Ben CZ
Google
This “portfolio” Marriott hotel unfortunately misses the mark in multiple ways.
1- The road to the hotel is in desperate need of repair. The main highway leading to the hotel is being repaired and it is a bit treacherous but once at the entrance, it becomes a minefield of rocks and potholes. Not really representative of a 5 star property.
2- Upon arrival, at 2300, I was curtly asked why I had not answered my email regarding the time of arrival. They also had inquired whether we might join the restaurant for dinner. While it seems like a courtesy to ask this, I am not checking my emails while on vacation. Perhaps a phone call might have been a way to handle this or not scold me for not responding. I don’t owe a hotel a response. My life does not revolve around a hotel schedule. I was also reminded that breakfast was not included and it would be $18 dollars per comensal. I was already put off at check in so I decided paying $230 per room did not warrant a response at the time of check in.
3- As a member of a Marriott Bonvoy I was given an upgraded room with the view of the mountains. The view was absolutely gorgeous and breathtaking. The mattress in this 5 star hotel did not have a mattress cover and it’ll the springs were not protected from one side to the other. This meant that every time my partner moved on the bed. So the bed proved uncomfortable and not restful. The second bedroom has the same so it’s not like they “forgot” to put a mattress cover. It’s probably standard at this resort. Having stayed at the Hilton Mendoza the night before, the difference was quite evident.
4-The choices at the $18 buffet breakfast were so sparse and anemic that decided to order à la carte. It took two tries to get a simple omelette right. The hotel is away from a town or area with cafés or restaurants so unless going out for activities, one is trapped for the food choices offered at this place and at their prices.
5- The pool area is gorgeous although the grounds by the courtyard were poorly maintained.
6- There was a little kitchenette on our room, and a coffee maker but the coffee was instant (torrado, meaning of the lowest quality kind, essentially undrinkable).
7- For the seasoned international traveler, this hotel is not a good choice when it comes to price/convenience/value.
I had booked this hotel for my party and talked it up thinking it was going to be a retreat in the mountains, it wholly missed the mark.