Auntie Anne's

This was the 1st time I came here. Small shop in Main Street flushing mall. Like 5 people working here with 1 person working the register. Very pricey for some pretzels honestly. Had to pay for icing which I feel should be free considering if your buying a pretzel. Might not come back here again honestly not quite sure yet.

The tattooed Black cashier at this Auntie Anne’s was shockingly rude and completely ruined my day. I’ve never had a problem here before, but this particular employee was condescending and dismissive the moment I mentioned I had a free pretzel coupon. He immediately started making snide remarks, as if I was trying to scam him. Then he falsely claimed the coupon wasn’t valid for all pretzels—even though that’s blatantly untrue. I had to pull up two different pieces of proof just to defend myself, and instead of apologizing, he finally processed it with a hostile attitude and another sarcastic jab, accusing me of giving him the “wrong size” when I hadn’t even mentioned a size at all. His behavior was not just unprofessional—it was flat-out disrespectful. He made me feel small and unwelcome for no reason. I even returned later when the store was empty to calmly express how upsetting the interaction had been, and all he could say was, “Well, that’s how you felt,” with zero accountability or remorse. This level of customer service is unacceptable, and frankly, it’s appalling to be treated like this by someone who clearly shouldn’t be working in a customer-facing role.

There are a lot of problems with this place. Let me list it down. 1. The staff works so slow for a fast food chain. 2. They don't listen to your order. 3. They were not friendly at all. And it was their mistake, not the costumers. 4. It's like they don't know what they were doing. Overall, my experience here was bad. Sorry not sorry.

Delicious but nothing like the picture🙂 even though the sugar is slightly melted, you can still tell they only put a tiny bit of it. the picture marketed vs. What I actually got

The workers here hate working here. I don’t care if you hate your job, why did you even apply and continue working here if you hate your job so much…. They never have anything in stock and they work slow. Probably one of the worst Auntie Anne locations, I’ve ever been to.

You have to wait patiently because of long line. Slow service.

that cashier is rude as hell. honey if you don’t like you’re job quit. ruined my whole experience and pissed me off for the rest of the day. gave so much attitude for no reason, she should be fired.

Not like the frost picture showed in the poster. Bad experience and the taste is artificial. Disgusting.

The good is that we got our snacks quickly. The bad was that the person at the counter was a little rude. When we tried to order something he said it wasn't in stock. Then when we asked for something else he goes hey man just look in the food window that's what we have. Like how we're we suppose to know that? I understand people have bad days so I didn't say anything. We got our little snacks and left. There's no seats nearby, so don't think you're gonna sit down and enjoy your little snack.

Honestly, it wasn't fresh but it has a lot of potentials. Got eh cinnamon sugar pretzel bites and it was pretty good. Just bread, sugar, and cinnamon in my opinion though.

Damn , 3 years ago, the pepperoni nugget was $6.20. In 2024, it is now $8.99 for same size regular. That a $1 increase every year. Wild inflation since it's just bread, pepperoni, and no sauce given. Won't be coming back unless a coupon or freebie through the app. Too expensive for bread

I love Auntie Anne since their pretzels and smoothies are always solid but what ruined my experience today was the people working there. I asked for a sweet pretzel and the cashier gave me a nasty attitude and said which one. I have only ever order the sugar pretzel so I was unaware that there was more than one sweet pretzel. I tried their almond pretzel which was delicious. I also ordered the strawberry banana smoothie which was also delicious and refreshing. I asked her if I could scan my app for rewards and she answered rudely once again pay first. I don't appreciate people being rude to me if I'm polite from the beginning of the interaction. This location needs to get staff that are more polite to the public and can demonstrate a bit of professionalism.

Actually one is better Auntie Anne experiences that I've had in recent years, the cinnamon sugar pretzel bits were nice and soft and delicious and buttery, most of the time I come and they are cooked way too hard. You probably also help that these are fresh out of the oven but they didn't harden up even after waiting until after lunch to eat them.

Was looking forward to getting a free pretzel to celebrate Rewards members. Product ran out.

I'd give this place 0 stars if I could. The mango lemonade melt that I got was so disgustingly sweet. It was mostly cuz of the mango syrup I guess. The frozen lemonade itself was too sweet as well. On top of that, they only serve it in the large size which was like $5+. The sweet tea ($2.50) just wasn't good. What a waste of $. I honestly want my $ back.

Love that there's an Auntie Annie's in New World Mall. Pretzel stands are a necessity for every mall. The sweet cinnamon sugar aroma fills up the walkway and draws patrons in. There are benches near it to sit at after buying food or drinks. The downside is that there is little to no cell service inside of the mall no matter what floor you're on. The cashier was very friendly because I switched from the cup of pretzels to a real twisted pretzel. It saved me a dollar, but it wasn't as fresh as the garlic parmesan pretzel we got. The cashier asked me if I wanted to get a third pretzel to get a free lemonade . Very tempting. She also asked me if I wanted a salted pretzel or not. Communication is key! Excellent experience here. Hope it will stay open.

