Away

May 30th - I drove into Georgetown excited to show my friend traveling from abroad the city. I needed to purchase a suitcase for my daughter and was so excited to find AWAY store previously I purchase online. Only to find the nastiest employees, the worst customer service, such a shame to even think human beings can behave in such a manner. Away is a great brand, if you'd like to buy please buy directly from the website - the people male and female dresses in black working there have little or no empathy, poor service.

I’ve been using my Away suitcase for a few trips now, and I absolutely love it. The design is super sleek and minimal, and I appreciate how lightweight and smooth the wheels are—it glides effortlessly through airports. The compression system inside is a game-changer, helping me pack way more than I thought possible, and the removable laundry bag is such a thoughtful touch. Only thing to note: it can get scuffed if you're checking it in a lot, but that’s pretty common with hard-shell suitcases. Overall, I’m really happy with it and would definitely recommend it to frequent travelers or anyone who wants something reliable and stylish.

Adding to the choir of shops in Georgetown comes Away, their 15th store in the world. Located alongside M Street NW, Away makes the best of a smaller space. Murals of local scenes decorate the walls and suitcases and bag of all colors decorate the shelves. There’s a sitting area and a place to get your bag monogrammed. If you’re a traveler, check out Away. Their luggage is quality as is their costumer service.

I like Away suitcases but I gave a rating of 1 because of the customer service at this location. I purchased a suitcase and they brought one out and put it in a torn cardboard box. I requested a box that wasn’t torn and I was told this was the only box they had and that the other suitcase was not in a box. I said ok. While looking at the suitcase it was obvious it had previously been used because the wheels were dirty, it wasn’t in the Away protective bag and there were no protective covers on the handles. I pointed out the dirty wheels and said I wanted a new suitcase. They told me they could clean the wheels but I said I would like a new suitcase. They went in the back and brought me a brand new suitcase. Away bags are not inexpensive. It is unprofessional and inappropriate to give customers used suitcases instead of brand new ones. I had previously bought two suitcases directly from the website. If I buy another suitcase in the future I will make sure to purchase it from the Away website and I will never go in to this store again!

Well, after years of traveling and destroying countless bags, I broke down and gave AWAY a try. 4 flights in, and now I understand what all the fuss is about. These things are just made better!!! I am over the moon at how thought out the pieces are, and I can not wait to gradually upgrade my entire collection to AWAY. I get compliments and even asked about my luggage almost every time I fly now. It's definitely worth the investment! That's the end of the review now AWAY with you!

The team at your company is fantastic! A shout out to Raina in the DC store and Ardith in customer service, who both went above and beyond to help me return a broken suitcase that was purchased in 2022. I was equally impressed who your company stands by its products. You have life long customers in me and my family. Thank you.

I received an Away carry-on suitcase as a gift after Thanksgiving. But I did not like the color and wanted to exchange to a different color. I spoke to an Away Georgetown store employee on phone. I was told by that store employee on phone that I could bring the suitcase to the store for an exchange to a different color without paying for additional cost. Next day, I took an uber ride to the Georgetown store with the carryon suitcase and its original box. The store manager or person in charge told me that she could only accepted the suitcase as a return, not an exchange. I would have to pay for a new suitcase with a regular price. Further, she insisted that the employee did not have any recollection of our conversation the day before. At the end, she refused to help me by offering a simple color exchange. I am disappointed; deeply disturbed by lack of customer service by Away's Georgetown store. After this experience, I will definitely stay AWAY from AWAY.

Not sure where else to write this review. Tried signing up for a membership and receiving the welcome code multiple times and still was not received, sent an email asking for assistance and despite the back and forth communication lasting nearly a week, my issue is still not resolved and it's as if it's not actually a real person. Ended up buying the luggage at full price since I need it for the holidays and now it's saying it still might not get here in time. Heard great things about their luggage but because of the piss poor customer service, I will never be buying another one.

Adding to the choir of shops in Georgetown comes Away, their 15th store in the world. Located alongside M Street NW, Away makes the best of a smaller space. Murals of local scenes decorate the walls and suitcases and bag of all colors decorate the shelves. There's a sitting area and a place to get your bag monogrammed. If you're a traveler, check out Away. Their luggage is quality as is their costumer service.

Went to this store to buy a duffel bag for traveling. I love the Away products & wanted to personally see which bag would be most suitable for my needs. I found the staff to be unhelpful - No one greeted us, asked if they could help, fielded any questions for us, etc. We got to the counter and asked for the duffel bag, the staff almost seemed to be annoyed we wanted to buy something. They gave us the product in a box and asked if we wanted a bag. I'm not looking for them to worship the floor we walk on, but for the price point I expected better service in store. I'm still a fan of Away and their products but don't expect great service at this store.

Had a very bad experience here. The employees and manager were very discriminatory and racist.

I visited in May 2024. I was in search of a set of hard shell luggage and they had a wide selection of sizes and colors. They had pretty much every color available besides a shade of dark blue. This was my first time in an Away store and first Away products, and I am very satisfied. The salespeople are very helpful and assisted me right as I walked in. The buying process was easy and the salesman explained the features and perks of the luggage well.

Will and Kennedy are the only reason I still buy Away products. The service is impeccable and they are good people who truly care about the customer. I had an issue and both Kennedy and Will worked tirelessly until the found a solution and I couldn't be more thankful. I hope people like this are rewarded for their hard work and dedication to a company that isn't theirs...

Was looking to potentially buy a new suitcase so we checked out Away. Our sales advisor (Sebastian) did a great job walking us through the options and the features. Found one we really liked and bought it. No pressure - just great service. Very pleased with the experience!

We stopped in today after receiving an Away gift card. Very pleased with the customer service -- thanks, Ryan and Victoria! We wound up with exactly what we were looking for, including pieces that are sold out/no longer available online -- an added bonus of having a brick and mortar location.