Avalon Hotel & Bungalows Palm Springs
Hotel · Palm Springs ·

Avalon Hotel & Bungalows Palm Springs

Hotel · Palm Springs ·

Sleek rooms, 3 pools, spa, trendy restaurant & event space

friendly staff
beautiful grounds
great cocktails
old school vibe
poolside dining
mountain views
boutique hotel
old hollywood feel
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by TRIPADVISOR
Avalon Hotel & Bungalows Palm Springs by Tablet Hotels
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null
Avalon Hotel & Bungalows Palm Springs by null

Information

415 S Belardo Rd, Palm Springs, CA 92262 Get directions

$$$

Free Wi-Fi
LGBTQ friendly

Information

Static Map

415 S Belardo Rd, Palm Springs, CA 92262 Get directions

+1 760 318 3012
avalon-hotel.com
@avalonhotels

$$$

Features

•Free Wi-Fi
•LGBTQ friendly

Last updated

Jan 28, 2026

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@michelinguide
48,380 Postcards · 8,030 Cities

The Best MICHELIN Guide Hotels in Palm Springs

"This place has seen it all, from Joan Crawford and Errol Flynn to American presidents and one King, but the Avalon is no Rat Pack wax museum or Jetsons-modernist fantasy." - Mark Fedeli

https://guide.michelin.com/us/en/article/travel/palm-springs-hotels-michelin-guide
Avalon Hotel & Bungalows Palm Springs
@insider
77 Postcards · 13 Cities

"The Avalon is a long-time Palm Springs staple, beloved for its central downtown location, resort-style amenities, and Spanish-inspired villas and bungalows surrounded by greenery. The well-designed property is ideal for a relaxing vacation that's still close to the action. Plus, three pools, a spa, and well-reviewed dining are enough to keep you on-site."

12 hotels we love in Palm Springs
TRIPADVISOR
Avalon Hotel & Bungalows Palm Springs
@myboutiquehotel
10,602 Postcards · 3,205 Cities

Avalon Hotel and Bungalows Palm Springs, a Design Boutique Hotel Palm Springs, U.S.A.

"This downtown Palm Springs luxury resort features a full-service spa and expansive gardens. The Avalon is 20 minutes' drive from the Aerial Tramway and features rooms with iPod docking stations. The modern rooms at Avalon Palm Springs are furnished with WiFi, smart tablets, cable TVs, and minibars. For added convenience, the comfortable guest rooms include mini refrigerators and ironing facilities. Chi Chi at Avalon Hotel serves up fresh, chef-inspired fare, with a menu that reflects a vibrant, spirited take on delicious real ingredients and authentic West Coast cuisine. Guests can enjoy specialized menus and innovative dishes at this restaurant. Estrella Spa offers a wide selection of luxurious spa services at Palm Springs Avalon. Three refreshing outdoor pools, including a family pool and an adults-only tranquility pool, and 2 large hot tubs surrounded by citrus trees, manicured gardens and poolside cabanas are offered to guests. If they prefer, guests can work out in the 24-hour wellness centre, join a weekend wellness class, use a resort bicycle or go on a guided hike. Joshua Tree National Park is 1 hours' drive from the Avalon Palm Springs. The hotel is 7 minutes' drive from Fairchild Golf Course." - My Boutique Hotel (en)

https://www.myboutiquehotel.com/en/boutique-hotels-palm-springs-california/avalon-hotel-and-bungalows-palm-springs.html
Avalon Hotel & Bungalows Palm Springs
@tablethotels
8,496 Postcards · 3,270 Cities

Avalon Hotel and Bungalows Palm Springs (Palm Springs Area, California) 26 Verified Reviews | Tablet Hotels

"It seems everything old becomes new again someday; who’d have thought Palm Springs could relive its glamorous glory days? Yet that’s just what’s happening, as a new generation of Angelenos skips out on Beverly Hills and heads inland to this desert oasis hideaway. And in Palm Springs, it doesn’t get more stylish than Avalon Hotel and Bungalows Palm Springs — once the Estrella, this place has seen it all, from Joan Crawford and Errol Flynn to American presidents and one King." - Tablet Hotels

https://www.tablethotels.com/en/palm-springs-area-hotels/avalon-hotel-and-bungalows-palm-springs
Tablet Hotels
Avalon Hotel & Bungalows Palm Springs

Al W.

