Axel Beach Miami · South Beach

This is probably one of the best places I've ever stayed. Every staff member is so accommodating and nice. We stayed here twice this year, before and after our cruise. The location cannot be beat with a small piece of beach dedicated for the hotel chain, just 2 blocks East. You are in the middle of everything. Marlon was extra helpful, replacing the water in the gym and just being overall cheery. I love that it is renovated from the 1940's but needs just a touch up from all the moisture. It is what it is. And overall, it's awesome!!!! Thank you to all the staff!!!

We enjoyed this warm somewhat small hotel environment. Nice and easily accessible outdoor pool with cool floaties, food and drinks.The beach is quite nearby and chairs included. We’re sad to see that it will be closing at the end of March, to be expanded. Lots of restaurants , buses, a shopping mall within walking distance. The cleaning staff could do a more thorough job in the rooms. Fun bars and night clubs nearby too, and a botanical garden and Holocaust memorial

Checked in tonight & already booked somewhere else to stay. Stains all over the curtains, walls & flooring. Dust collecting under the curtains as well. Mould and rust littered through out the bathroom. Faucet/sink barely cleaned with facial hair clippings everywhere. Shower drain doesn’t drain at all. TV doesn’t work at all either. Paid for a “4 star hotel”, would rather stay in a hostel somewhere.

I don’t like to leave negative reviews, but my stay at Axel South Beach was one of the worst hotel experiences I’ve ever had, and I feel it’s important to share. I came to get away from the cold of NYC for a few days of sun and relaxation, but what should have been a stress-free escape ended up being more stressful than living in NYC in the winter. When I first arrived, I was "upgraded" to a corner room, which was spacious, so that seemed like a good start. But when I got back later that evening, the room was incredibly hot on an 80°F day. I tried adjusting the thermostat, but I kept getting an error message. I figured I could open the window to cool things down, but it was screwed shut. To top it off, there was no handle on the shower, so I couldn’t even use it. I tried calling reception, but the phone just kept going to a busy signal (seemingly on purpose, because he was the only staff on the entire property). Eventually, I went down to reception in person. The receptionist was friendly and apologetic, but he told me that my room (217) was marked as "out of service" and, since the hotel was full, there was no other room available. So, I had to spend the night in a hot, uncomfortable room with no shower, a broken TV, broken phone, and no AC. On top of that, housekeeping knocked on my door at 8 AM, even though I had the privacy notice on my door. It was a pretty frustrating experience, especially for the price. On the second day, an unapologetic reception moved me to another room, which had working AC, TV, and a phone, but NO hot water. After not being able to shower the day before, I had to settle for a cold shower. I also spent some time by the pool with a friend, but unfortunately, it was pretty dirty and had a strange smells, and just not well maintained. We didn’t feel comfortable relaxing there. The one bright spot was the pool waiter, who was friendly, prompt, and really made us feel welcomed, but we left after one drink. I ended up cutting my stay short, and at $200/night plus a $44 resort fee (which only covered two small bottles of water and a pool that no one wanted to use), it just didn’t feel worth it. I’ve stayed at Axel Hotels in other cities—Barcelona, Buenos Aires, Maspalomas, and Berlin—and always had a great experience, so I was really disappointed by this one. The hotel felt dirty and neglected, and it's clear they’re under-staffed. The management could definitely use some improvement. It's a shame because this hotel has a lot of potential. I would’ve loved to embrace the Axel brand, but unfortunately, I ended up switching to The Royal Palm (right next door), which is a much better experience, even though it cost a bit more. All in all, I feel like I scammed out of $500 for two pretty rough nights. It’s frustrating to leave a place feeling more stressed than when you arrived. I really hope the hotel takes the feedback seriously, because with some attention to detail and better management, it could be a great spot.

This is the worst hotel I’ve ever seen or tried to stay at. There was blood stains on the sheet, mildew all over the shower and cracks in the bathroom towel. The carpet was filthy dirty in the hallway and I didn’t have a blind on my window. I can see out and they could see in and no hot water.

I stayed here three nights in early December. I thought it was a good basic hotel. It was clean, I had a king size bed even though I reserved a queen, and it was right in the middle of everything I wanted to be at. Clean but small bathroom, that's fine. They do not have microwaves available at all for guests, either in the rooms or at the front desk, which I found to be inconvenient, almost every hotel I stay at nowadays has a microwave to warm up takeout restaurant food.The Front Desk person was very nice. I would stay here again.

Not a nice place to stay. We could hear everyone out in the hallway and the people upstairs at all hours. Pool was dirty, jacuzzi was uncomfortably hot. I can see why the place is closing down.

Absolute nightmare, the hotel bar plays super loud music all night and the windows have zero noise insulation so you’re guaranteed to get no sleep while staying there. Be smart and book anywhere else!

