Marius Storvik
Google
Good hotel, but too many problems.
Austria Trend hotell is well located a bright and modern hotell, with nice, professional and welcoming staff. Despite this we will choose another hotel next time in Bratislava. I will explain why.
It started with the receptionist not finding us in their system. This is a detail, but the routines with big groups are not perfect. Eventually they solved the problem.
Then 2 of 3 elevators was not working. The stairs are hidden and unavailable, so elevators was the only way to get to our room. With a full hotel this gave significant problems getting to our room. When we left after 3 night, still 1 of 3 elevators was not working.
Arriving at our room we got a twin room, not a double room. This despite me calling the hotel two days earlier too make sure we got a double room. Even though they fixed this quickly, the small mistakes had cumulated.
It took almost an hour to get to our right hotel room. This is too long.
Then at 6 am. the loudspeaker started making noises. Without stairs I was afraid of fire. I called the reception that should look into it. After 15 minutes without feedback, I feared the hotel was on fire with malfuntioning fire-alarms and elevators and no stairs. Of course this was not the case. But with my experiences and no feedback, this was a possible scenario. When I called reception again, I was told the sound was in many rooms, and also in the reception. I was told that maintenance would arrive at 7, and that nothing could be done before that. So the sound was in our room for almost 1 hour of the night, and I could not sleep after that. So much for a good nights sleep!
When the hotel fails at two of the essential points; check-in and sleep, it does not help that the breakfast is excellent, the staff is friendly and the rooms are clean.