Google
We checked into our room at the Avalon and were greeted by the nicest people at the front desk. Aris checked us in. any case, we were upgraded to a beautiful room which we totally enjoyed. The pool Was great and the Chi Chi restaurant was great as well. I had the Açai bowl twice and really enjoyed it. The restaurant had coffee set out at 6 am, so that was handy as well. The free coffee was pretty good. The wait staff in the restaurant were very personable and friendly. We are heading back in a few days, so will get their names. The woman at the front desk was also great. She was relatively new. (I’ll update her name as well). The location was a 2-3 minute walk from the main drag, so that was great. We are heading back from the coast in a couple days, so looking forward to getting back.

Michelle T.

Google
I work professionally in Historic Building Preservation and have wanted to stay at the Avalon and Ingleside for years and finally got the chance. These historic hotels are right in the heart of old school Palm Springs. The grounds and Mountain views are ridiculously gorgeous. You will have four amazing pools and two hot tubs to choose from if you count the use of their sister property The Ingleside near by. I got a massage at their Estrella Spa. Randi gives a world class massage and is just delightful. Avalon’s poolside Chi Chi Restaurant has a small but perfect menu from breakfast, fresh salads, and burgers.For the ultimate authentic Rat Pack dinner, Melvyn’s on the grounds of the Ingleside is everything! Finally, I want to also call out James at the front desk for making my stay extra perfect. Staying here is a dream. I’d live on site if I could 😭

Juls S.

Google
I was able to check in early. The front desk staff was friendly. The room was cute and clean. Parking was close to my room which is convenient. I went to the pool and a server greeted me promptly. He was very attentive and polite. The happy hour prices were amazing! The $5 waffle fries were still a full portion. The seasoning on them is amazing. They were cooked perfectly. My drink was delicious and very balanced. Each pool had a full ice water station nearby. The music was pleasant and at a great volume. The vibes were so peaceful! I definitely will be returning!

Jason W.

Google
Been staying at this property for nearly 30 years, also been a vendor for Marriot for over a decade so well aware of the concessions that can be made to accommodate guests, and none were taken during our week reservation on Christmas week. We were kicked out and had our reservation cancelled for our Christmas vacation because this pet friendly hotel allows dogs, but not our five month old, less than 5 lbs baby kitten. Management stated that our kitten was more of a risk than a loud, potentially damaging dog. Tried to also tell us it was an allergen issue, yet people with dog allergies are not considered? They could have easily done some investigating and realized that not only is our breed one of the most hypoallergenic of all cats, but at 5 lbs she is also silent, and still has her baby teeth and baby coat, and is basically harmless in all ways possible. Instead a blanket policy of “Yes Dogs, No Cats,” was applied at this failing hotel. It’s worth noting that we had already checked in, and were headed to the pool with no problem from the front desk who petted and held our kitten during the check in process before a manager then kicked us out. Other messes at the Avalon: 1) no more valet. Guests are now left to fend for themselves. 2) no welcome beverage upon arrival. 3) messy and dirty lobby with stacks of boxes behind the check in window. 4) unprofessional looking staff with no uniforms. 5) zero holiday decor. Everything happens for a reason, and we ended up getting a gorgeous large bungalow with a private patio at The Colony Palms for our tiny family member. Valet carried our bags, we were greeted with a glass of champagne, and there is a gorgeous Christmas tree in the lobby with professionally dressed staff. Literally a perfect welcome for our whole family. Needless to say, the Avalon has lost its magic and after over 30 stays at the property since it was the Viceroy in the 1990’s… we will never be back. This situation could have absolutely been avoided in the name of customer service. If you’ve stayed here before, you’ll be shocked like we were to see it looking so poorly, run down, and sub-par. If you’re an animal lover, you’d also love to hear how this now run down property treated two loyal guests on Christmas. What a mess. We are thrilled to be at The Colony Palms instead. We suggest you take our advice and do the same.

Elisa C.

Google
Total mixed bag and would likely not stay here again. Front desk staff is friendly and gave us a warm greeting upon arrival and was very helpful with the variety of challenges we had during our stay. Pros: front desk staff, easy walking distance to hiking and all that downtown PS has to offer, our terrace had a nice view of the mountains, well decorated pool area. Cons: no coffee maker in the room (very odd for a supposed 4 star hotel); the worst housekeeping I've ever experienced - we'd ask for towels and they'd bring bath mats, they didn't empty the trash, they didn't clean up obvious stains and mess, we ended up putting the trash in the hallway just to get it out of the room and then 3 other people on the floor did the same; room is also cheaply decorated and oddly missing furniture - it was big, but there was no chair and in the bathroom it was also well sized, but only had a tiny table to put your toiletries on - very odd!, there actually is free reserved parking behind the hotel but it took a few days before we were able to get an answer on that; the free coffee and pastries in the AM quickly ran out of pastries Overall, it just wasn't a great experience, but you can see the potential if someone actually cared