So this Auntie Annie's' located at SkyView Mall. Today I bought the dragonfruit mango lemonade mixer in large size for $8. The size was not a large, it was a medium since I bought a large blue raspberry lemonade mixer before and the large size is a big-ass cup. The drink was actually refreshing and delicious. I'll probably only buy there once and that's it. Too overpriced for drinks

Whenever I walk by and they smell the amazing pretzels I know it's only a matter of time before I get here and get myself a fresh one. They are just too good. And the line of people waiting for fresh wants to come out of the oven is just another prove of how good the pretzels are. Sometimes they can be a little too sweet, especially if you choose the almonds ones. Yellow lemonade for balance in the suite and you all set.

Needs improvement and definitely can tell they are still under training. Sometimes I'll get the super friendly staff, other times... They're just plain rude. The pretzels are tiny compared to other Auntie Anne's and very dense. Shouldn't it be fluffy? On a good note, there's always a "Manager's Special" and easy to obtain rewards of a free pretzel. Highly recommend the pepperoni bites! Overall, I'm addicted to pretzels and will return often just because its inside the mall I work in but I do hope they get better with controlling lines and the product itself.

So tasty!! I didn't mind that the cinnamon sugar pretzel nuggets that we got didn't really taste like pretzels (tasted more like fried pieces of dough). They were still so delicious!! The stand is located on the 2nd floor of Skyview Mall right outside of the newly opened Daiso (which you should check out btw). The next time I come back I'm getting a big pretzel all for myself and NOT sharing.

I have a confession to make. I love Auntie Anne's. I've loved Auntie Anne's since I was a kid. Somehow I used to like the sour cream and onion ones. In college, I became more of a cinnamon sugar guy. And now as my palate matures, I'm exclusively an almond pretzel sort of person. This location is pretty good. They're almost constantly making more pretzels and nothing sits around too long. It's inside the Sky View Mall in a very diverse area. Apparently it doesn't matter what nationality you are, everyone loves Auntie Anne's. There's just something about that smell of freshly baked pretzels and butter that wafts throughout the mall that just draws you to the stand. Somehow Auntie Anne's has been around for so long without their price increasing all that much or their quality dropping at all. Last time I was here, they had a sign up that said: "Our new return guarantee: buy one of our pretzels and we guarantee you'll return". Ha! I don't trust malls that don't have an Auntie Anne's. And it has to be Auntie Anne's. Wetzel's is just a poor imitation that isn't nearly as good.

Why is Auntie Anne's so good though? Every time I'm at an airport or a mall, and I smell that distinct bread and buttah smell, I know it's muh gurl Anne. Gimme that cinnamon, sweet almond, even just plain salted pretzel. Those mini ones too.

The worst services ever. They told me my order will be ready in 10 mins but ended up waited for almost 20 mins. When I checked on my order status, they told me, "I have only two hands". I will never return.

I wanted to make a purchase of a single plain pretzel at the Rosevelt Field Mall 2nd floor in Garden City NY The associate wanted to charge me $8 up from just under $5 less than a month ago is this price accurate Thanks walterzuck@yahoo.com

Thanks to the tall worker with the tattoo who took care of our order when it was very busy Saturday 11/3 3:30pm. Stellar customer service

A total waste of my five dollars. Ordered a sweet almond cup. Took a first bite. Jesus, it's so dry that I couldn't bite it off. It's not stable but very dry. It tasted like they didnt put enough butter or milk to make it chewy. It didn't even have that shinny galze on. The flavor is bad too. It didn't get that greasy buttery taste like other Auntie Annie's pretzels do. Stupid cup was 1/4 empty. So obvious that the owner tried to save cost by adding less ingredients. No good. Threw it away after the first bite.

There's nothing like an Auntie Anne's opening up to make Skyview Mall officially a "mall"!! I'm so happy it's opened it! It's located right in front of in between the Old Navy and Uniqlo. The pretzels are soooo good...definitely hits home. You can even see them making the different pretzels in the window while you wait on line. The lemonade is also super delicious, perfect mix of sweet and sour. The only downside is that you can only buy whatever they have available in the heated case next to the register. There was only one time I wanted to buy the mini pretzel dog cup but they were available so I had to get the normal sized ones instead.

This is probably one of the worst Auntie Anne's I have ever visited. The lady taking my order was just so disrespectful. She did not greet me and throughout the transaction she had a nasty attitude and when I gave her my money to pay, she snatched it out of my hand. Not once did she look me in the face while taking my order. She couldn't even put napkins inside the bag. At the end, I said thank you and she stood quiet, again not looking at me ONCE. She was also to busy talking to her coworkers, not paying attention to her customers.