I'm giving this hotel five stars because while it isn't perfect, I had a really enjoyable stay. It's adult's only, so no screaming kids in the pool...which I really liked. The most pleasant surprise was that they have close access to a section of the beach called "Esteban's Place" with "free" chairs included, beach towels (bring them from the hotel) and umbrellas (these cost extra). Make sure to bring your hotel key card with the paper card sleeve with the Axel hotel info on it to show them that you get free access. They will ask for your name and room number. An Axel hotel beach towel may help a bit as an ID too :) It's an easy walk, just a couple blocks from the hotel if you walk towards the beach and go along the beach path. The pool at the hotel is big enough to swim laps in, kept at a comfortable temperature and super nice with comfy cushions to relax on. There is a really cool pool bar with drinks, snacks and Mexican food. They make great quesadillas. The hotel has valet parking but you can find a much better deal parking your car overnight in the structure a couple blocks away near Lincoln. The building itself is classic Miami streamline/art deco. I can't say the lobby is beautiful or anything, but it's very spacious, clean and functional with comfortable chairs to rest in. On certain days, they have an indoor market selling some really nice bathing suits. I really liked the staff behind the front desk when I checked in and they were always very helpful. My basic "city room" was big with large windows, great "black out" curtains for a good nights sleep, a nice circular sitting area, a coffee/tea maker, a cold fridge/minibar, a super comfortable bed, big closet, lots of drawers for storage space, plenty of towels (including pool towels), a nice view of the courtyard in front and a great shower and tile bathroom. The city room has that classic Miami look: light and airy with a lot of pale wood, white, turquoise / light blues and orange accents. I found no problems with the air conditioning, although you don't have any control over it. Temperature was perfect. Great housekeeping. I really enjoyed the small but perfectly equipped 24 hour hotel gym near the lobby reception. There is also a bar inside the property, but there wasn't much going on there. I think this hotel is very happening on weekends. They have the famous Axel "Skybar" parties. Even though Axel Hotels was created more for the LGBTQ+ community, it's not overwhelmingly so and I saw all kinds of couples and people staying there (Axel Hotels are billed as "hetero friendly"). Everyone seemed very relaxed, chill and comfortable. The price for the rooms is extremely reasonable, especially for this area of South Beach. Plus your are right next-door to some great pharmacies and markets and lots of restaurants. It couldn't be more central. You actually may get a better deal booking direct with the hotel website online than a lot of other booking services so I would take a look at their website first before doing anything. Even before calling them. The vibe is definitely different and a little less vibrant than other Axel hotels that I've stayed in especially the original Axel in Barcelona, but I thoroughly enjoyed my stay here and the proximity to the beach with its close access makes it a great location.

It was a great location and pool restaurants great. They could have parking for scooters but other than that great. We were force to try it because their competition is to snooty. We felt welcome here we didn't feel like we had to fit a certain look

One of the best things about this hotel, is that it is conveniently located ! It is literally walking distance from everything you may need. There are food places, restaurants, fast food, gift shops, liquor stores, and even Ocean Drive, all located less than 10 minutes away from this hotel. The staff here are very friendly and helpful. There is also complimentary water that is located near the front desk. They give you clear instructions about the elevator and about events going on at the hotel. There is a bar located in the back with a cute colorful dance floor. There is also a back entrance/exit door that was useful when going to a food places located on the block behind. There is even a pool and jacuzzi, and if you are a male and forget swim gear, they sell it by the pool and by the entrance of the hotel. The hotel is a bit older, so the room isn't really modernized. The windows did not open. No slide door for the shower. The refrigerator they do have is a mini bar, and it's really small, so you'd have to take everything out if you wanted to put anything of yours inside. Just remember to put it back so you won't get charged! This is a heterosexual hotel, but all people are welcome. Gender fluidity is encouraged, and the LGBTQ+ community is a big part of this hotel. Closet was equipped with umbrella, safe, and ironing board. Wasn't too pricey either compared to other hotels in the area. Not bad at all for South Beach in Miami.

The Yelp reviews for the Axel Miami Beach seem to be all over the place and I hope this review helps others to decide if it is for them. The hotel is more of a Gay-centric European Budget Hotel than a luxury resort, however, with expectations set correctly you can have a lovely gay stay. The room was very clean, probably among the cleanest I've ever stayed in. That being said, it is extremely small with basic amenities. I stayed in the lowest cost tier and my room comprised a bed, nightstand, tv, and dresser (no desk or other furniture). The bathroom was tiny and had a pedestal sink with no vanity. The AC in the room did not work. There was A TON of noise from the neighboring room which sounded like a group of women going party crazy in south beach. All in all, if you're looking for a clean place to sleep, shower, store luggage, the room will do just fine albeit the infrastructure is in obvious need of repair and refresh. The location is very convenient, a block from the beach, near hotels that charge 5x the Axel, and in an easily walkable area The hotel amenities are just fine in the context of a budget hotel. The pool was AMAZING with a bar easily located for poolside drinks. Be sure to pack your speedo. I only had breakfast at the restaurant- it was mediocre but not bad. The lobby bar was okay, kind of tacky but well priced for south beach. The sky lounge (an outdoor patio bar themed as a night club) was cool but also underutilized by guests during my stay which felt somewhat awkward. The staff were all very friendly and professional. It seems their reservation system is not fit for purpose- making changes to dates involved multiple interactions with the reception staff but it all worked out easily enough. In summary, if you're looking for a budget hotel that is clean and well located- Axel is a great option so long as you enter with reasonable expectations. It may be loud and limited in room amenities but hey it's south beach- you shouldn't be spending a ton of time in there anyway. Would I stay here again? Hmm, that is tough. I appreciate the adults only and predominantly lgbt guests. The price point is tough to beat for its location. So yes, if I wanted to book a long weekend in Miami while not breaking the bank I'd return to this hotel, however, I checked out feeling like I hadn't slept well since check-in. You get what you pay for.