JH

Google
Booked a 4 night stay through Chase's "The Edit" Collection. Spent one night and promptly checked out the next morning. Basically was willing to walk away and lose my entire booking cost...it was that bad. This is basically an old motel that was repainted white (including the tiled floors) and called "Boutique". Walls were paper thin. Could hear peoples conversation in room above late into the night. Baby crying at 5am sounded like it was in our unit. People walking above sounded like stomping or banging on our ceiling. Just a total lack of insulation which was not addressed whenever they remodeled this motel. Bathroom was tiny and dingy. Shower had mold growing all over. Checked out after one terrible night and asked for bill. still haven't gotten it one week later, but they added charges I never incurred to my entirely prepaid stay that I abandoned. Can't wait to fight this. This should not be on Chase's "The Edit" collection. I would look elsewhere if you're looking for quiet and an elevated experience.

SurJ C.

Google
This desert 🏜 charm is nestled against the gorgeous mountains of Downtown Palm Springs. Walking distance to main strip Palm Canyon. Has beautiful pool area dining and great cocktails with a classy wine 🍷 list. Highly recommend. Armenian Barista CoffeeWithShahe

Patty A.

Google
First, I want to share that the staff was incredible. My review has nothing to do with the staff. That said, this is not at all what the pictures reflect on their website. I was so disappointed when we arrived at this hotel. The room was dirty, it smelled and it was very old. They put newer furniture in there to try and modernized it, but they just put lipstick on a pig...at the end of the day it was still a pig. The walls and ceilings were very thin...we heard the people upstairs from us as if they were in the room with us, the staff walked outside pushing laundry and garbage carts at all hours...we did not once get a good night sleep the entire 3 days. I kept finding bugs walking across the floor...it was just gross. The parking is horrendous and the hotel itself is not clearly marked so finding it at night proved to be quite difficult. They fitness center lacked luster and again isn't was is presented on the website. Please beware before booking here...and if you do, please don't have high expectations based on what you see online...if you don't expect too much, you'll be fine.
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Carole D.

Yelp
My husband did an amazing job by selecting Hotel Avalon in Palm Springs for our Anniversary celebration. We absolutely loved our stay at this lovely boutique hotel from the moment we stepped onto the property! This hotel is a gem boasting an Old Hollywood feel. Featuring 3 stunning pools that are perfect for lounging under the sun. The bungalows are beautifully designed, offering a cozy yet stylish retreat. Everything from the landscaping to the decor is thoughtfully curated, creating a serene atmosphere. Everything is clean, inviting and beautiful. The team was incredible! A highlight was definitely Candace at the front desk--she was incredibly welcoming and attentive, making the check-in and out process smooth and enjoyable. Thank you, we can't wait to go back!
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Katie S.

Yelp
I had a staycation at Avalon with my sister. We really loved the grounds of this boutique (see pictures) and enjoyed the pool & drinks poolside. The hottub was great in the early mornings & evening. The hotel smells amazing as you walk around it. The rooms are fairly basic and could use some furniture updating and renovation, especially for the price point

Stephanie L.

Yelp
Review: 2/5 Stars Unfortunately, we would not stay here again. We visit Palm Springs often, and my partner chose this place for my birthday, but it fell short of expectations. The rooms are outdated and not well-maintained--our sink was clogged, and despite calling the front desk, no one came to fix it. Room #115 also had a strong, unpleasant odor, like sewer or backed-up plumbing. The property grounds were okay but nothing special. The only positives were the complimentary valet, complimentary yoga, and the heated pool, which is why I gave it 2 stars instead of 1. A special shoutout to Genevieve, who led the yoga class. She was fantastic--5/5! Even if you're not staying here, you can take the class for $15, and I'd come back for that alone.
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yvonne o.

Yelp
This lovely establishment has manicured grounds three incredible pools and a lovely all white decor that makes you believe you woke up and you were in heaven! If you want more of a resort vibe, this is the place to come and chill. The staff is more than kind and friendly and makes you feel like you are at your mom's casita complete with a cold beverage waiting and attentive and knowledgeable staff helping you to navigate Palm Springs. We will be back and make it a longer stay
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Jon D.

Yelp
Tired, tired, tired! This place is in dire need of a renovation. Everything looks worn. The first room they checked me into looked at a cement wall. That was the "view". They're charging prices like it's a high end boutique hotel. It's not. It's a motel made to appear "hip". I canceled the 2 night. Giving it 2 stars because they apologized, and offered a slight concession. A couple staff members mentioned it did need a renovation. That's all you need to know. Skip this place. Too many other nice properties in Palm Springs.
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Angela S.

