Aliyah L.
Yelp
I wanted to share my experience this morning. I wish I could say that I had a pleasant experience here, but it was quit the opposite. My sister and I were in the drive thru, and ordered to sandwiches. I have been here a couple of times previously and have typically always had a long wait time in their drive thru, but once our wait time had reached around 15-20 minutes, I nudged my car forward and a younger lady with black curly hair opened the window and asked "do you have a question?" in what seemed to be an annoyed tone. In no impolite way at all, I simply asked "hi yea! Are our sandwiches almost ready?" She tilts her head at us and says verbatim, "Um no. Probably not." And shut the window on us not saying anything else, with no smile, no "sorry" no nothing except an attitude. The reason I asked is because we both had infants in the car and I was simply wondering how much longer the wait would be; after all.. we were in a drive thru. I was completely taken aback, and looked at my sister who had her mouth open in shock by the response we had just received. We decided to park our car, and go inside to wait. When inside, I politely asked one of the male employees if I could have a chat with the manager. The lady who we received the attitude from butted in and said there wasn't one on shift, that her manager works all the time and that she couldn't tell me when she was in, but that *she* was the "lead on shift". All to which, still not getting any apology for her behavior, no accommodation or apology for the long wait, nothing still, and her tone was still very off putting. I did *not* come in there to bark at them and make a fuss. I responded to her, "they have you as the lead and you're the one that gave us attitude?" she proceeded to argue with me and call me disrespectful, scoffed and said "this is too much" and muttered under her breath that i needed to go while turning away. I then left, and absolutely will not be coming back.
Coming from someone who has had a restaurant family business growing up, customer service has always been a huge priority for me, and there were a million different ways she could have handled that better. I have always been polite and understanding of servers and restaurant/food workers. After hearing mixed reviews already of the place, I wanted to give them the benefit of the doubt and still support a local business, but that just ruined it for me. I'll take my business elsewhere; just wishing that they'd change up their behavior and mannerisms in a place that should put and treat customers first.
I will definitely be in contact with the Manager or Owner.