Axel hotel says their reservations are flexible, but then if you try to cancel within their own 24 hour "grace period" they won't answer the phone or answer their emails. You can't cancel through the website, so then what? As a result we were charged thousands of dollars for a vacation we never had. We disputed these charges with evidence and yet the hotel still refused to give us back our money. I truly do not understand why a place would be like this--greedy beyond belief and completely inaccessible and non communicative. In the very least, issue a credit. This is outrageous!

Where do I even begin. I try not to write anything bad but there's that few rare occasions that may arise. First off, let me say that location for this place is amazing. Minutes from the beach and ocean drive. That was the reason of my visit and it's gay friendly and adults only. Having just been in brickell on the first half of this trip for work. The last leg was to relax and enjoy what south beach has to offer. Hence this place as location is perfect. Plus ocean drive hotel is the center point for all the bars and it does get pretty loud all night. Which was why I chose not to be on ocean drive. Anyhow, upon check in, it was so slow. Only two employees at the counter. So that took a while. The guy that checked us in was quite nice. But some of the other employees that work behind the counter there needs to get off their high horses and and be more courteous. It's doesn't hurt to be nice to people. Rude is just rude. Once checked in, which took a while. Finally made it to our room. First off, couldn't get wifi to connect at all. As we just getting ready to drop bags off and head to beach. There's blue towels that are in the room which are your pool/beach towels. We walked that few minutes walk to beach where as part of the hotel you are given lounges to lay out on. Just check in and they will show you to your chair. It's an additional fee if you want an umbrella. We were here for the sun so it was ok. Once done, you just turn your towel in at front desk and a new one is offered. From there it just goes south. Having wooden floors in the room you will hear everything. We had a floor above us and all night, it was shoes stomping left and right. The walls are really thin so you will definitely hear EVERYTHING. And I mean everything. From one side, the room next door seemed to just leave their tv on full blast. Then there's the mini fridge, the light just kept flickering on and off all night. It's like having your own disco ball in your room. There was even some kind of altercation between some hotel guest that was so loud around 4 in the morning in the hallway. Left for lunch one day to return back to our room and neither one of our keys worked. Once again back down to the lobby. The employees that was working that day was so not in a good mood. Then to top it off, once we got inside. The toilet was clogged. Called the front desk and they were like I'll write it down and have someone come up. We sat in the room for a good half hour and no one came. At this point, we just left hoping it'll be done when we return. There's some nice things. Perfect location. Loungers at the beach are supplied. You get a cocktail for free when checked in. Didn't spend any time at pool so no review on that

wow, Wow, WOW! This is a terrific new LGBTQ (technically marketed as "hetero-friendly" hehe) hotel right in the heart of South Beach. The opening party (official opening January 30) was a spectacular showing of this first American hotel from Barcelona-based Axel Hotels. A first-class gay hotel in Sobe has been a long time coming, and this sure ain't ya mama's hostel/BnB/badly renovated ancient motel. These folks REALLY do it up right. There are uber-glamorous Berlin (get it, "uber"?) and Barcelona outposts, along with European gay hotspots like Ibiza, Venice, Madrid, San Sebastian and Gran Canaria. It's a raging stereotype, but "high-design" and "gay" more or less mean the same thing (my partner and I are the exception to that rule LOL). You'd never know this is a full-blown renovation of an older hotel, Haddon Hall, at the corner of 15th and Collins. I was genuinely unsure if they might have hired the stunningly good-looking residents for the opening night. Talk about Speedo envy, but man if the guys staying there the first night are any indication, this will be a fun place to stay with very friendly eye candy. For opening night they had a showing of all sorts of rooms. Some of the rooms look like they'd be right at home as a suite at W. The pricing isn't cheap, but not outrageous for the beach. The hotel bar shows a lot of promise and is very sleek and chic. The pool area was surprisingly big and also well-designed. With 160 rooms, Morrofino restaurant, a lobby bar and a Skybar overlooking the backside of the block on Washington, this place really does have it all. The one minor design drawback is the lack of parking, but hey...welcome to South Beach.

Photos online are very misleading, rooms and bathroom outdated, halls screams cheap motel.

I had a birthday celebration at the Skybar located inside the hotel. Best birthday ever. I chose to have a food buffet from the restaurant kitchen and my guests loved it!! Chaufa rice and fried calamari was the best. :) Every time I contact the property and it's management, it's been wonderful! The staff (Front office manager Javi, Director Paola, Camila, Bartenders Victor & Lucas, valet/security, front desk plus support staff were all attentive, professional and polite. I can't wait to bring more people I love to enjoy the Axel South Beach experience as well. A million Thank you's!!!

Birthday week for my wife, Sonji! Excellent hotel, staff and location! You will not regret staying here. Pool, bar, restaurant, club and gym all on site! Beach is less than half mile walk across street. Thank you Brooke, Michael, Victor, Ernesto, Lucas and Daniel! We will return!