Yelp
When you pull up the hotel is right off the main street, valet is complimentary with your resort fees. There was a bit of a wait in the lobby but they offered each guest a complimentary glass of sparkling wine or sparkling water. My room did upgraded from a king guest room to the 1 bedroom bungalow with my Marriott elite status. I did also have 50$ f&b credit. I took advantage and had dinner at Chi Chi. The food was delicious, I got the smash burger & also the spicy margarita. The cocktails were well made & the burger was top notch. I was here for work and it was centrally located and convenient. I would come back again.

Zoe L.

Yelp
My husband and I stayed here last month for a getaway weekend. Nice location, however I wouldn't stay here again because my car was damaged by the valet here and they are denying accountability.
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Mercedes S.

Yelp
I hired a lawyer to sue them. They've been dodging my lawyer for a little over a year. I took my complaints to Instagram and they blocked me. Next up? Small claims court before the statue of limitations expires.
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Ray W.

Yelp
LOVED our wknd there, its our new home base for PS activities for sure. (not a light statement, we've stayed at dozens of spots over the last 15 yrs.,) Everyone from the Valet parking, to the front desk, to the bartender and all the staff treated us like we were special. Anything you need, they are on the spot to assist. We ate at the hotel restaurant twice, its awesome, and you can walk 1 block to a dozen other choices. Thank you all and we'll be back!
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Stephanie Michelle W.

Yelp
Mom and I appreciated the minimalist and very clean rooms at this hotel. ALL of the staff members that we personally encountered were warm and welcoming. The beds are very comfortable, and the manicured grounds are fun to walk around while enjoying quiet moments alone. The fitness room is a bit small, but some exercise machines are outside if you start to feel a bit claustrophobic. I would definitely plan to stay here again as it is close to the main downtown strip where all of the great eats await the visitors who seek a little foodie adventure. I highly recommend staying here during the midweek in December before all of the kids go on winter break. Fun stuff!

Cheryl L.

Yelp
We recently had an event here for 30 people and it was perfect. The planning process with Michelle, Food and Beverage Manager was great. The service at the event was awesome. Everything was ready when we arrived. The appetizer food was exceptional including a great range of vegetables and charcuterie. I would use this venue again!
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Katherine L.

Yelp
First stop after arriving from Chicago. I got a resort pass knowing that this would be the perfect place to chill and have a nice lunch poolside. Had the brussel sprout caesar salad at the recommendation of my server and the iced latte was perfect to wash it down. It was very quiet and relaxing, and I recommend coming by.

Allison K.

Yelp
Disgusting, dirty, outdated, rooms have bugs; Ants, bed bugs, mosquitoes. I think a motel 6 might be better. Do not waste your money.
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Polly F.

Yelp
A little slice of heaven. A small boutique with welcoming and friendly staff, great food, a pool that gets lovely sunshine in the afternoon. It was all we needed. I only wished our stay was longer!

J D.

Yelp
Would actually give this property 0 stars. They are affiliated with Marriott but Marriott customer service can offer very little to no support should an issue arise with Avalon Bungalow Palm Springs. Front desk is hard to reach (routinely goes to a voice mail line) and interactions with live staff are limited at best. Property charged for a non-stay as well, even after Marriott Customer Loyalty pre-checked multiple times prior to the stay and found no reservation on record. Also just fyi Design hotels of Marriotts should and DO populate in the Bon Voy app, except for some reason this one...? Interesting.
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G M.

Yelp
So tip #1 wait until the last minute to book on the apps we did hotelstonight and got the room half price. The room was basic the bathroom was too basic. The pools and the property itself was very nice and the staff super nice. Tip #2 Check your room before you unpack because we spent one night and got bed bug bites!!!!! We reported the issue to hotelstonight app and they contacted the hotel itself and they tried to tell us it was mosquito bites. Well we know what mosquito bites look like on our bodies and we even sent pictures. I'm not happy with the way the hotel or hotelstonight handled the situation we were on the phone for over an hour that they should take some action so no one else has to have the same experience. We were in room #306. It's hard to say anything negative because we really liked the hotel but I will definitely be on guard next time and check the mattress and room first. Beside the bed bugs everything else was really awesome the staff is super nice and the parking is secure and the rooms seemed clean. We have stayed in hundreds of hotels over the years but this is the first time we experienced bedbugs and it was really gross. They bite three to four times in a line like a trail or cluster and they are itchy. Both my wife and I get welts with mosquitoes so these definitely were not mosquito bites. Check out the photos for yourself.

