Jennifer “Manao”
Google
My friend and I went to Baan Talay for an ice bath. What a terrible and very disappointing experience. Make sure to check how many people are booked for a single session before you go. When we arrived, there were more than 50 people scheduled for the same session. My queue number was 40, and we were not informed in advance that it would be this crowded.
It seems the orientation alone takes over 30 minutes, and each person only gets about 2 minutes in the bath. There are four bathtubs, and while some people shower before getting in, others skip it — so be aware of what you’re getting into. Also, no sauna is included.
I didn’t expect the ice bath to be done without a sauna and in such a chaotic environment. I asked to cancel and requested a full refund. The staff gave us an annoyed look, asked us to return the queue number, and told us to leave. She claimed it was nonrefundable and said she had already lost bookings due to this “overbooking,” which they had caused themselves. With no details provided about the session size, the experience was far from what we expected. Who does an ice bath in an overwhelming and rushed environment when you’re expecting something peaceful and relaxing?
She refused to give us a full refund and offered no logical explanation. After we explained our reasons, she reluctantly went to get her wallet, handed us the cash, and said, “Are you happy now?” She was rude, irresponsible, and completely lacking in hospitality. She didn’t acknowledge our disappointment or make any attempt to resolve the issue. Their ice bath program is far from what it should be. They seem focused on packing people into sessions rather than delivering quality and a good customer experience. The overall operational management was very poor, disorganized, uncommunicative, and inattentive to guest expectations. I DO NOT recommend this place if you’re looking for a quiet, private ice bath, because you won’t know how many people will actually show up.