candice G.
Google
Editing this review at the request of autonomy farms. They have told me they will not refund my money unless I delete my review but I've just updated it to be most accurate. I will insert ** where edits have been made. This review is regarding the subscription meat boxes they provide. Originally ordered this because it had minimal wrapping and delivered to my farmers market. The service is so horribly disorganized, it's a wonder they get anything accomplished. Multiple times I received incomplete boxes because the attendant doesn't have a checklist to ensure she's handing out full orders. I was told it was my responsibility to verify I got everything complete, which I understand but when you're busy grocery shopping and the attendant says "here you go, that's all of it", it can be easy to trust that they are doing their job. Also it's super complicated to switch subscription boxes (from chicken/beef to chicken, etc) ***This makes it confusing to know which subscriptions are still active or not, which can result in you getting charges you were not planning on because in order to switch you need to start a new subscription and pause an existing one.
Customer service response time (via email) is slow because "they are farmers" which is understandable but I think waiting a month for response is a little much. Although if you leave a negative review, they will respond within the hour! Also my previous version stated they had no phone number, which was incorrect. It is on their website under contact us, but is not listed on receipts or automated email communications where I was solely looking.
***end of edits
Originally the variety and quality of meat was enough for me to deal with the customer service but they've started putting more cheap cuts and the same cheap cuts every month. I was attempting to go around this issue by changing up my boxes but then I landed in a whole new issue.
This service is absolutely great if nothing ever goes wrong with your order or if you don't ever need to make changes. If not and you need to deal with them directly, good luck! Like they told me, their type of product can be found anywhere (and prob with way better service!)
