Avana Cheshire Bridge

I had an amazing experience working with Teriah, sorry if I misspelled it From start to finish, they were professional, friendly, and incredibly helpful. They took the time to listen to what I was looking for and made sure to show me options that fit my needs perfectly. Communication was always prompt, and they answered every question I had with patience and detail. The whole leasing process was smooth and stress-free thanks to their efficiency and genuine care. I truly appreciate their effort in helping me find the perfect place to call home! Highly recommend Teriah to anyone looking for a great apartment experience.

I don't currently live at this complex, but I went for a tour yesterday, and I had the most helpful, knowledgeable and transparent tour EVER from Keyona. She took such tremendous care of me, and really sought to understand what I was looking for so she could best help me find a place that would truly be good for me. I wish she could run trainings for every leasing office professional in the world.

I recently toured Avana Cheshire Bridge and had an amazing experience! I met with Teriah, who was incredibly professional, thorough, and knowledgeable about the property. She took her time walking me through all the amenities and floor plans, answered every question in detail, and made me feel completely comfortable throughout the process. Her friendly personality and genuine care really stood out. If you’re considering touring this community, I highly recommend meeting with Teriah, she’s awesome!

I would like to recognize Melvin, who is managing Avana Cheshire Bridge with such great leadership. He is always kind, professional, and shows excellent manners in every interaction. Of course, as residents, we all have needs and requests, but I believe we should never forget to show appreciation. The entire staff here truly works hard to serve all tenants in the best way possible. If we want to receive better service, it starts with us expressing gratitude first. I am thankful for Melvin and the whole team at Avana Cheshire Bridge for their dedication and effort.

Melvin Faulk the manager was extremely nice and customer service was a 10/10 I would highly recommend him. He covered everything I asked in very specific detail and also gave me a very detailed tour of the property! I absolutely wouldn’t choose anyone else to recommend. Keep up the Great Work!

I just want to say I really appreciate the team here at Avana Cheshire bridge they ensured that I was taken care of. I made the mistake of not making sure my two bed I applied for had a balcony . Yahaira did an amazing job showing me the units and also ensuring I had the help I needed to have a comfortable move in. Next couple weeks is my move and I recommend this to anyone . The Manager Melvin is also 1of1 ! Very down to earth and very accommodating. He stopped me as I was approaching the complex and immediately stopped what he was doing to ensure I was taken care of.

I'm not a tenant nor wish to be. I took a walk over here last night, I'm going to call code enforcement. The trash is disgusting and despicable. It was all over the place, stinking, and on top of that trash was all over the ground. The reviews can't all be true. It matters how the ground look, it's a representation of management. Slothful, lazy, and worried more about commission than care of the property.

This place was beautiful! Seems like it’s very upkeep. I toured with Aviona & she was so sweet, very professional! She understood my needs for an apartment and she was spot on, she explained everything clearly & was very helpful. I would recommend this place to anybody looking for a cozy, quiet, and beautiful place!

Lets start by saying NEVER AGAIN ! When I first moved in it was wonderful as you can guest, over the months and a year the complex has gone downhill. I started on the ground level which layout was great but the person on top of me lived nasty and I had roaches coming into my home. I reported the bugs to my " landlord" and they sent pest control THAT did absolutely nothing, after telling them to break my lease turns out the person on top was a NASTY MF and his nasty ways were coming to my home. When they transferred me to the third floor, everything seem to be good and but why does my apartment have mold in it?? expressed that to the Property manger and it was talk to you rental insurance did that and they told me talk to PM. it was the back and forth that pissed me off. The gate always broke ! The Velet trash company comes on there own damn time but they want to charge you $35 a month like give me a break. I was pregnant and they told me to take my trash to the dump, like NO im paying you so you take it. The mail box been broken since moving in, THIS PLACE IS A DUMP ! The leasing agents are rude and have no customer service skills at all. DO NOT MOVE IN

Wouldn't move here based off of the leasing agents attitudes alone. You can pick another career path if you're uninterested in your jobs. Cute apartments visually though.