BEWARE GUYS! Had a very unpleasant experience with a stolen jacket in my room. I booked the hotel by recommendations of my friends, and everything was fine until I found out that my jacket was missing in the end of my trip. The jacket was in my room from the first day of my stay and I didn't take it anywhere. After I found out about the missing piece I went to the front desk and told them about my problem. The general manager was not in the hotel as it was Sunday so I wrote an email to him. Efrain Castro the general manager replied to me in an impolite manner, accusing me of not knowing where my jacket was and that it's probably me or someone who was with me who took it. He was disrespectful and not helpful at all. I was alone during my stay in the hotel and it's easy to check. In the end he threatened me with their legal team. I definitely know that my jacket was missing in the hotel, it was there until the end of my stay. It was hanging in the closet. I'm very disappointed and very frustrated. The General Manager Efrain Castro of the hotel in Miami made me feel very uncomfortable. He didn't give any support to me as a client but instead was very disrespectful and rude. Absolutely not client oriented business!!!! Their staff steels things from the rooms!!!! Now I'm left with a stolen expensive piece and not any solution or help offered by the hotel management!!!!!

I've been meaning to leave a review about the Axel for a month haha :) This hotel is great! I was happy it was pretty gay but also a good mix of straight people. The staff was super nice and friendly, and I will absolutely stay here from now on every time I'm in Miami! The pool was excellent and Michael (spelling?) from Brazil was super sweet/adorable. I love how close it is to the beach and everything else. My room in the B building was really quiet except for the loud girls pre-gaming next door haha but it's Miami so it's expected. I never made it to the bar inside the lobby but it looked fun. Super satisfied with check in too, everything was excellent!

Let me tell you about a cut and dry case of false advertising and bait and switch. I booked a "Suite - King Bed" through Chase for a weekend stay at the AxelBeach hotel. On Chase's website, which is powered by Expedia, the Suite was described as A) having a King Bed with absolutely no qualification or disclaimer and B) having a bathtub. Upon checkin, I was a little annoyed to discover they had accidentally put us into a room with two queens. I specifically book hotel rooms with King beds, and would not have booked this room had it had two queens. I raised this with the hotel, and showed them both my booking confirmation and the hotel's own website, and they initially told me that "none of our suites have king beds. they all have two queens". After a little bit of time, the front desk manager then tried to gaslight me saying I only made a "request" for a king bed, but the hotel was fully committed, and that I would just have to deal with it. I also raised this issue with Chase, and since the scope of this review is the hotel itself, I will just say that Chase was unhelpful. So at this point either the hotel is lying about their suites having king beds at all, or they have been gaslighting me that I should have known it was just a request, even though the *only* way to book a suite at this hotel through Chase is with a king bed. There isn't even an option to select a two queen room. There was no reasonable way for me to have known they even had two queen suites in advance of making the booking. Once we entered the room, we also noticed the room did not have a bathtub, even though the hotel's own website says that their suites have bathtubs. Also, the toilet tank would overflow and flood the bathroom every time it flushed, and it required me asking the front desk three times over two separate days before they would fix it. After two nights, we decided to check out early and moved to a hotel that correctly advertised having a king bed. The hotel has accepted no responsibility for this, made no attempt to make it right, and didn't even refund me for the nights I didn't stay! The exact same thing happened to another friend of mine who was staying at the hotel over the same dates. He booked a suite with a king bed, the hotel lied and gaslit about the two queens, and their room also didn't have a bathtub. Honestly, I would avoid this hotel at all costs.

The swim suit store said open at 11 but it was not and the front desk said 2pm? They need to update their hours

Checking in Eduardo was a breeze! Nice pool area, unfortunately there was construction next door but that wasn't the hotels fault. The elevator is very slow, I could probably walk up and down the stairs again by the time it comes. The hotel is a bit older and could use some updating, but is great for the location and price point.

Absolutely staying here again. Erin at the front desk was pleasant, actually everyone was. Although, housekeeping didn't speak English they were so helpful and nice. Clean, beautiful, great price, great location and Covid safe. They even give you a Covid safety package. Food very eh, drinks weak. (From restaurant) There's a really cool bar in back, with a colorful light up dance floor, drag queens and music. So good.

First I want to say Marlan and Rodrigo at the front desk, and the young man greeting guest in the lobby were very welcoming, kind, and helpful. I am a swimmer and swim every morning at home, I have swam in some cold pools but I don't think any as cold as Axel was. The pool at Axel was as cold as ice water and I never saw anyone except for me get in the pool during my 2 day stay there. I saw a couple people dip their toes and then walked away. Also my first night the temperature was 79 degrees in my room this is not good for a 62 year old guy with Asthma. I brought this to the attention of the desk and was told maintenance would fix it, maintenance came and went and it was still 79. They offered me another room and it was 75 degrees I told them I would just keep my stuff where it was rather than moving it all. I then realized it says on the top of thermostat that it is master controlled so it is set to be high like this, even if I tried to set it lower like 62 it stayed high. The 2 evenings I stayed there somewhere around 10:00 p.m. the temperature would drop to about 70 degrees and then somewhere early in the morning it would jump back up to the 79 degree area. Due to the high temperatures in the room which really affected my breathing and the freezing pool I will not stay here again. The location and the staff I mentioned were great.

