Wesley L.
Yelp
AutoCamp Sequoia: A Disappointing Juneteenth Weekend - Power Outage, Spoiled Food & Poor Management
As big fans of AutoCamp (we've loved Russian River and Zion!), our recent stay at AutoCamp Sequoia was a huge letdown. What was supposed to be a relaxing Juneteenth weekend turned into a frustrating ordeal due to a prolonged power outage and incredibly poor guest service.
We arrived on June 19th, past check-in, with groceries to cook for two nights. Staff immediately told us there was no power and wouldn't be until 4:30 PM, yet we couldn't even access our Airstream. We finally got in around 5 PM, put our groceries in the fridge with ice, and headed to the park, already hours behind schedule.
Returning at 9 PM, we discovered the power was still out. All our groceries had spoiled - a complete waste of money and left us without food. We couldn't shower or use the toilets as all pumps needed power. Staff offered no real help or compensation, and management was nowhere to be found. They didn't even proactively contact the power company; another guest had to call and learned power wouldn't be back until morning (it finally returned around 11 PM).
The lack of communication was infuriating. No call, text, or email warning us about the outage beforehand. If we'd known, we wouldn't have bought groceries!
When we checked out, after we had to inquire, they initially offered a measly $35 amenity fee waiver from our $500+ stay. After much back and forth, they "agreed" to a 20% discount on the first night. They refused to give us manager contact info, promising someone would reach out. It's been three days, and no one has contacted us, and our credit card was still charged the full amount! This is unacceptable.
Beyond the power issue, the site felt dustier with more bugs than other locations. The Airstream itself was noisy, and felt cramped, and unloading luggage from distant parking with tiny wagons was a chore in the heat.
What was supposed to be a nice vacation turned into wasted time, money (spoiled food!), and endless waiting. AutoCamp Sequoia is poorly managed and made false promises. This experience has significantly damaged our view of the AutoCamp brand.
Steer clear unless you're prepared for unexpected disruptions and a lack of support.