the people there were fantastic but I just want them to know if anyone else gets the chocolate/champagne package that they should let you know when you arrive how to get the bottle (ie. contact the front desk when you want the champagne) or just don't charge them if they drink the one in the mini bar since it's literally the exact same one specified on the promotion. Thank you so much Lara and staff for making this so special! We will definitely be back!

We stay in the Lofts, not the main building. The 800 building is superb, but wherever you are, the service is impeccable. From the desk staff to the bellmen, you won't find more prisoners, courteous people anywhere. The location is wonderful, the rooms are lovely, but the staff takes this place over the top.

Great hotel located in old Montreal. It is in a historical building and the rooms are very rustic and romantic. Actually booked for the wrong date when I arrived but staff was extremely helpful in accommodating that and found me a similar room for the same rate. If you book directly through their site there is breakfast included (it was very good). There is also free wifi and tea/coffee in lobby. All the staff was super friendly and the hotel is kept very cleaning. The only downside was my room had the river view and the railway tracks are located by the river so I was awoken by the rains passing by early in the morning :( other than that it was a pleasant stay and would stay here again!

We stayed here over Labor Day weekend. I don't think you can find a better location in Montreal, it is right in the middle of Old Montreal. The room was very nice and had a great view. Overall the service was very good, but it varied from person to person. The one disappointment was the restaurant. Breakfast was just okay. One day they ran out of danishes, and on two of the mornings, it was impossible to get my coffee refilled. The food is fine, but nothing special. They really don't spice their dishes at all, very bland. The service varies greatly. On Sunday, we waited about a half hour for our food to arrive, and while my wife's was hot, mine was cold. Given that the waiter asked us about our order, I think they forgot about us and wondered what that extra crepe was doing down there. We also had noise issues one night. Friday and Saturday was nice a quiet in our room, but Sunday we had someone in high heels pacing above us, and it sounded like we were on the terrace bar... and a party was going on. Not a good nights sleep, but I don't know if that was just some rude guests, or if there is an issue as to how the rooms are laid out (we were in the new section). I must point out that the mattress was amazing... but I don't think they will let me sneak it out in our luggage... very comfortable. It is a beautiful hotel in an excellent location. While our stay could have been better, it was certainly enjoyable. I don't know if we'd stay here again. I'd certainly be willing to, but there are a lot of other options in Old Montreal as well.

Small space but spectacular view. We only got drinks but the good looks good. The servers were very friendly and helpful

Really cool boutique hotel in Montreal. The staff is very pleasant and speaks excellent English. Its near the old town area of the city and is great to walk to restaurants and shopping. My room had an awesome shower and very comfortable bed. It has old world charm but is decorated in a Euro trending style. I even hung out in the lobby for a while as its very comfortable. Skip the chain hotel and give this one a try.