This was the best experience ever! Checking in with Brianna was so easy and she was very sweet and accommodating! Debyn was helping me also with check in and I am so appreciative. The ambiance is so nice, it's a place I just want to be around. And I found myself visiting the front desk to talk to them to get more tips and things to do. So helpful and great!!!

The staff is exceptional and the atmosphere is upscale and very clean. Definitely also recommend checking out their weekend music events and their Sunday brunch. We were very pleased with the social distancing measures and the sanitizer placed throughout the entire grounds. It almost feels like Europe with tall plants lining the walkways. Really a cool place to check out.

I wanted to be able to go out for my birthday while still having the city partially shutdown. So I decided to give Axle Beach Hotel a try and they succeeded in winning me over. I have to say the location is perfect for the beach and to be able to get to other spots as well. Upon checking at the front desk we had the pleasure of meeting Joseph who was extremely nice and attentive and quick. Finding the rooms was also easy. They gave us two beach towels, and in return at the beach they give you beach chairs, but just so you know the umbrella is $20 extra. The room was spacious to be quite honest. I also got breakfast at 10am of my choosing which was included. I didn't hear much noise but also the hotel was much more quite. I had a great time at the pool with full service of foods and drinks. I definitely will be back! PS: I love the sign that said "we are heterosexual friend" that alone sold me.

This is long but worth the read! Two parts! Please read it all! 1) So, my friends were staying in the hotel and one of which has diabetes and asthma. We all ended up getting covid and i woke up very, VERY sick--like couldn't breathe at all. I became EXTREMELY concerned for my friend that has diabetes and asthma and called the hotel to explain the situation and asked them to please patch me through to their room to make sure they were okay. They patched me through 2-3 times and i did not get an answer, and their cell phones were off. I called the hotel again asking them to please send security up to their room and to please check on them. They said they could not do that, which makes NO sense. They said i can come and check on them, but i explained i didn't know their room number (knowing it's illegal to give out a persons room #, especially if your not on the room itself). Plus, i mentioned at least 6 times that I have covid VERY, VERY BADLY. I spoke to two different employees and they said "come and we'll give you the room # so you can check on them"-- disregarding the fact that i sounded like absolute hell and i was telling them straight up that i HAVE covid. So, i went, and walked in, the front desk guys gave me their room # and up i went. As i was pounding on the door frantically, the manager has the audacity to start yelling and cursing at me, telling me to leave. I obviously yelled back at her telling her, "well maybe you should re-evaluate who you hire because your idiot front desk people told me to come! Even after i told them i had covid very badly!!" Its illegal to disregard people with diabetes and their well-being. So i left the property, which i never wanted to go in the first place but their employees wouldn't send security to their room and they were the ones who told me to come!! I learned shortly after that my friends left to go get a covid test (which turned out positive) and their phones were dead. But can you imagine if something did happen to my friend with diabetes and asthma?! Extremely unprofessional and could have been a death on their hands. 2) I will also mention that these two said friends had to switch rooms because they put them inna room that was not sanitized properly. There was BLOOD on the walls, door and bathtub. WHAT THE F****!!! I am big on reviews and letting people know the truth. And this place is a disgrace! I will NEVER STAY HERE EVER or recommend ANYONE to book a room here. I do a lot of traveling and lots of people ask me for recommendations, and i will be sure to let ALL of my friends and family to never ever stay here.

Artsy hotel. Cool vibe. But everything that could go wrong did. From a room door that wouldn't latch, TV not working. Bad AC, Delayed check in even after their own promised check in time. Save your money.

Awesome place to stay. The staff really make the experience. The bartenders are AHmazing. I cannot stress this enough. Super convenient location, walking distance to restaurants, bars, and the beach. The room we booked was exactly as advertised (overlooking the pool). The cleaning staff are efficient and the pool is the place to be for a break from the daily grind.

