Auntie Anne's

Absolutely TERRIBLE service! The manager Bill was extremely rude to us on the evening of 5/1. When we came into the store, there were absolutely no customers inside or outside of the building. As we walked in, we noticed there were some fresh salted pretzel bites coming out, we asked for an order of those and Bill stated that we didn't need those and could get the ones already made sitting under the heat lamp. We stated that we wanted the ones that were freshly made and Bill proceeds to say there was no difference between the fresh ones and the pretzels already sitting there "for just 5 minutes". He flat out said NO that we could not get the fresh order of pretzels. We opted to leave and not purchase ANYTHING! No wonder the store was EMPTY! With service like this - especially from a manager - they should be shut down.

This is the first time I’ve ever been to an Auntie Anne’s where the staff was rude and unwelcoming. I asked a simple question about quantity and the answer I received was 125 grams. What in the world!!!! Am I in Europe with the KMS system. I also didn’t appreciate the fact that the little dude tried to force me to purchase a dip perfectly knowing that he had free mustard packets and did not offer them to me until I asked if they had them. The attitude and lack of customer service makes me wonder if this place should be renamed Auntie Angry or perhaps, the staff should go work at Dicks Last Resort.

Update the address, in person us to Dillard's and auntie's is no where to be found. We wanted to stop by before heading on the road for a small meal. We could not find it, we wasted 30 minutes walking around Dillard's and the nearby streets. We even checked the website, same thing.

Nice fresh food i got a mango smoothie and pretzel dogs where good as always . Very friendly service the lady's are always sweet

My daughter said the lemonade was good, but it took us 20 minutes in line just to get it. $6 for said lemonade, by the way. It's the only size they offer. And then they ask for a tip. For doing what? I will never know.

The food was good we just got a pretzel.

AMAZING SERVICE! 5 ⭐. The guy with pink/red hair did such an amazing service, served us politely and did everything just perfectly! I'll definitely visit again. Everything was clean, basically shining! The food was delicious.

2024 update. My friend went in to order some food and was treated very rudely and the place was no longer clean. Pretzel was hard as a rock. She tried to return it but they refused. Did not even offer to exchange for a fresh one. Must be the same owner. . . . . I can say the place is clean. Other than that, one girl there always seems to act like it is an imposition to do her job. As I see you replied that I only give 1 star reviews. That would be incorrect. I have given many more good reviews over the years than bad. I try very hard to give honest reviews. I do have more than one google account, so you might not have seen them all. But I have done easily 30 plus reviews over the last few years . . . . mostly very good. And in the case of your shop, I have been in several times since I have lived here. I stopped going. The food sits under a lamp until it is no longer fresh tasting. The service of the "manager" was very unpleasant . . . ignored me at first then acted inconvenienced to wait on us. I reported the problem first to a supervisor who was not helpful. After several experiences like that, reporting it with no avail, I put up a review. Even your reply shows the atmosphere of the place. Might it have been better to say "I am sorry you had a bad experience and we are working to have great food served with a smile" and invited me and others back. But no, you tried to discredit me, accepting no possible responsibility. Your comments proved my point. As far as the law . . . . I have never been in a store in my life that the law was called on me. I am requesting you remove that comment and not slander me.

I recently enjoyed a visit to Auntie Anne's Pretzel. The pretzels were hot and fresh, the staff was exceptionally friendly, and the restaurant was clean. A delightful experience overall!

We LOVE Auntie Anne's. Problem with this location is the tourist-trap pricing. Staff was okay, but seemed a bit overwhelmed by a few people in line. Food was fine, but next time we'll get something else to eat on the way to Pier Park and then walk by Auntie Anne's, knowing we can have it some other time without a convenience upcharge.

Tried to come get a snack for my husband who has a dairy allergy. I have gone to auntie Anne's in the past and have never had an issue getting the cinnamon sugar pretzel, just dipped in water to avoid the butter. An employee laughed when I tried to order said that the mix won't stick without butter and they can't help me. I'll spend my money elsewhere.

Best pretzels I've ever had!!! Also the staff was so awesome and helpful. They also greet you with samples and it's always nice trying new things!

Today, I decided to visit one of my favorite places, Auntie Anne well never in all my experiences at the various Aunt Annes did I receive such poor customer services not just by the workers but manager as well. I waited for 15 minutes to get to the front to be told we are not doing unsalted pretzels. Then when I asked to speak to a manager . He came to the front to place some fresh pretzels and wouldn't even look my direction and simply told his employee I don't have time to talk. I'm baffled at lack of customer care. It's obvious customer service is irrelevant when you know you can be rude because people will deal with the lack of professionalism for the product they really want.

We stopped by Pier Park to look around and decided to have some pretzels. The sign said open; however, the door was locked. So we wandered around and came back it they were open. The lady and man were very nice! The pretzels were fresh and yummy.

I should of looked at the price before ordering. $7 for one pretzel. It was good but not anything special. A pretzel at Sam's club is around a $1.50 and it's is bigger and taste much better. Would of cancelled the order but my 3 year old was with me. I understand that it is on the pier but that price is ridiculous. Rip off alert. There is another placed called the pretzel maker in the vicinity that is much better.

Visited this location on vacation and requested a pretzel straight from the oven and was told they wouldn't make it that they had to sell what they had on hand first. Stunned I contacted corporate to see if this was standard practice for them. Corporate states it is not standard for them and that I should be able request a fresh pretzel if I didnt mind waiting. This location contacted me only to say that they still refused to make the pretzel and that it is inappropriate for me to even ask. This ubserd. If you want a fresh pretzel DONT GO HERE.

them joints ain't know what they doin bruv tried charging my friend for like 3 orders and gave them the wrong size also them junts service was terrible its all jumbled into one area and prices are insane ain't even gone cap