Celine C.
Yelp
First of all, let me start with this review has nothing to do with the product, and entirely about the service experience we had there. I'm a huge fan of the products that awfully chocolate produces; their chocolate cakes are second to none; sadly, this location only sells whole cakes and not slices. However, even with that initial disappointment, I quickly got over it when I caught sight of the chocolate tart. I went in with my two kids and my friend who is as into chocolate as I was. The restaurant felt like a walk in chiller, we had to ask the staff to switch off the fan as it was really chilly (it was also a rainy Saturday afternoon). They very nicely obliged which I thought, was great, the menus also followed very quickly after.
It was not very crowded at all, with probably 5 or 6 other tables occupied in total. We were waiting for someone to come get our orders as we were really looking forward to some great desserts, but to no avail. The male manager seems more interested in looking at his phone then working, the new female staff member was kind of lost looking. I understand that, because she is new, however, Mr Let's-see-what's-new-on-Facebook, draws a decidedly smaller amount of understanding. When my sweet friend went up to say that we are ready for our orders to be taken, he said that he was waiting for us to be ready. Again, a really odd proclamation since his back was facing us and there was no perceivable way that he could see us. Mr-IPhone came over asked what we would like and when I mentioned that we would like some ice water, he very abruptly ran off to get it before we could even get our orders in. It was a short while before we saw our desserts arrive, the new female staff was holding my friend's ice cream and for some strange reason decided to leave it in the counter and went off to do something else. We sat there looking at the ice cream also sitting there on the counter, no other staff member seems to be doing anything about it. So again, my poor long suffering friend had to go get the attention of mr instagram manager. He perked up from his phone again to serve us the ice cream in a wobbly metal martini glass.
When the rest of the desserts finally made their way to our table, the manager thought it was a good idea to tell my three year old that she should drink a lot of water because the desserts are too sweet. Shouldn't he be trying to convince us that the food is great, instead of "too sweet"? I know that he was probably feeling awkward given that we had to basically tell him to stop looking at his phone twice and he was trying to make conversation but he really needs to do better. I wished I took a picture of my poor girl's bewildered, chocolate-smeared face.
I did so badly want to like this place, like I said, the products are great. The service on the other hand, leaves an awful lot to be desired.