In short, this was the worst hotel experience of my life. I now have fungal pneumonia and will be calling the health department on this hotel. Oh, and paying for breakfast included? What a joke - There's only 4 options to choose from, and they all suck. Waste of money. So is the "resort fee" - scam. Details below + pictures included. Lastly, having been to Axel in Barcelona - which was glorious - this one in Miami should be avoided like the plague. Arrive. Wait 45 minutes for check in. Endless unnecessary paperwork and signatures. We were then placed into a dirty room (wall panel said the fan filter needed to be replaced, floor was dirty, blood stains on the bedding) that looked NOTHING like the advertised pictures on Hotels.com or the original website - and more like a prison cell. There were also multiple small flies everywhere in the room and no hangers in the closet. But it was late, so we unpack, go to eat dinner, and figured we'd talk to the manager the next morning. We wake up, I have a dry cough from the dirty air filtration, and we also both have multiple bug bites from the flies. I go to shower and the shower faucet FALLS OFF THE WALL. I go downstairs to show the manager, and he says he will have it fixed. We go out to breakfast, return to find it not fixed. Demand a room change. He agrees. We pack up and move to another room. Mind you, there are NO elevators. All stairs and HEAVY doors - multiple heavy doors that close on you as you're trying to go through. New room looks less prison-y, but still full of flies. We unpack and I go to shower (again)... and the faucet just spins and spins without turning on. SO, I go downstairs AGAIN (because they NEVER answer the front desk phone) and he agrees to move our room AGAIN. We have now been "upgraded" to a two bed (not necessary) room. We have to once again, pack up all of our stuff, and move it. This third room is bigger, looks the least like a prison cell, but has more flies, still is dirty, and has pubes all over the bathroom. But hey, the shower worked and the air conditioner didn't state that the filter needed to be replaced, so we figured we'd open the windows and deal with the flies. At this point I'm full blown coughing (since I've been home, I've been diagnosed with fungal pneumonia). At the end of the day, we're covered in bug bites (hoping it's the flies and not bed bugs, but taking precautions to wash everything before bringing it into the house), have pneumonia, and feel 100% scammed and taken advantage of by the false advertising of this "hotel". Also, the pool area is run down and there were use condoms by the hot tub. We were told they were going through a management change blah blah BLAH. Then don't open the doors until you have the fundamentals under control. Fundamentals = CLEAN air, working showers, PEST CONTROL, cleaning, etc. ALL of that said, the front desk staff, while ridiculously slow, was always helpful/seemed to sympathize with our pain. And the pool staff was very nice/attentive/etc. I hope they all find employment at better establishments. We made sure to tip them extra/on top of the 18% service fee already included.

I stayed at at the Axel Miami in the Arts District during Art Basel. I made my reservation for 4 nights almost 11 months earlier. I realized that it was advertised as an LBGTQ friendly hotel. I'm a frequent attendee at Burningman, so I welcome all people regardless their gender or orientation. The hotel was fully booked, so we had no choice of rooms upon arrival. Our room was near the elevator but the elevator was inoperative. Beginning on the first night, we realized how thin the walls were with seemingly no insulation or sound attenuation. We had a neighbor who repeatedly woke us up at 3:00 AM with his loud monotone voice on the phone for hours discussing his life to a friend. This occurred each night of our stay. We went to the front desk daily to voice our displeasure to the manager who had no remedy other than to agree that they had received similar complaints from other guests. We asked to check out a day earlier with a 48 hour notice based on the inability to sleep in our room. We were told that the manager at corporate would have to approve the change for a refund of our fourth night. We heard from our online reservation site that no approval had been granted and that on-site approval had to be granted. The on-site manager instead chose to place the blame on their own corporate staff who weren't responding. Finally on the third night at 2:30 AM a guest became the victim of sexual violence by another resulting extremely loud screaming and the police being summoned. Although no change to our reservation was ever approved, even though we gave 48 hour notice, we left after the 3rd night unable to continue our stay due to noise. This hotel does not have a reasonable amount of privacy in each room and almost nonexistent sound attenuation. The front desk was sympathetic but the on-site manager did not take appropriate action to remedy the problem or offer us any solutions. We were never refunded for our fourth night stay even though we repeatedly contacted our online booking company and the on-site manager to attempt to arrange a refund. I would not recommend a stay here to anyone.

Ok but no frills. Good price and good location especially for breakfasts. Great for a quick trip with good friends

Terrible hotel experience. Be warned and listen to the reviews. I was upcharged for an early check-in to a room that was eye-level with a loud obnoxious dancefloor/club that was hardly used. The hotel staff were more concerned with pushing their way into my room to check the minibar (and not refill) than assisting with that chaos. The place was dirty, poor amenities, no spa, and just a waste for the amount of money they charge. Hard pass.

anti bicycle hotel. I traveling around the world in bicycle. I was harassed by 2 different security guards because I had a bicycle with me. It made feel unsafe at this hotel.

Inexpensive but hotel itself needs updating. Also the elevator was not working the whole three nights we were there. Was told that it would be fixed after one day. Didn't happen. Walking three flights every single time was not fun.

These guys need to visit either Axel Barcelona and get a lesson on how to run a hotel. Checkin was great but it ended there. Room old but clean. "Happy hour" was very sad - 1 other table there - never came to my table so i went to bar to order - opened tab, still only one other table and no table service. Closed tab $13 happy hour margarita plus required 10% tip for zero service. No idea what the tip is for? Watching a sleeveless guy shake a drink? Guess so. Pool was dirty with trash snd leaves. Sauna requires a rez. No more Axel Miami - hello Barcelona

It was me and my friends first time in Miami Beach and it was an amazing time thanks to the hotel location, staff, and commodities of Axel beach. They allowed us to do early check in at 8am which I was extremely thankful for because we took a red eye flight. The pool was very refreshing and welcoming. I also love that it's a 5min walk to south beach. A lot of restaurants and clubs around the area. The room were decent but the customer service was phenomenal. Marlon was very attentive with helping us keep our bags safe at checkout and proving us with the essentials for our day even after we checked out. I would definitely come back to stay here

Amazing hotel and warm, welcoming, personal staff. Great pool, hot tub and outdoor spaces, very close to the beach. Always on call for anything you might need. Great mixture of guests from all over the world. Will definitely book again! Heinrich

This has got to be, hands down, the worst hotel in Miami. DO NOT STAY HERE. - We booked (and paid for) a suite with king bed, but none were available. Hotel refused to refund us. - The front desk was incredibly slow with 1 person working - took 30 minutes to check in. - We were charged $60 to check in early under guise they didn't have rooms available - which somehow became available after we paid $60. - The room was musty and smelled like mildew. - Both bathroom doors were broken and could not remain closed. - The front desk never answered the phone when we tried to reach them. - The gym wasn't ready when we booked it. - The breakfast was terrible. - Guests in the room above us were playing loud music and yelling all Sunday night through morning, making it impossible to sleep, and the front desk did not answer when we called for help. - Also, the pool scene is horrible and gross. When we raised these complaints with the management, they were completely unresponsive. This is hotel is NOT FUN, NOT CUTE, NOT ACCEPTABLE.