Anyone looking to move here and plan on getting packages delivered to your home like a normal person, please read & for leasing management reviewing this review, I have already spoke to you about this: I have lived here for 5 years and in the last 2 we switched over to Fetch Delivery service by FORCE, with an additional $21 monthly fee added to our accounts. My experience, like many others, has been terrible. My packages have constantly been lost by this company, and they have a broken customer support process, with no number to call and slow email responses about missing packages. I have to physically go to the Fetch location where I have to deal with unprofessional and incompetent staff - so unprofessional it would not surprise me if my "missing" packages are actually stolen. When friends surprise me with birthday gifts or items, like most people they assume they can send it to my home however unless I literally reach out to every person I know and give them the Fetch address, no packages are delivered to me. The leasing office will refuse a package if it is sent to the complex. This was branded to us as a safe and secure way to receive packages but it has been anything but. After doing research on Fetch Delivery, they have hundreds of 1 star ratings, and news articles about how they have even lost things so important such as a woman's insulin, with no real remediation, just a corporate textbook apology. I'm not sure how they are contracted for 300 complexes in Atlanta (must be some deal with Greystar - parent company of Avana complexes) and it's evident complex management didn't do any research or maybe they did and only care about cutting costs/generating revenue. As much as I pay to live here, I should not have to HOPE that I can receive items I purchase. I should be allowed to receive packages directly to my door. Any complex that cares about its residents would never impose a service like this on them, especially if they receive feedback about how unconvincing it makes living here. Until Avana gives us the option to opt out of Fetch and not automatically include it in our monthly rent payments, I will continue to advise everyone I know to not move here if they care about their belongings.

Do your future self a favor and stay away from this community!!! Melvin the property manager is the worse manager that prioritizes profit over humans. The property gate is always broken and left open and hence how my pick up truck was broken in to. We asked the PM about the cameras in front of the truck and they said the cameras don't work! On another occasion I witnessed a homeless man try to break into someone's bedroom window while walking my dog. The units are infested with cockroaches from trash left in the hallways. Our unit has a pipe leak issue from the third month we moved in and instead of fixing they cut out the ceiling and replace it every time the water seeps through. There are also miscellaneous fees that get tacked on to the rent that you challenge and goes on deaf ears. Do your self a favor and stay away from this place!

Writing yet another horrible review. This complex has consistently gone downhill and has decreased in quality involving customer service, cleanliness of the complex, pest control, extra chargers for parking, safety, and so much more, yet the price steadily increases. I have called ten times a day for the past three days ranging from 11 a.m. to 5 p.m. to inform the leasing office that we WILL NOT be resigning our lease, but of course, no one answers the phone, which is funny since we finally went to the front office to ask, and they were sitting and chatting while on their phones. This place is atrocious, and I would not recommend it to anyone. Half the residents are semi-friendly, but the majority are constantly smoking cigarettes and weed, letting all the smoke go into your apartment as soon as you open your door, getting evicted left and right, and leaving trash and all of their unwanted items in the parking lot, and the complex constantly has trash everywhere. Melvin, the property manager, SUCKS, and when you try to have a civil conversation to resolve your problems, he blames you, gets defensive/aggressive and gives the most bs response imaginable. Plus, after multiple break-ins, the security cameras used as props still don't work while he parks his blue charger in future residents' parking spots in front of the single camera on the property that works. Obviously, he is aware of the problem, but instead of making the residents feel safe and secure, he solely protects his property and leaves residents to fend for themselves. The place is trash, and Melvin, you suck so much. Xoxo, hope you have a bad day, Melvin

This review should be a warning to you not to move here and deal with the Property manager Mel and Co. Mold: is very rampant in the buildings as they rather put a band aid on leaks than actually fix them! Profits over people. We've had over 10 leaks in our unit and all they do is re paint over it. Billing: Oh lord your bills start at the agreed rate and than it begins to creep up from water and sewer, valet trash, fetch and etc we started at $1900 and now at $2300 in miscellaneous fees! Roaches: Roaches are throughout the community due to the Valet trash which is only picked up within a window time and if not it is left in the hall way to smell and attract roaches. Safety: Let this sink in . . . .the gates are opened 24/7 and we are next to the Avana Cheshire bridge with a lot of homeless people under neath. My car was broken in to, our neighbor car was broken in to and we talked to the management and there reply is unfortunately the cameras don't work and its Atlanta. It sucks what this has come to . . . Profits over people as they will make sure to tow your vehicle $250 for improperly handicap sign but won't fix the gate, water issues, answer why the bills are going higher. Mel the property manager and co are terrible to say the least

Take a look at the property manager Mel vehicle parked in the FUTURE RESIDENT PARKING ONLY. He will nickel and dime you and get you towed by the Prontow for improperly parked vehicles, vehicles parked in handicap parking spot but he does not abide by his own rules. Cost me $250 and a 2 hour drive for improperly parked car in a handicap parking spot but when I ask why he is parked in the FUTURE RESIDENT PARKING ONLY he responds he parks there all the time. Yet he refuses to fix the broken gate with homeless people walking in and trying to break in to windows.

