M Sallaib
Google
This was the second time we stayed at the hotel.four years ago we stayed to drop off our daughter for university and price to service ratio in late August was fine. It is an exquisite building with along history beautifully restored and well pointed rooms. At the time breakfast was included; mediocre, but okay.
This time we stayed to attend the graduation. The hotel had jacked up prices from their standard EUR 125 or so room rate to an unbelievable EUR 400/ night. Because of the lovely memories and the great location we bit the bullet and booked anyway. Well, it is 100% not worth that amount of money. No early check in possible. No late check out possible,.breakfast not included - cost EUR 30/ person extra.Spa access and pool use not include costs EUR 30/ person extra.Parking not included, costs EUR 15 extra.
Reception staff was not overly friendly. I specifically ask them not to tell my family that breakfast was not included as they balked the the price already offering to pay for breakfast for all. Well the first thing they did is tell them breakfast was not included in the room rate. Their response was: but they specifically asked. This is not 5 star standard, I am sorry. In a five star hotel wishes as expressed by me would be honored.
I stay in hotels a lot, never did I have to pay extra for use of the spa or pool, even if, as is common, this is operated by a third party vendor. And typically breakfast is included in the room rate, especially in Europe.