If I could give this hotel 0 stars, I would. Due to a last minute Airbnb cancellation, my group ended up booking three rooms at AxelBeach. At first glance, the exterior looked nice and well kept so I had high hopes. Once we got our room key and started walking down the hallway, I noticed how dirty the carpet and walls were. Not a good sign. The room I stayed in was located in the middle of the stairwell which was dark and dirty. I felt like I was in a dungeon. We could also easily hear patrons throughout the day/night. I'm still very cautious when I travel, so after entering the room, I starting cleaning surfaces with Lysol wipes. The hardwood floors hadn't been cleaned or swept, there were stains on the bed frame and the bathroom walls and to make matters more disgusting, there was feces remains on the toilet. Clearly, this room was sold to us without being properly cleaned. There were also flying insects in all of the rooms we received. When I alerted the staff of this, they were very nonchalant. Please don't let the staged photos posted by the establishment fool you. This place is absolutely disgusting. It's worth it to pay more money and stay somewhere clean.

I'm very upset with this hotel. I booked this hotel for my spring break which got cancelled due to the state of emergency in Miami. We were trying to simply Follow the rules that the city had put out. I called multiple times to cancel my room and received the voicemail for 5 days. We called HQ who then called the Miami hotel front desk. They could not get through either. It's extremely frustrating that we were following the rules of the state and now we are put in a difficult financial situation. They will not refund us for the hotel room they we never checked into, we tried to cancel it weeks in advance. The customer service has been horrible, not answering any calls or emails. I would never recommend this hotel to anyone unless they want to be completely disrespected as a customer.

I very much enjoyed my stay at Axel Beach. The staff was very kind and accommodating. special shout out to Julia and Diana who made my stay even better with their good vibes and positive attitude. Sadly I was unimpressed by the lack of events and opportunities going on at the hotel it seemed kind of like a ghost town. Food and drinks were pretty pricey and happy hour did not seem widely advertised or popular. Didn't see much about the sky bar and sangria bar either. Giving it some slack though because we are living in Covid times and things have slowed down a bit. Room accommodations were good! It did get a little cold at night and upon arriving we did find a fake eyelash in the bathroom and the tub looked pretty dirty

THE GOOD Friendly Staff AC works well. THE BAD Rooms are not representative of the photos on the webpage. I booked a Premium room with a king bed and a view, they gave me some dungeon with mosquitoes and 2 full beds, no view. I had to push back to get what I paid for. Very misleading. House Cleaning never came. I had to beg for basics services. They could care less. Understaffed. Reception never answers the phone. Building is old, toilets barely flush. I would

I want to start by thanking all the staff that were AMAZING through my stay. Every request we made was quickly delivered. The rooms themselves are clean and spacious they clean your room everyday and make sure you have everything new in there . I saw everyone clean and sanitize all common areas routinely. Now as far as the structure goes WOW the pool area and the back bar look like you're in a club lights everywhere. The drinks and phenomenal and the vibe you get is definitely South beach ! I would recommend anyone staying to look and consider staying here ! They are a 10/10. Thank you Rodrigo M who stood out as a phenomenal host ! Great recommendations of food and places to visit . #1 in hospitality

Honestly, I didn't know what to expect when booking here at AxelBeach for a first time ( I was kind of nervous ) it being My first time in Miami coming from Los Angeles not only that I booked for 6 days. So yeah I was nervous. As arriving the hotel manager was super pleasant and beyond attentive making me feel at home. The resort staff has been even better Michael & Allen the bartenders whom I became close with throughout my stay made THE BEST DRINKS and were super super sweet and guided me on the best places to head to for Miami night life so I appreciate very much !!!! I can't put into words how pleased I was with there. So please do me a favor when staying here be KIND. Love the whole staff thank you all very much and thank you for making my week here so so special. !!! I'll be staying here again no doubt about it. Thank you to AxelBeach and Alibi Bar. Side note they are partnered with a few vendors on the beach which is 5 min away so sun chairs are complimentary. Xoxo

The location of this hotel is perfect! You are super close to the beach, the restaurants, clubs, etc so you will never be bored. The staff is pretty nice and friendly. The hotel itself is pretty regular but good if you are just trying to enjoy Miami Beach and need a place to crash. The bed was comfy, the room was nice but the bathroom is tiny, the toilet needs work. Wish there was an ice machine, it was awkward constantly having to ask the staff to refill my icebox every day. The elevator is super slow but overall had a good stay!

