Bree M.
Yelp
As always, Avant serves up the best ambience, amazing, cocktails, and a retreat for the locals in the area to enjoy a neighborhood gem.
Resort guests are equally impressed by the grounds, the service and the attention to details. The RB Inn is a mainstay in this community, and for those of us who live close, and do not utilize the lodging, Avant is a place we all can enjoy.
We have spent many evenings, special events, golf, lunches with friends, brunches with family, etc... at Avant, Veranda- and all the RBI has to offer.
I always want to give them five stars.
The reason that I am leaving a four-star review is that Avant, specifically, has advertised deals on Fox5 for over a year or more. Because we are locals, and we dine, and spend time here often, I always take advantage of whatever savings they offer - to make our evening dinners a bit more palatable on the wallet.
Keeping in mind that Avant has obviously made a deal with Fox five to advertise these savings, each time I have gone and dined at the restaurant, I am treated like an alien when I present the coupon.
Tonight was no different. We had exceptional service from one of our favorite bartenders named Greg, the food was lovely, and Michael - who is the new addition to the seafood bar is nothing short of exceptional.
I'm not as impressed by the current manager. Not only did he reluctantly take our hundred dollar certificate which I paid $50 for- he then made me feel like it was an inconvenience to have presented it in the first place. When I challenged him on this, and explained to him that the restaurant should be well-versed in accepting these coupons that they have clearly made public- he insisted that this was very easy, but that he hadn't seen one of these coupons in quite a long time. On a sidenote, I purchased this deal on Fox5 less than one hour before we were at the restaurant dining.
He took my certificate, made me feel like a total asshole, and then never returned to follow up with us. We saw him rushing around the restaurant and not once did he come over and explain to us what was going on. We sat there long enough that we were comped a couple of drinks- Meanwhile he still never came by. Luckily, we had a great bartender, who figured things out and settled the bill so that we could leave.
This review does not mean that I won't visit Avant again, it's one of our favorite places. We spend quite a bit of money there and it's basically in our backyard. This place has had many ups and downs in the last 10 years. We have continued to be patrons here and we are happy to support .
This is simply a suggestion to anyone who might be using a coupon or any sort of offering that they have put out publicly, be prepared for a song and dance. I'm not sure that the manager we dealt with is material for management.
I'm sure we will be back at the restaurant next week, but hopefully they streamline the use of promotions that they offer to the public. No one needs to feel "less than" when they produce a coupon.
Being as Avant has had their own struggles and has had some difficulty surviving - they should be more supportive of their local patrons. We will keep you in business.