Margherita
Google
Worst experience ever had in one month of eating out in Thailand. We asked for a thai dish, specifying we needed it to be “absolutely not spicy”, they said it was not a problem, since they do it accordingly to customer’s preference. Well, +30 mins later, it arrived spicy, all good, we kindly asked to replace it with a non spicy one.. but quickly changed our mind and decided to directly cancel the order (I have health issues and didn’t want to risk it again), the waiter initially said ok, but less then 2 minutes later another waiter brought the dish saying with a rude tone “too late, you ordered it now you eat it”, slamming the dish in the table in front of me, we asked to the first waiter who said “you have to pay for it!”. We were left shocked by all this rudeness, but there’s more: we quickly realized the dish was the same we sent back but “rinsed”. The proof is that the original was in a red soup, this time it was a clear broth but the veggies and shrimps had on them traces of the red sauce in their folds (see photos of the before and after), and the soup had almost no flavour, also it arrived only a few minutes after our request, while the first time we waited for +30 mins.
i’m sorry for the others good members of the hospitality team, but this treatment was disgusting