Thank you all staff there, very nice and friendly service, clean, amazing pool, I'm sure will back soon

This hotel was the most fun hotel I've ever stayed in!!! Not only did they do a beautiful job renovating this historic building, the staff are the most friendly people! They remember my name and took additional steps to make sure we felt welcome. It was so refreshing to see the mix of people that stayed here and how inclusive they are!! The breakfast was a great mix of multiple cultures and tasted amazing! It is a quick 3 min walk to the beach where you get two padded chairs and an umbrella. The pool is beautiful and you have amazing couch lounges to lay on. It is within walking distance of many incredible restaurants. I will definitely be staying here again!!

We came here after our original hotel was a mess. We were so tired from the flight and upset that the hotel was horrible. We found the axel beach hotel online and it said ADULTS ONLY. yessss! We love children, but we were gonna get messy this vacay. We loved the receptionist and all the staff. The breakfast voucher was great. The food proportions were perfect. I got the eggs with hash browns, sausage and croissant. Very good. The OJ was fresh and cold. The pool view from the restaurant is beautiful. The music at the pool is fantastic. The room was clean. The hotel plays music outside in the front until like midnight. Plenty of outdoor space to relax. Happy hour is from 4-7 and there is a club in the back. Outside of the hotel there is an "alley" to the right. It leads to the beach and ocean drive boardwalk. The back exit from the hotel leads to stores and food places for a quick bite or coffee in the morning.

I am a regular visitor to Miami and have been to Axel hotels in other cities but I would never come to this one again. The rooms are okay but many irritating things. For one, this is a gay resort but it is advertised as adults only so straight people come and have no idea that they came to a gay hotel. I did a single reservation with 2 rooms more than 6 months ago with a request for adjoining rooms, yet they couldn't accommodate when we arrived. The check in process is ridiculously long I can go to a Hilton and walk straight to my room. $100 per day deposit is ridiculous. You have my credit card!! $40 resort fee per day yet I can even use the pool or jacuzzi once the sun goes down. News flash. This is Miami , a party city and the gays don't get started until the afternoon. Rules rules rules. Very uptight. Don't come here if u want to enjoy yourself. Stay above palace bar where you can relax and do what you want

First of all, i checked out of this place on September 7th. Almost 3 weeks later and i have yet received my deposit back. I have contacted this establishment multiple times and now they are brushing me off saying it's my banks problem now. Dumbasses CHARGED me my deposit rather than doing just a security hold and then they turn around and can't figure out why it hasn't been refunded. Fucking morons! As far as the establishment itself, i will never stay here again. The rooms were deceiving on the website! They cover up mold with paint. The pool has debris floating in it all day. Parking is ridiculously expensive and the "valet" attendant is never there. So you have to park across the street yourself where you drop it off with a third party valet. So make sure if you do stay here to drop your bags off so you don't have to cross the busy street. Elevator sounds like it's going to break down every time you step in it. We loved the gay friendliness but that's about all the vibes you get. I would recommend to stay at a much better hotel or even resort in Miami.

Don't differentiate this old hotel from any other old hotel in South Beach. I'm on day two of Zero air conditioning. I've gotten several apologies, and that's been the extent of it. The main floor elevator will only work to go up if you press the down button for the basement. I've spoken with other guests who are having the opposite problem with their AC, it's freezing them. I've stayed at other Axel hotels, this one doesn't seem to meet their advertised standard.

I really wished people posted more honest and reliable reviews. This would've saved me time & money... Booked this Hotel anticipating the photos and description would meet basic standards and expectations. It absolutely did not ! Our room looked nothing like the photos and was smaller then a xxs studio apartment. The tiny bathroom had trash from a previous guest. The room ceilings were black and filthy. The air conditioner was muggy and smelled funny. The facility overall just looked disgusting and felt disgusting. The pool was uninhabitable and looked like it had not been clean for weeks. The jacuzzi was the exact same. There were leaves all over the pool area and on the daybeds. One of the worst hotels on Collins and completely over priced. The place needs a complete renovation and friendlier staff. I would not recommend this place at all to anyone.

Start to finish, this hotel experience was HORRIBLE! My booking e-mail stated to contact the hotel in the event you would be checking in late. I called for two hours and no one answered the phone. When I arrived, I couldn't find the hotel because the it is labeled with a completely different name. There was no valet present and I had to go across the street to park my car and drag all my luggage across Collins Ave. I finally got to my room and there were A TON of mosquitos in it. I killed at least 6 within the first hour I was in the room. I placed the DO NOT DISTURB sign on the door so the maid would not come in. She banged on the door and entered anyway. When checking out, I had to once again drag all my luggage across Collins Ave because there was no valet present. (They don't start until late and stop working at 6pm). I informed the supervisor of my awful experience to which he responded, "Oh, we'll you should have told us. We would have switched your room." As though that would remedy the maid disregarding my wish for privacy and having to deal with parking/luggage. I would not recommend this hotel.

GAYS - DO NOT BOOK HERE. Hidden resort charges of $40/night for the pool and Jacuzzi which close at 9pm. This is NOT what gay people expect from a gay hotel. False advertising upon booking. And the check-in process takes 20 minutes per person. It's not like a Hilton where you can go straight to your room. It's a painful delay of paperwork, temporary credit card charges, and signatures.