Jeff H.

Yelp
Exceeded our expectations...which were high! Staff's pleasure is to make your stay amazing! We had never been here before, but will be back!

Tammy L.

Yelp
Our family celebrated my Moms 85th birthday last month with a 4 night stay at the Avalon. I had never experienced such kind treatment from a hotel staff before! They went above in procuring a wheelchair for our family's use while we were there. They knew our names and welcomed us back each time we went out and found space for all 10 of us to have an impromptu pizza party where we could all be together. The accommodations were clean and lovely. I look forward to visiting Palm Springs again and staying at the Avalon!
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Mindy P.

Yelp
There are many pros to this darling little hotel. We stayed in a one-bedroom suite facing the pool on the ground floor. It was spacious and had 2 bathrooms. Pillows were comfy, mattress was so-so. The view from our patio was lovely! I would have kept our curtains open, but everyone who walked by looked in. Probably better to stay on the second floor. Service was great. Housekeeping came every day which was much appreciated and all of the staff was attentive and friendly. Cons: THERE'S NO WAY TO GET OR MAKE COFFEE BEGORE 8:00!!! I'm a coffee snob from the Pacific Northwest and I bring my own supplies for a pour over. All I require is hot water, which I can get in any hotel except in Vegas. I asked the front desk twice and they were stumped, as if no one wants coffee before the restaurant opens at 8. Closest coffee shop is .4 miles away. It's also an old building so there aren't ample outlets. There wasn't one within reach of my nightstand, so if I wanted to charge my phone overnight , I had to do so somewhere else. Also, poor internet connection for AT&T users.

Steph R.

Yelp
LITERALLY this hotel sucks. Charges like it's a chic boutique hotel it's literally a motel 6. Bed squeaks. Not clean. Thin walls. It like piggy backs on its sister property the ingleside inn (which is stunning) and they simply are probably only in business because of that. The food & drinks at the pool are spectacular but aside from that this place literally sucks. Do NOT spend your money here.
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Leila T.

Yelp
honestly, this place is JUST okay. if you are looking for a more luxurious hotel experience, i'd definitely recommend to stay someplace else. staff, valet, and bar people were great and the drinks at the bar were delicious. but the rooms are seriously lacking. the bathroom was a good size, but was super dark (no light in the shower) and had only a pedestal sink (aka no place to put toothbrush, hairbrush, etc.) the longer i stayed the more i realized that common amenities found in more modern hotels are missing at the Avalon. No full length mirror. No USB ports at nightstand. No clock!!!!! I will say that the (very pricey) items in the minibar were a nice touch. but i could not believe that one of the items was a box with condoms and a vibrator!!! while some might appreciate this, I would much rather have a clock so i can see what time it is in the middle of the night without grappling for my phone!!! not a bad visit, but won't be staying again.

Teri K.

Yelp
Hotel looks better in pictures, it is cute but not for me. This hotel is very quiet, so if you like quiet then come here! I like a little bit more of a happening hotel. The rooms are old, but someone upgraded them by repainting it. The shower in the website is not the granite basic shower. Ours was old and the coloring was off. You can see black spotting all over the shower. The drawers and dresser are old wooden pieces you would see in an antique shop. The whole room felt like I was back in time. There was barely any counter space in the bathrooms. No clock, no mirror in the room. Two pools are adult only pools and one is for children. The children pool had no towels and no water when we got there around 4:00 pm. I asked the guy to refill both and he only refilled the towels. Overall, not impressed. The amount you spend in my opinion is not worth it. There are plenty of more vibrant, fun, and exciting hotels in Palm Springs. The staff was nice at the front desk and welcoming, that was a pro.
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D L.

Yelp
Grounds are nice, staff was great, rooms are nothing special. My dog tore a hole in the provided dog bed (it was kind of old and obviously used), and when I told the front desk, they said it was covered by the pet fee. After I checked out and got home, I had to call to get a receipt and noticed a $250 charge had been added to my bill. The pet fee was $100 and apparently didn't cover an old dingy dog bed.

Moko V.

Yelp
I'm not a fan of boutique hotels. It's determined by each owner what "service" is... right??? The location is good... the valet & front desk staff are friendly. It decently priced... Nothing great to say about it...
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Claudia D.

