Audible

I had a horrible experience with Audible company. At summer time, I have ordered Audible subscription on my account. Somehow laptop and phone saved the password, which doesnt work when I try to connect to the system. Company charge me monthly, unfortunatelly I am not able to get the service I am paying for. I tried calling to customer service (Amazon) to US (from Europe, which is quit expensice), as Audible does not provide any chat bots, or personal support, nor any phone number. Amazon customer support told me, they have too little data in my account to verify me and restore my account, so it means I shall keep continue paying for the service I am not getting. Horrible experience, horrible client service. I would still be glad to use service, if someone would help me to restore my account, but it seems I will need to ask my bank, to block the payments, as nor Audible, nor Amazon is helping their clients. They just take your money, and send you away with some silly explanations. Thank you Audible, for such a memorable experience. :(

Audible is just the best company, led by the best people, and they have been committed to the City of Newark for almost 30 years. I always joke the sidewalks are power washed in every direction from Audible’s 1 Washington Headquarters. They aren’t of course, but Audible is truly committed to the city and it manifests in a variety of meaningful ways. For example, they have bought and refurbished 2 additional buildings nearby (including a historic cathedral and community center), and are attracting small businesses to occupy their street level storefronts. They also hire locally when they can — and conduct community service within the city as well. I wish all businesses cared about their community 1/2 as much as Audible does.

Horrible Horrible Horrible! Im furious that I have to spend over an hour trying to understand a variety of operators, who can barely hear me over the laughing, yelling, and noise in the background. I just checked my statement and found theyve been charging me 2x every month at the same day/hour. Their responses include: you dont have an account, your account shows 3 credits but youre not a member, you must have another email (even though BOTH bills are being sent to the same email). Finally, they told me both charge id numbers were made to the same account but although theyre charging me 2x, it appears as only 1 account. She agrees there was a glitch in their system at some point and it must have messed up my account. However, audible cannot fix the problem I have to go to my bank after figuring out how many extra charges there have been and get my bank to reverse the charges. A whole lot of trouble for giving my money to Amazon Audible. I am canceling all of this crap as soon as I get these charges reversed.

I have a love hate relationship with Audible. Most days I love them. However a big part of my Audio book life is of course listening to books, go figure lol. I also relisten to them quite a bit. After a while I get tired of books and want to return them. I very rarely want to return a book. Currently I have 1,521 books in my library on Audible. Shows just how much I love audio books. but any time I want to return something they have a return policy of only books that have been purchased in the last year can be returned. I have a lot of books and cant really listen to all of them in that timeframe much less get tired of listening to them in that time. I have looked into going to a different company because I do find this to be a huge deal for me. today I tried to return 2 books that I purchased back in 2019 and was told that was not possible. I did ask for a manager because again this is a big deal for me. and again I dont return books often. The last time I did a return was back in 2021. I honestly think they need to change it to you can only make so many returns a year like making it where you can only make 12 returns a year or something. There current policy really pisses me off every time. I will continue to complain about it and I will continue to give bad reviews till that policy is changed. I realize this might not be a big deal for other people and by all means if that wouldn't be a big deal then go ahead and go for it, I literally have no other complaints. This just happens to why I end up cancelling every so often because why give them money when they cant fulfill what I need?

Bad business practices. I have 10 credits saved up which I paid for and now I find out I lose the credits if I cancel my membership!?!? I ALREADY PAID FOR THEM! No reputable company would have such a policy.

I have never used your service, nor will I ever. It seems you tried to charge my card $355 AUD! Get some security on your systems to stop hackers using your name to hack peoples bank accounts

I’ve never had their service or come in contact with it and somehow was charged off my card for a account I’ve never had. This place is a scam and needs to get in trouble not sure how they got my info but definitely charged me!

My credit card is getting charged and I never signed up for audible. There's no way for me to stop the transaction or cancel it. I'm clearly not the only one. It sucks that I have to just get a new credit card to get rid of this