AZURA Bermuda

This hotel is no where near luxury, yes it has a beautiful view of the ocean but there is no beach. The stairs are endless, rooms are outdated, no vending machines on sight and if you need a snack or Tylenol after restaurant hours forget about it your hitching a walk to the nearest gas station. Food in the restaurant is mediocre and overpriced. Only thing we enjoyed was food off the kids menu (fries, tenders and plain pasta). Nothing is going on in this hotel so if you plan on staying here with the idea of “we’re going to have fun” trust me you’re not.

First time staying at Azura. It is a modern luxury hotel with very well-appointed rooms, a dramatic location perched high above the ocean, and good amenities (3 pools, nice gym). It is also well-located being only a 5-10 minute bus or taxi ride to Hamilton. Staff were very efficient and very friendly. The food was very good and well proportioned. The highlight were the views and the oceanfront setting. Be prepared for lots of stairs and a bit of a climb to get to and from the beach. ||Minor areas for improvement would be stocking the bar fridges in the rooms, more greenery in common areas (which are a bit stark), and a gift shop where you could get sunscreen, toiletries and snacks.

This has to be one of the most stunning places. Saw this place online and literally booked a trip to Bermuda just to stay here. The small landings on the cliff with the sun chairs are total paradise. I went during off season and had them all to myself every morning. The staff here are the nicest people, and housekeeping is sooo attentive!

Expectation management and attitude are everything in customer service. In the hospitality industry, the guest experience is everything.||Azura has potential, and but there are a lot of rough edges, and the staff are not fully empowered to improve the guest experience. It felt like the hotel had just opened, and they prioritize the owners over the hotel guests. Value for price is not there.||The front desk team during our stay was friendly, approachable, and as helpful as they were permitted to be. They arranged taxis, dinner reservations, and provided useful information on how to navigate the public bus/ferry system. ||Beautiful grounds and expansive views of the ocean. Austere building exteriors. Small and few gathering spaces outside your room. Not fully accessible for persons with limited mobility or assistive devices. ||Small guest rooms prioritize the view with limited privacy - glass bathroom and outer walls really open the space, but require shade usage for toilet privacy and for privacy from adjacent room balconies. It was tough to entertain in the room, given the size and furnishings - and lack of public gathering spaces. A couple robe hooks in the bathroom would be great. The small wine fridge only cooled to 49F, so we could not store perishable food. Room service replaced the ice in the room ice bucket daily on their schedule, but not on demand. Our bedding smelled strongly of mildew, suggesting it was stored damp or wet - we had to ask 3 times over the course of several hours for it to be fully changed, and finally had to press the turn-down team to change it. We even offered to do it ourselves. The residence above our room had an exterior light on a darkness sensor - it illuminated our balcony and room and stayed on all night. The staff told us that they are not allowed to access private residences, so they could not extinguish the light. We could not enjoy the room after dark with the shades open - no star gazing in what could be a beautiful dark sky location. At this price point we expected more.||The restaurant is small, and requires stairs (no elevator). Thankfully, we received a tip that the breakfast plan is limited to 3 selections and more expensive than ordering a la carte from the menu. Breakfast and Dinner selections were delicious. The gluten-free guest in our party was able to find options on both menus. We did not eat lunch on the property. At this room price point, breakfast really should be included.||There is a grocery store a few bus stops toward Hamilton, but with the 49F wine fridge we couldn't even store real cream for our coffee. The gas station 5 minutes walk to the south had a decent selection for breakfast, and snacks. Prices, however, were comparable to the hotel restaurant. Grateful for the nespresso in the room, but would prefer half n half or cream to the artificial coffee mate.||Four pools, two with intermittent service. Beach is beautiful and accessible from 2 points. The hotel provided printed hurricane updates with turn-down service, mentioning the Ocean Pool Bar would be closed, but not the beach. We walked down one side and up the other to find a locked door and no wifi service to phone our friend or the front desk, requiring a walk back down and up the open pathway - the one-way from the flagpole down and back up to the locked door is approx 0.5 mile, and the elevation is 250 feet up and down. Not terrible, but expectation management! Ocean Pool concept and online photos are inviting, but it is murky and filled with debris. ||The hotel kindly emailed a hurricane operations policy in advance, which stated that should flights be cancelled and scheduled departure not possible, available rooms would be heavily discounted. We inquired "just in case" on the day prior to departure, and the heavy discount was more expensive than our original booking by a couple hundred dollars. The front desk agent was apologetic and exasperated with having to provide this obviously disappointing information to us.||Property is under construction in some areas. We were not bothered by noise in the room, but some exterior areas are affected. The hotel felt solid during the storm, and we enjoyed dinner without any impact and then slept right through the worst of it. ||We would stay again at a lower price point if some improvements are made.

Great staff, great location. Super clean which is impressive since it’s all white. Food was delicious and came out with great temperature. Everyone seems to be in a pleasant or witty mood, drinks were very refreshing and pleasing to the eyes.

Absolutely wonderful resort with 4 pools and a large private beach. Staff is always very friendly and so helpful. Wie will come back!

Azura was unbelievable! The views alone are worth the stay. Let's start with the rooms. I had room with a balcony view in the nautilus section of the resort. Waking up to a view of the ocean was so relaxing. Room was very quiet and romantic. The staff was super professional and attentive. Shot out to Percy! The location is close to Horseshoe Bay and not too far from Hamilton. The salt water pool was very nice. If the tide is low, you can go out onto the beach and walk a ways. I only have one critique. The workout center/gym is a bit small. 2 treadmills, an elliptical, and a peleton bike. Can't wait to return here next year.

We came to Bermuda to celebrate my husband’s 50th and it did not disappoint. Hotel Azura is gorgeous with excellent staff, food and a salt water pool. It’s lively and quiet at the same time. Perfect for everyone. Cabs are easily available. People are amazing. 🤩 we want to come back!