Yelp
Great deal purchased via third party for a Sunday-Monday stay in September. Check in was very accommodating, we were offered champagne but we didn't have to wait long. Our room was the Premium Studio King but I will say it was a bit of a let down because it didn't look like the picture but it was clean and decent room and stocked bar but room for our things. We didn't get a chance to dine but enjoyed hanging and going for a swim. Also had a wonderful dinner in walking distance at Melvin's. The hot tub/spa also looked nice but didn't get a chance to go in. I would come back again. They offer valet.
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Stephen Z.

Yelp
Do not use a third party vendor to book rooms here. Management seemed to understand that if you use a third party vendor to bring in money that the hotel is still responsible for the representations of that third party vendor i.e. if the vendor says there will be pool views, there needs to be pool views. Still looking into legal recourse. Management could have said they were sorry, but they did not. $100.00 credit (it was first a $50.00 credit) on a $500.00 a night room is not going to cut it. Also, don't book here if you are disabled. You will get a room with barely any sun, a ceiling where you can hear your upstairs neighbor's every move along with every time they flush their toilet, a loud refrigerator from the 80's and a patio with weeds. Loud exhaust from the valet and passing street cars. Also, white walls with black masking tape are not a design feature. The overall hotel is old with lots of white heavy stucco. The pathways and steps need to be steam cleaned as they are dingy. The food is way over priced. The old saying of if "you can't make toast without burning it" is appropriate for the avocado toast. The resort fees are huge and pay attention to the fine details. The overall place has a vibe of desperation and their management need to go back to school to learn better client service. Will not be back and will let all our friends and business clients know.
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Lizbeth L.

Yelp
Love it ! Love the views and vibe. Very close to downtown Palm Springs . Would recommend!
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Cindy T.

Yelp
I found this amazing little gem, for a weekend getaway. I booked it on a whim and it was exactly what I needed. I checked in with the hotel and went to the pool and laid out. Once our room was ready they gave us a call and put our stuff in our room and went back to the pool. The pool were distant from each other and total of 20 chairs at the adult pool. It was so relaxing, the rooms were beautiful and I requested to be out somewhere really quiet. I was put in the back over looking the mountains. It was beautiful. The staff here was exceptional. Thank you again Jasmine for such great hospitality checking me in! And Mike in Valet! And I cannot wait to be back. Thank you.
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Stacy E.

Yelp
We've been going to Avalon Hotel and Bungalow since they opened. When walking through the front doors of the Avalon, we are transported into another dimension. I am able to let go and relax. Avalon is lovely slice of heaven. The grounds are fragranced in orange blossom trees, verdant grass, palm trees and tropical pools. I love the decor and the soft entrancing rhythmic music. The staff is incredibly warm and friendly -always going above and beyond, not to mention fun to talk to. I personally think they did a fantastic renovation on the rooms and bungalows. The bright color doors that say welcome home on the way in...the brilliant white floors and walls...and a bed made out of clouds. Will we be returning? Yes!!!!
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Sarah P.

Yelp
If you hate sleeping, this hotel is for you! The rooms are more like tents than enclosed spaces in their ability to contain sound or shut out the outside world. We can hear EVERYTHING - from people talking while walking by the pool mere feet from our door, to the music they play loudly, to housekeeping merely walking down the hall. It's not even 8 am yet, and vacuuming and the staff getting the pool ready for the day have woken us up repeatedly. Not to mention that they have already started the music back up at 7:45 am. The 2 stars is for the staff. From the valet guy, to the front desk peeps, to the restaurant servers - everyone was a sheer delight. I still would never stay here again
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Kristina F.

Yelp
I had my bachelorette party here and it was a blast. The hotel has the perfect charm and the staff is excellent.

luda a.

Yelp
This resort is everything you need to restore and relax over the weekend. I booked it based on good reviews and it did not disappoint. In fact we came back 2 weeks later and decided to stay at the same place. The Pool service and food outstanding!!! Location of the hotel is located walking distance from central streets with multiple restaurants and tourist shops. The hotel is dog friendly. Great couple get away !!!
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Rosa R.

Yelp
I'll begin by saying that this place is beautiful! Pros:The grounds are amazing and it is definitely for adults. I wouldn't take a child there because it feels very adult like. Employees are very nice. As far as the cons: bed is uncomfortable. Too much light comes into your bedroom so if you like to sleep in forget about staying here. No coffee maker. Too much out door noise, especially from staff. Shower pressure is so low! If you're going placed on the second floor above the laundry room, the washers will wake you since the building shakes.
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Jessica P.

Yelp
Gorgeous grounds and perfect atmosphere, loved all the different pool areas, trees, decor and friendly staff. Great bartender, excellent cocktails. Loved every second.

Ashley D.