Ever since our old property manager left the place has gone down hill majorly. The complex is changing our tv and wifi with little notice. No one at the front office knows anything and we keep getting the excuse that 'the new property manager has been here for two days so we have no answers.' This is a business so how can you not have answers? Would not recommend living here unless you want to get pissed off every time you try and get answers to your billing and housing issues. Also we get charged for trash that they don't pick up half the time and then charge you for leaving too many bags out and charge you for a 'car wash' which is literally just a water hose. Goodluck to any new residents!

I've lived at this property for a number of years and I really enjoy it. I love the location and the proximity to everything. The current staff and manager are all friendly and it rarely takes long for me to get my maintenance requests filled.

Previously Radius, and what was once a wonderful community, is now owned by Greystar. Have seen this place decline tremendously since the buyout a few months ago. I was going to renew my lease this summer but I can't get out of here fast enough. We have a bad rat infestation. Our dumpster area is regularly overflowing and the rodents run rampant. People leave trash EVERYWHERE. Recently have also been seeing a few cockroaches which I've never seen in my 5 years living here. Noisy neighbors have been moving in. When I "wake up" (if you wanna call it sleep) for work I can still hear the music playing at 7AM. This place makes me hate my life. Do yourself a favor... don't live here. UPDATE: Literally the day after I wrote this review, I watched a resident fire off a gun in to the air.... I CAN NOT GET OUT OF HERE FAST ENOUGH.

I hated to even do this review but enough is enough. We've lived here since August 2021 and August 2022 cannot get here fast enough so that we can leave. I honestly wish we were allowed to leave early w/o penalty so we could go now. Be sure if you tour to ask how often the hallways are cleaned not just a landscaper spraying the leaf blower. Also, you likely won't be shown the back of the apartments near the creek or the dog area, but do note several pet owners do not pick up after their dog. You will see dog poop all around unfortunately. The only pros are the amount of space you get for the price, the location, & ample parking. We did have a leak that was fixed quickly. The doorknob came off in our hands a few times and we were stuck inside but maintenance was patient & resolved that too. The maintenance workers are always pleasant & helpful. Around December 2021, the tenant above me began allowing her pets to urinate & defecate on the balcony. Since we've been working from home, I would hear the urine coming down in between the wooden boards landing onto my balcony and the unit below mine. Each time, a picture was taken and emailed to the leasing office or a member of management. We would also physically go to the leasing office to show them the pictures. We were told each time that they were trying to get in contact with the tenant and they would be issuing the tenant a fine. This went on until February 2022 as there was a small time frame in January 2022 when it stopped. There was a total of 13 occurrences of this. I emailed the Managing Director of Legal Services w/ Greystar (Glen Smith) twice. After the second time where I made it clear that if it continued and was not stopped immediately we would be vacating the unit w/o penalty, it stopped. So glad we didn't have furniture on the balcony as our balcony was unable to be enjoyed for months. Trash valet is an additional fee that you are required to pay. The price went up from $25 to $35 and the quality of service went down! We were told that the trash is to be placed outside your unit into the trash can provided and the bag must be tied. Trash is collected Sun-Thurs. Well, hopefully you have good neighbors that do this unlike ours. Leaking trash bags are regularly put outside & not in the trash can and the mystery liquid may come towards your door so watch your step. If you have a dog, be sure to pick them up or make sure they walk over it. Or animals will poke at trash bags left out by other neighbors. Or your neighbors will sit trash out on a Friday & leave it out all weekend instead of walking to the dumpster. Keep in mind, the hallways were painted white less than a year ago & they look disgusting already. The gate arm has been broken the entire time. Never received any explanation as to why it hasn't been fixed but once the gate opens at least four (4) cars can get in before it starts to close as there is no arm to close after each vehicle. There is a sign up that says that the arm closes after each vehicle but it's obviously a joke as the arm is broken. Prayerfully you have a better experience w/ better neighbors if you decide to stay in this complex. No need for mgmt to respond here w/ a generic message. I've been to the leasing office enough regarding these issues and have grown tired of repeating myself. Instead of the responding here, walk the property so that you can see the issues with your own eyes and hold people accountable for not maintaining the property.

I have lived in Avana for a full year and during that time multiple staff have come and gone a total of 4 different property managers and during that time Greystar has been terrible at staying consistent with information relating to tenants with changes. This comes at my renewal if you chose to stay here get everything you agree on sent to you by the agent or PM in writing they will scam you at any chance they get and show no remorse even if you've been a loyal tenant with no issues, they are liars and money hungry company $200+ in fees on top of whatever they claim to be rent will be charged to you every month and it will not be clear what you are being charged for. Honestly the management company is not to be trusted if they didn't con me into another year here I wouldn't stay here just off of the interactions I've had with them. Be ware if you choose to rent here!!!!!!

