Sohan G.
Yelp
This review was also sent to the owner of the establishment as a formal complaint about the bullying tactics and the appalling, unprofessional, and discriminatory behaviour of your manager and staff on duty today (Thursday 23rd Sept. 2021) at 3:12 pm.
I have been a repeat customer of your cafe, and I sadly will NEVER be returning to your cafe; I will ensure that no one from my circle of influence visits your cafe unless they want to risk being humiliated, discriminated against, and bullied by your establishment.
This all started with me walking into your cafe wanting to get some water. The manager refused to communicate with me and used his rude hand gestures to tell me to leave. I walked out of the cafe feeling something was not right - the way I was treated felt unfair.
So I walked back in, seeking clarification, giving him the benefit of the doubt, thinking perhaps he didn't get what I was looking for. To my surprise, he said he did and he started defending his actions, blaming me for not wearing a mask and walking in, discriminating against me for not wearing a mask, despite me telling him that I had a lawful, medical exemption, telling me to, "get out" of the cafe, threatening to call the police, pointing fingers to my face, towering over me like a bully, rudely raising his voice, rolling his eyes, telling me to get out because he had other customers to serve!
I then advised him that I shall complain to his management about his unlawful, unprofessional behaviour, which he immediately reacted to saying very shamelessly and arrogantly to go ahead and make a complaint to his management.
But he refused to give me his name - all he kept saying was, "You've got all the details, go ahead and complain!" I then asked for his manager's name (or the cafe owner's name) and contact details, which he refused to give and kept yelling at me to "get out" of the cafe.
The other staff member (the man with very short hair, round face - potentially the chef) started yelling from the side saying, "who are you?" while they were ganging up on me. This man threatened me too and was ringing the police! He was also coercing and bullying me to show evidence for not wearing a mask and that he was calling the police or to get out.
After a lot of insisting, he very reluctantly and arrogantly revealed the name Jenny to be the cafe owner.
All this has been witnessed by my partner who was waiting with our dog at the entrance of the cafe.
Please treat this matter very seriously, because what your manager and your staff have done today is in breach of The Disability Discrimination ACT 1992 and The Privacy Act 1988.
All I walked in for, was to get some water, and instead, I was harassed, intimated, coerced, threatened, shown aggressiveness towards and bullied because I was not wearing a mask and that I wanted to make a complaint against the unlawful impositions of your staff's beliefs and opinions upon me.
In uncertain times like these, instead of looking after every customer, your business is demonstrating a callous and hostile attitude towards them.