Shannon M.
Yelp
Wow. Never in my life have I been so disgusted with customer service. Last night, I went with a large group of friends and some of us unknowingly sat just outside of the terrace in the small street next door. I completely understand that can be a nuisance for neighbors, but we were completely unaware as there was no gate, sign, or even curb.
Halfway into our pints, the owner comes running out screaming at us, lifts the chairs up while we are still sitting (mine still had my handbag hanging on the back) and hurls them against the wall. He continued to yell and insult us, saying that if we don't like the rules, we can go elsewhere, when we were trying to move our table in and making efforts to fit everyone within the confines of the restaurant. I understand this can be an issue for bars, to not disrupt the neighborhood, but that was certainly not the way to go about it. While he was yelling at us, another employee comes out and proceeds to berate us as well. It was starting to be clear that these were just jerks looking for an excuse to fight and argue. But seriously, with customers? That is just gross.
I was shocked beyond words. Never in my life have I witnessed such atrocious, aggressive behavior from people in the service industry. It was all I could do to keep my wine in the glass and not throw it in one of their faces. For shame. What an utter lack of decency and respect for customers. The way we were treated and ousted was despicable. It is fair to say we will not be returning in the near future.