If I could give this place zero stars I would. We've had four different property managers in the past year and the only good one was Ashley but sadly she's gone. Besides all the fees that they add on to your ledger, they also charge you for vallet trash and cable that you do not even receive. If you contact the front desk for a solution they get an attitude and tell you to do whatever and if you get charged then you get charged. I'd rather pay a couple hundred extra than have to resign our lease here.

I have lived here a little over a month. I wanted to give them some time to rectify the situation before I made this review. Avana Cheshire Bridge is the "Projects of Buckhead". It's raggedy yet the prices don't reflect that. My rent is $1240 by the time all the fees are paid it ends up being about $1400. Which would not be a problem if the quality was there. 1. They charge $35 a month for a "washer and dryer fee" that is already in the unit. Keep in mind the washer and dry is from 1965. How are you charging $35 a MONTH for a out dated washer and dryer that is in terrible condition and has mold in it . 2. There was no microwave in the unit. What apartment in 2021 doesn't have a microwave in it? 3. The window seals have cracks and mold around them, the apartment smells old and moldy even after a carpet clean. So much so that the smell has infiltrated my clothes. When I come in my apartment the smell hits me. I've been getting headaches and my nose will burn for a while before it adjust to whatever the smell is in the apartment. 4. Right outside my door the stairs and hallway area is dirty. Dust, spiderwebs and grime all on the buildings and right outside the windows. 5. There is mold growing inside the water faucet handles. 6. I put in work orders, they mark them as complete or cancel them with out completing them. If the unit was up to standard before I moved in I wouldn't constantly need them to fix things. 7. The have a $90 cable and internet package you have to use. I don't watch or need cable. That's $90 I'm just throwing away. 8. At the end of the day you home should be a place of comfort, I hate it here! It's ghetto and much different from my previous standard of living. I believe I could have found someplace better if Covid wasn't going on. My advice is when you go look for an apartment ask ALL the important questions and do a through inspection. The only redeeming quality is that I have not seen any bugs or roaches. I'm appreciative of that but everything else is disappointing.

We've lived here almost two years, and since Avana took over management four months ago, there are at least 12 units listed on AirBnB, which are strictly prohibited in the lease agreement. Results in loud, excessive noise, parties, photo and video shoots, DJ-ing, trash and fast food waste left everywhere, pervasive weed smoke, and unauthorized visitors coming and going all night. Living here is getting to be unbearable with the clientele attracted by the AirBnBs. Residents getting pushed out.

Haven't moved in as of yet, but so far everything has been a breeze, thank goodness! I am extremely grateful for Makayla. She is a phenomenal leasing agent! Whatever she didn't know she made sure to find out immediately and her property manager Ashley is very responsive and resourceful. Overall, the energy within the leasing office was beautiful. These ladies are full of life and personable. 10 out of 10, can't wait to move in. It took absolutely no time for me to be approved which was definitely a plus

Worst Community to live in. One of the reviewers (rebecca) mentioned perfectly and every word of her is true. Loud music at any time of the day, Domestic disturbance , yelling , most units are on airbnb , trash everywhere, one can smell weed anytime of the day. This was never the case in this community as we have been living here for last few years. Last 6 months is nightmare, management does not care either. Nyle one of the leasing managers is arrogant and impolite. When we approached him to complain he is supporting the residents who are not abiding by the rules. He says residents can play music loud and no one complained ( which i dont believe).

So far so good they were very helpful when signing the lease and the property seemed really nice. I will update the post as soon as I move in.

Management company at Avana does not address community issues in a timely or effective way. Safety and security was an issue in and around the property. The front gate was consistently not working, mail room was broken into several times and pool access was not monitored or cleaned. Majority of the community consisted of inconsiderate neighbors with little support from management to address problems. Every week we would receive emails about something broken or an issue happening on the property with no solution. Constant noise complaints and lack of respect for shared spaces. Several units were running Airbnbs every weekend and violating policies of the lease. Smoking policies consistently were violated. The cost does not match location or amenities. The units are outdated. For what you're paying at Avana, you can easily find a better apartment complex with better amenities in a nicer part of town without the headache of poor management. The Management at Avana was the worst I've experienced in my 5 years of living in Atlanta. Disappointed with my experience at Avana and hope Greystar takes a serious look at this property. Would NOT recommend anyone living here.