Yelp
The hotel is very clean and modern. There are multiple entries and exits. Lots of public parking on the street and valet parking was included in the hotel fee. One of the highlights for us was the person at the front desk. He explained all the amenities included with our stay and the credits we had. He was very clear and accommodating and so friendly. The location is amazing as well. It is like two blocks away from many shops, restaurants and stores.
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Mary G.

Yelp
Came here for a quick girls trip to Palm Springs. Four of us stayed In a 2 bedroom suite. Very spacious with a living room and a small kitchen. One of the charming parts of Palm Springs is the old school vibe of the city. This hotel is consistent with that old school but upscale vibe. If you want new construction or a business travel experience this might not meet your expectations. The crowd is super fun but not crazy, perfect for a group of moms looking to take a break and have a drink by the pool. I took advantage of the on site spa and had a wonderful massage. Dinner one evening was also on site and the meal was good (note that if you visit Palm Springs make your dining reservations early). Down side. 1. The rooms are a BIT dated. I find this charming but be prepared for quirks along the way. 2. It's expensive - good use of Bonvoy points if you have them. The spa is also expensive. 3. No good parking. If you don't mind the valet this is a non issue. Also, There was a wedding happening the weekend we were in town so certain parts of the hotel (certain pools) were closed for parts of our stay. This didn't impact our plans at all but it could have so be aware.
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Michael U.

Yelp
An old Viceroy Hotel that hasn't been updated. Charged over 800.00 for a Thursday night. Definitely not worth the price. Staff was friendly
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Jason H.

Yelp
Do not stay here!! Payed got an upgraded pool view room and when we arrived we got a moldy smelling room with a view of a wall. Would be fine if the lighting in the room wasn't darker than a unlit basement. Asked the front desk why we were not given a pool view (when we paid extra for it) and was told pool views are as per availability and not guaranteed (so why are you charging extra for it!?). After 2 hours we finally got our room changed. Second room, the water pressure is non existent to a point where I had to slowly fill up a cup of water just to pour it over my body to wash off soap. The windows have zero sound proofing so being poolside is a detriment as people start being loud by the pool around 730am. The room also has a distinct musky smell. The people next door to me would arrive back late and loudly and since the door has no sound proofing you would hear everything. Also whenever a neighboring unit would flush or turn on the shower you would hear a loud clunk noise throughout the space. Pros: didn't get bed bugs Cons: everything else
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Spencer T.

Yelp
Let's start with the staff. If I could give five stars to the service alone, I would! Everyone from the front of staff to the valet were awesome! So polite and professional! The sad part is the pricing for this place. It just felt like I stayed at a motel. For the price I expect 100% better. Although a very clean establishment. I've payed less for better accommodations. You can literally hear everything that anyone does. The music playing from the pool/restaurant. Random guest etc. I think the walls are made of paper. Wouldn't recommend this place.
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Kim B.

Yelp
We spent 4 nights at the Avalon. Monday to Friday. The staff was welcoming. Everywhere you turned there were people cleaning. I was a little disappointed to hear a couple of the morning bar/restruant staff discussing a guest who complained about the music. The guest may have been rude but to discuss her in front of other guests was tacky. The valet staff were the best. The front desk staff spent time with me suggesting routes to take for a bike ride. The facility is very clean and cozy. There are plenty of lounges poolside. The pools were a pleasant temperature. The hot tube was large with well placed jets. The spa included a small exercise room, treatment rooms and a steam room. My spa treatment was excellent. Our guest room was on the 2nd floor over the main pool. The beds were very comfortable. The room was clean. Sadly the appointments were very lacking. There was no place to put our clothes. The closet was hard to get into due to the bed being too close. The bathroom did not have any hooks or towel bars. We had to hang our hand towel over the magnifying mirror. The shower head had a sharp spray and was extremely hard to get a comfortable temperature. They played music at the main pool. It was a bit loud and not at all soothing. I think the Avalon is good for a couple of nights, but until the add hooks and drawers to the room more is not comfortable.

Alexander N.

Yelp
Why it is generally a nice hotel, a few things are quite annoying: 1. No hooks whatsoever. You cannot find a single place to hang your towel or pajama in the bathroom. Clearly a brilliant designer's choice. 2. They advertise free valet, bike rental etc. nice right? Except they charge you extra $52/day at check out, whether you used any of this or not. Very sneaky. 3. They give you free drinking water but only first night. No replacement after that. I think it's cheap. It's more honest to just charge. Bottom line, I don't believe I will staying there again.
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Tim P.

