Derek L.
Yelp
We were trying to buy tickets and they told us we got in free because we were Crocksford hotel guests...pretty sweet we thought, so I tipped the guy who told us and he just ran off, it was strange. Then, soon as the employees saw our hand stamp that "we didn't have to pay", they were so nasty and disrespectful, it was shocking!!!! We were first in our line....but they kept letting other people from other lines go ahead of us, so we asked what the protocol was, and a very angry girl said "you don't want to be jammed in that other line do you?" We didn't know she was being a smart ass...so we asked, which entry will you be sending us in then? She very rudely said that since we didn't have to pay we needed to just wait. We asked what we did to be treated so poorly & she started yelling at us. We were literally dumbfounded by the behavior, she's causing a scene and her co-worker came over, and we thought certainly the co-worker is going to resolve this weird encounter. Meanwhile the girl is still causing a scene, and I turned to my girlfriend and said, "let's just be cool, these girls are high energy" The moment I said that, the co-worker said you guys are out! They called security over, which was not only embarrassing, but we were still wondering what on earth we did to deserve this. The only thing we ever said was, "when will it be our turn?" So we are being escorted away by security and my girlfriend asked to speak with the manager. We were hoping someone would help us, we're hotel hotel guests, we're customers, & the Ayu Day Club employees were truly awful to us....surely the manager Dan (& he wouldn't give his last name) would smooth this over and let us in. NOPE, he said he has to defend his staff, defend!?! Defend from what!? From asking when our turn was going to be, we just wanted to know how long we would have to wait, we didn't even care, we just wanted to know! Nobody was interested that we did nothing wrong, and that we were singled out by some disgruntled employee that decided to take her aggression out on us. To our shock and bewilderment we are being denied entrance, they need to fire just about everyone that works there, & hire people that are decent and kind.
We complained to Crocksford management and they gave us a day-bed at their infinity pool. Victoria, the manager, was great, she also arranged to get us access into Ayu Day Club, but after our experience, we turned it down.
Ayu Day club employees are really trashy and I know for certain the girl took one look at my Russian girlfriend, whom is wearing a beautiful bikini & cover, & looking first class from head to toe, and the Ayu employee hated her for it. It was awful. I recommend going anywhere else.