Yelp
I stayed here many times when it was a aviceroy so I can't comment on the current level of service, but under Viceroy it was exceptional. I was temporarily in a wheelchair the second time I stayed (I'd just gotten a serious diagnosis) and they immediately upgraded me on that and every subsequent stay to one of the accessible bungalows -- at no extra cost. I saved six hundred dollars per night. The basic rooms are very pleasant and have patios but the bungalows are a small house with a private walled patio. Lovely seating area, lavish bed, and beautifully large bathroom. The shower was a sybaritic delight. Excellent high end toiletries and not in those annoying little bottles. The gardens are lovely. It's so private since the entire property is enclosed and right against the ridge.
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Gary S.

Yelp
The smallest room I have ever experience in any hotel anywhere. No desk, no dresser. Room only had space for bed and two small nightstands. We had to live out of our suitcase as there was no place for clothes. I had difficulty turning around in bathroom. All this for $600/ night! When I complained the hotel waived the resort fee and gave me a $50/night food credit. However, the hotel should have disclosed the room configuration when confirming my reservation. To be fair the grounds were beautiful, food and service fine.
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Geralyn M.

Yelp
Only our second time traveling to Palm Springs from Las Vegas and this trip has proven to be one of the best vacation experiences we've ever had. We travel quite a bit, so it's saying a ton. The staff and service has been outstanding to say the least. The property and grounds are beautiful. So many shout outs that it's hard to remember all the names... but I'll give it a college try! Front desk...Collin, Cody, Emily & Christina... WOW.. you made our entire experience mean so much. Food/Beverage... Christine, Mayte, Zoe, Santiago & Ben.. we bow down to YOU! Valet/Bellman... Mike & Allen... no words for how much respect we have for all you do. Of the ones I have forgotten the names..my apologies. Not one employee here disappointed. We will never stay elsewhere when coming to Palm Springs and we look forward to our next time around. THANK YOU from the bottom of our hearts.
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Valerie P.

Yelp
Overpriced and outdated. A friend had his wedding here and I was in one of the bungalows, which was surprisingly shabby and strangely designed (Concrete floors. Curtains separating the bedroom instead of walls and a door.) given how expensive it was. There were no outlets to speak of in the bedroom, as well as no alarm clock. Normally I just use my phone as my alarm clock, but it seemed really odd to not provide one when people aren't able to plug their phones in near the bed. When I mentioned the outlet situation to the front desk the just kind of shrugged and commented that it's an old hotel, what can you do? Which is a strange thing to say as tons of older hotels are capable of updating their properties. My room also had a broken light switch and, despite its size, no storage to speak of. There wasn't even a towel rack in the bathroom--a very odd use of space! Staff was nice and the grounds were cute, once I figured out where the heck I was going. The place is a bit of a maze, and I was very surprised that the hotel doesn't provide maps or any information whatsoever in the rooms about their property and how to navigate it. Given how expensive the room is for how little you get (and they hit you with $$$ in resort fees on top of your room rate, so look forward to that!) I do wish I had saved my money and stayed somewhere else instead.
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James B.

Yelp
Really nice stuff and beautiful property. Very good price for what you receive. Delicious food as well
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Ashlie C.

Yelp
I would give five stars for the service, everyone who works here was absolutely wonderful! Also, the food at the on-site restaurant was really good and they provided amazing service. The room itself is not worth the $1,200 we paid for two nights. My husband and I celebrated our 2 year anniversary here in October 2020 and wanted to splurge on a nice weekend getaway. When we opened the door to our room we both looked at each other and said...how much did we pay for this.?? I think this is one of those old motels that has been turned into a boutique hotel. It used to be the Viceroy. The entire room from floor to ceiling was painted white, even the saltillo tile was plastered with white paint. It looked cheap, The bathroom was so small, you can't fit two people in there. The linens felt like they were very poor quality. I was surprised by the quality of the room for how much we paid for it. I appreciate the service and the people who worked there but I would never pay that much money to stay there again.
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Saif A.

Yelp
Had a quick dinner tonight at the bar and it was impeccable. Delicious Pinot Noir & a burger to go with it, the Affogato just hit the spot, and I was smiling from cheek to cheek. Excellent food excellent service, everything about this restaurant is excellent.
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Alex L.

Yelp
Stayed in this hotel with points for a night and had a nice stay. There are three pools and the hotel has a resort-like feel with bars and fire pits. We were fortunate to be upgraded into a large hut that had multiple rooms and a beautiful bright living space. The King bed in the room was very comfortable. The location of the hotel is central as well with gorgeous views of the mountain not so far away. I recommend staying here if you're visiting Palm Springs! Parking wasn't an issue, we didn't use valet, but found a parking spot close by.